BACKINAMO.COM

They cannot both refuse to pay out and keep the deposit. They are not the law no matter what their terms and conditions say. If you had full permission to make the deposit, the system accepted it, THEY are liable either way.

Oh and FUCK THE LAW.

This happened to me at bet Victor my name on account but wife’s PayPal.  They was ok about it had to send marriage certificate. Then they accepted withdrawal so dont give up

Email them (with receipt) that they cannot do both, keep the deposit and the return and that you will give them chance to sort it out or they will get both legal action and publicity. I’m sure we’ll all support you. Also, go on casinomeister and start a thread there. They may well have a rep on site.

I am 100% certain they cannot keep both sets of money. In the very least, it’s immoral. You did nothing illegal.

Yeah it is a bit of a grey area when using a card that isn’t your own, some places let you get away with it but make you jump through a million hoops first and some just don’t have any of it, how much are they holding back, like was it a super bazooka win? You would think common sense would come in to play if it was a normal amount!

It’s in the terms that you agreed to so there’s nothing you can do. You shouldn’t have used someone else’s card in the first place. With all the rules and regulations that concern money laundering did you really think it’d be okay? How is the system for depositing supposed to know it ain’t your card? The technology isn’t there lol so you can’t blame it on them. The bank would literally have to be integrated into the casino so they could cross reference payer and account holder during payment and that obviously isn’t feasible to even expect.

With all that said and done, they can NOT keep your deposit. Especially if you’re in the UK and this casino has an UK license. If talking to them isn’t getting anywhere, I highly suggest to go to Casinomeister forum and make a thread and/or submit a PAB. You’ll get your deposit back eventually, but kiss goodbye to your winnings because they’re under no obligation to give them. They could if they were nicer, but it’s clear they don’t want to.

sorry, but going to have to side with the casino on this one.   Firstly it doesn’t sound like you have joint bank account, theoretically you therefore have no rights to agree expenditure with the card, not least on gambling sites, regardless of any verbal agreement.  Secondly it is fine for your Mrs to say she gave you authority to use the card now that you have won big, but conversely if you had lost £6800 she could quite rightly go to the casino and claim you used her card fraudulently.

As for “who reads the terms and conditions”, well that’s what they are there for.   I would also suggest that that argument that you should threaten them with publicity is hardly likely to work – this is not newsworthy stuff “Man uses his partners card to gamble, breaches terms, and doesn’t get paid out is not going to knock the indonesian Tsunami off the front pages.