888 casino void winnings

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  • 12th April 2020 at 2:41 pm #93895
    Smokingbeagle WANTED $59
    Outlaw

    Ok firstly this happened to me a few years ago .

    1.firstly when you opened your account how long was it before you won and tried to withdraw reason is that I was declined my winnings because they said that they didn’t have 48 hours to check my account details this only came up at withdrawal (bullshit clause ) but if you had the account open more than 48 hours before withdrawing then you might have a complaint

    2. Ask what casino you self excluded yourself from . You can then check if you actually self excluded and also get them to send you details of the self exclution

    3. Ask if that casino was always owned by 888 .as some casinos get bought out by bigger companies

    4.if this then applies make a complaint directly to the casino first if they Dobt resolve then take it to the gambling commission

    I was unsuccessful due to immediate withdrawal after takeoff a bonus and paying for 6-8 hours . The vamping commission did agree that a normal customer wouldn’t check if they were self excluded with another company . However did agree with the casino that 48 hours to fully check was Adaquet so this time is important

    hope this helps

    13th April 2020 at 3:16 am #93964
    Gary23 WANTED $1
    Outlaw

    Thank you for that. It was defo only around 12/13 hours so not the 48 sadly.

    ive emailed a few times to the management and not heard anything back so I’m guessing they are just leaving it or are busy with the corona stuff happening. I don’t think m there customer chat ever is operational to begin with. It’s a horrible feeling but one to learn from I guess. Thank you everyone for all your ideas and thoughts.

    18th April 2020 at 9:28 pm #94929
    Gary23 WANTED $1
    Outlaw

    Got an email saying that the account I registered and self excluded from was 777 casino and not 888 but as it’s under cassava license it applies to them all. I’ve asked for proof because I’ve searched all my accounts and emails and can’t see a thing for them at all. Any advice on if this changes anything in terms of the withdrawl?

    19th April 2020 at 11:45 am #94970
    STH2020 WANTED $38
    Outlaw

    This is a really horrible situation, sorry to read this. 10k is a huge number as well, as others have mentioned they would quite happily have taken 10k from you in deposits without moaning. I would have thought with 888, you would get your money as they are a huge regulated casino, but the self exclusion thing probably carries a lot of legal issues. Really hope you can get it sorted, or maybe the bandit or someone else can speak to their account manager for you?

    21st April 2020 at 12:57 am #95244
    Gary23 WANTED $1
    Outlaw

    Me too. I wouldn’t even know who to contact they basically keep swerving any emails I send. Get a reply in about a week just saying more of the same

    21st April 2020 at 12:59 am #95245
    awesomex WANTED $136
    Outlaw

    Contact Max at Casinomeister. He will mediate for you. If he can’t get this sorted for you, it can’t be sorted.

    22nd April 2020 at 12:56 pm #95527
    Gary23 WANTED $1
    Outlaw

    How do I contact him? I’ve just made an account. Thank you

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