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[Ch Charlie2772 WANTED $3 Outlaw]

Hi Everyone

To cut a long story short – the person in question (my friend) lost large amounts of money across 3 online casinos (Oct / Nov 2019) My friend was able to register and deposit (and subsequently go on to lose) thousands, it was only days later that the casino would request a source of funds and restrict the account(s)

My friend isn’t wealthy nor has a big income, but got a redundancy and was actually unemployed at the time.

Question is – is there grounds for a claim to refund these monies?

Many thanks

[Seedy WANTED $1,244 Sheriff]

Just to let you know you are using a VPN and one that is flagging as bot/scam or malicious hence why it’s not getting through turn your VPN off.

[ST STH2020 WANTED $38 Outlaw]

Hi Charlie,

I don’t think your friend has a leg to stand on sadly. Casinos are not the best at giving money back at the best of times.

Sadly your friend has deposited and lost the money. The casino probably wanted to see proof of wealth as I assume he opened his account and deposited / spent a lot in a short space of time and probably flagged the account for suspisicous activity. As your friend cannot proof his source of funds other than a redundancy package, they probably shut the account down to protect the player and themselves.

Sadly as soon as you deposit money in an account it is as good as gone, unless you win big.

Bit shit for your mate, but sadly it was his error and not the casinos.

[Rb Rbreen91 WANTED $493 Outlaw]

I’m sure we all wish we could spunk our money and get a refund. Not gonna happen. Your mate needs to GamStop himself and sort himself out.

[Ch Charlie2772 WANTED $3 Outlaw]

Thanks for the feedback, interesting…

My initial thoughts was that he would have a good case.

Being unemployed, losing nearly 6 thousand at one casino before they suspended his account and ask for id verification and source of funds.

He is going to go ahead with a complaint in anycase, following each casino’s protocol before escalating with the ADR as a next step.

Nothing to lose though so be interesting to see, recent casinos have been heavily fined by the ukgc for the very thing, how can an unemployed person with no income be allowed to gamble thousands and thousands before any check is out in place……

[Ch Charlie2772 WANTED $3 Outlaw]

Thanks Seedy,

Sometimes I’m hotspotting off my mobile device, maybe that’s why…

[Dc Dc39 WANTED $74 Outlaw]

not often I agree with the casino here but if your mate won 30k would he of turned round and said, u know what, I couldnt afford that, heres ur money back? if they were stupid enough to refund him it kills the trade instantly, anyone could then take a substantial loan, spunk it on the casinos then if they lose cry about it and get it refunded? we do have to take some responsibility for our actions!!

[Sl SlotsCrack WANTED $62 Outlaw]

They wont and never do this stuff. If one starts to get money back a horde of *insert sad story* players will follow. There was a interesting lawsuit in Holland a few years ago. All summed up: a accountant of Subaru (Car maker) pretty much gassed up millions in a landbased casino. Subaru lawsuited the casino stating how that was possible, and they demanded the money to be returned. Normally that landbased casino in particular has a system that checks it’s guests and has a certain prevention of problem gamblers. Since he was taking the entrances of personal and not guests, he / they bypassed all that. Because of that, subaru was able to find a hole, and settled with the casino, behind closed doors obviously.

 

[Biohazard WANTED $675 Outlaw]

Although I sympathise with your friend, I don’t believe he should get his money refunded to him. To fix a gambling problem, you have to own it and have some accountability.

£6k does feel like an excessive amount to lose before his account was suspended, and there is a possibility, however slim, that they may deem this to have not protected a vulnerable customer. That being said, normally the issue arises and the casino gets fined where the casino doesn’t intervene over a span of multiple high cost sessions.

[Tricky0212 WANTED $82 Outlaw]

Im a lawyer and look at contracts/terms/procedures etc all day long and I would confidently say there is a 0% chance of any refund or positive response to the complaint. As mentioned above they have not strictly speaking done anything wrong and have operated within their required parameters – I appreciate your friend probably thinks they should have acted more quickly but there needs to be a balance between the cost of them live monitoring players (I.e constantly) and their duty to act.

Take potholes as a good example – the council have to periodically check to maintain a reasonable standard – they are not liable for every pothole as some may form between inspections and it would too burdensome for them to constantly be checking the roads on a daily basis so a balance has to be struck.

Aside from the legal standpoint there is then the moral standpoint that he does not actually deserve the money back as there has been no injustice – as others have said it would open up the casinos to a huge amount of unknown liability and would be grossly unfair to them. I would probably suggest for this reason alone the complaint would be rejected.

[Bo Bob ballsdeep WANTED $15 Outlaw]

Friend? ?

[burders WANTED $55 Outlaw]

Bob ballsdeep wrote:

Friend?

I have a friend who thinks he might be stout…

 

[Ch Charlie2772 WANTED $3 Outlaw]

Thanks for the feedback guys, will keep you posted on any developments, I’m forever the optimist! Maybe one or of the casinos will act in good faith for a ‘settlement’

Yes a friend haha, there isn’t a whole lot of info out there on this subject and similar cases so where better to ask than this fine place 🙂

[Seyahkram1977 WANTED $706 Outlaw]

Charlie2772 wrote:

Thanks for the feedback guys, will keep you posted on any developments, I’m forever the optimist! Maybe one or of the casinos will act in good faith for a ‘settlement’

Yes a friend haha, there isn’t a whole lot of info out there on this subject and similar cases so where better to ask than this fine place

Curious, you said in first comment 3 casinos, and then you said he sunk 6k in one casino  ….. so what did he drop in the other two casinos … ??? What the grand total ??

[Anonymous WANTED $110 Inactive]

If casino will refund my lost I will open new account and play everyday in new casino,If I lose I will go and say I am unemployed refund my money lol,If I win ye right cashout

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