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[Pu Purple_Ron WANTED $2 Outlaw]

Hey Guys

In need of some advice on a withdrawal I have pending in an online casino.

It’s quite a large sum, and I’m having huge issues getting it processed.

The first withdrawal request was processed by me on 20/04/2020 which is now approaching two weeks.

It’s been reversed by the casinos finance department and the money returned into my player account on <span style=”text-decoration: underline;”>3 occasions</span>

This is partly the reason the withdrawal has dragged on for so long. Each time they reverse my withdrawal, its then resetting the 3 days withdrawal time frame.

So for example, the first reversal was because I had not uploaded proof of payment..my mistake.

This then means I have to re-request a withdrawal and its then another waiting game for up to 3 days.

Sneakily the casino has used this tactic 3 times.

Instead of asking for all the documents at once, they are requesting them individually, which to me feels like a stalling tactic

My next issue is a huge one.  The have recently declined my withdrawal using Visa, despite me using this method to deposit, and having used this to withdraw from one of there sister sites on numerous occasions.

They are claiming my bank are blocking the transaction, a claim my bank are denying. Instead they want me to use an international  bank transfer withdrawal

I am physically unable to process this on there website. The issue is there withdrawal Tab is wanting me to enter an *IBAN* number.

The IBAN system is not used here in New Zealand , when I try to enter a regular New Zealand bank account number, its keeps coming up with an error message  as there is a difference in numerical digits.

I’ve been in live chat on probably 5 occasions, explaining my issue, but all they do is say they cannot help and I must email the casinos support team

I’ve sent two emails  and not had a reply in over 5 days. First email was sent 28th April

It feels like I am  physically unable to withdraw, and my money is stuck in the casino.

Ive even asked if I can change to a skrill withdrawal, but been told it must be same method of deposit, which is visa unable,  it has to be bank transfer.

I really want to sort this, as I’ve already played through some of my winnings..with it just sitting there in my cash balance.

The craziest part of all this, is a claim live chat made last night

I’m made the decision to time out my account , for 48 hours, as i blew some of the winnings on the slots last week.

I timed myself out for 2 days , waiting for the email to come from there finance team..

When I went to speak with live chat fir an update today,they told me, they could not process a withdrawal  whilst a time out was applied on an account???

I have a screenshot I took where live support worker, literally told me to not timeout, wait for the email.

When I told her I needed a way of keeping my winnings secure. Her advice was ‘turn off my laptop’…. lol. Great advice

I have no belief im going to get an email from there finance team advising me how to process this withdrawal?

Where should I go, if I need to take this further?

 

Any help greatly appreciated

 

 

 

 

 

 

 

 

 

 

 

 

 

[BS BSK1 WANTED $48 Outlaw]

Go back on and tell the cunts, you’re going to hunt them down and rip their heads off if they don’t process the money.

 

 

[whoswho WANTED $116 Outlaw]

Hey mate I’m from NZ too.

What bank do you bank with westpac don’t use an iban number but they use a swift code it’s WPACNZ2W.

Note sure ANZ etc but you can google their swift codes, I allways withdraw using fast bank transfer and it’s never failed me.

What casino is done this you can out them  so others like myself don’t make the mistake of playing here, I’m guessing it’s a white hat gaming casino. Or N1 interactive  or possibly LL group they are all dodgy and use blatant stall techniques

 

[hdrobi@5019 WANTED $17 Outlaw]

Hi Purple Ron, I’m in NZ too and have needed to use the bank method when my card wouldn’t receive withdrawals. Within the withdrawal banking form the IBAN should be optional as we are not from Europe and when you signed up you would have clearly stated which country you’re from. You should only be needing to enter your Swift code, Bank Account and Name of account. The site you’re playing at doesn’t seem very helpful. If you name the casino someone here may be able to help you out with your problem or try Casinomeister as they usually have casino reps on their forums that can help.

[Pu Purple_Ron WANTED $2 Outlaw]

Hey Mate

good to see ur from NZ Too.

Im with BNZ Bank.

I know what you mean. I’ve previously used the BNZ swift code, along with my bank account number on other sites, and never had an issue.

But this a weird one, as on there withdrawal page you HAVE to enter an IBAN number, otherwise you cannot bypass that withdrawal tab and request a cashout.

When I try entering my NZ bank account, so for example 02-****-******-097, it just wont accept it, as the number sequence is too long. Do  they think entire world using IBAN system?

The casino is Lord Lucky mate, same group as Lapalingo I think. up to this withdrawal issue, had no issues with them at all, but yeah this has been a right nightmare.

Cheers for the advice though.

 

[Pu Purple_Ron WANTED $2 Outlaw]

whoswho wrote:

Hey mate I’m from NZ too.

What bank do you bank with westpac don’t use an iban number but they use a swift code it’s WPACNZ2W.

Note sure ANZ etc but you can google their swift codes, I allways withdraw using fast bank transfer and it’s never failed me.

What casino is done this you can out them  so others like myself don’t make the mistake of playing here, I’m guessing it’s a white hat gaming casino. Or N1 interactive  or possibly LL group they are all dodgy and use blatant stall techniques

 

 

Purple_Ron wrote:

Hey Mate

good to see ur from NZ Too.

Im with BNZ Bank.

I know what you mean. I’ve previously used the BNZ swift code, along with my bank account number on other sites, and never had an issue.

But this a weird one, as on there withdrawal page you HAVE to enter an IBAN number, otherwise you cannot bypass that withdrawal tab and request a cashout.

When I try entering my NZ bank account, so for example 02-****-******-097, it just wont accept it, as the number sequence is too long. Do  they think entire world using IBAN system?

The casino is Lord Lucky mate, same group as Lapalingo I think. up to this withdrawal issue, had no issues with them at all, but yeah this has been a right nightmare.

Cheers for the advice though.

 

[Pu Purple_Ron WANTED $2 Outlaw]

hdrobi@5019 wrote:

Hi Purple Ron, I’m in NZ too and have needed to use the bank method when my card wouldn’t receive withdrawals. Within the withdrawal banking form the IBAN should be optional as we are not from Europe and when you signed up you would have clearly stated which country you’re from. You should only be needing to enter your Swift code, Bank Account and Name of account. The site you’re playing at doesn’t seem very helpful. If you name the casino someone here may be able to help you out with your problem or try Casinomeister as they usually have casino reps on their forums that can help.

Thanks for the advice mate.

I know what you mean, on all other Casino’s, I’ve always been able to just enter an NZ BANK Account number, swift code and name, but this one wont process without an IBAN.

Going to make a post on casinomeister too.

Casino was Lord Lucky, if you have heard of them. Same casino group as Lapalingo.

[Anonymous WANTED $110 Inactive]

Purple_Ron wrote:

Hey Guys

In need of some advice on a withdrawal I have pending in an online casino.

It’s quite a large sum, and I’m having huge issues getting it processed.

The first withdrawal request was processed by me on 20/04/2020 which is now approaching two weeks.

It’s been reversed by the casinos finance department and the money returned into my player account on <span style=”text-decoration: underline;”>3 occasions</span>

This is partly the reason the withdrawal has dragged on for so long. Each time they reverse my withdrawal, its then resetting the 3 days withdrawal time frame.

So for example, the first reversal was because I had not uploaded proof of payment..my mistake.

This then means I have to re-request a withdrawal and its then another waiting game for up to 3 days.

Sneakily the casino has used this tactic 3 times.

Instead of asking for all the documents at once, they are requesting them individually, which to me feels like a stalling tactic

My next issue is a huge one.  The have recently declined my withdrawal using Visa, despite me using this method to deposit, and having used this to withdraw from one of there sister sites on numerous occasions.

They are claiming my bank are blocking the transaction, a claim my bank are denying. Instead they want me to use an international  bank transfer withdrawal

I am physically unable to process this on there website. The issue is there withdrawal Tab is wanting me to enter an *IBAN* number.

The IBAN system is not used here in New Zealand , when I try to enter a regular New Zealand bank account number, its keeps coming up with an error message  as there is a difference in numerical digits.

I’ve been in live chat on probably 5 occasions, explaining my issue, but all they do is say they cannot help and I must email the casinos support team

I’ve sent two emails  and not had a reply in over 5 days. First email was sent 28th April

It feels like I am  physically unable to withdraw, and my money is stuck in the casino.

Ive even asked if I can change to a skrill withdrawal, but been told it must be same method of deposit, which is visa unable,  it has to be bank transfer.

I really want to sort this, as I’ve already played through some of my winnings..with it just sitting there in my cash balance.

The craziest part of all this, is a claim live chat made last night

I’m made the decision to time out my account , for 48 hours, as i blew some of the winnings on the slots last week.

I timed myself out for 2 days , waiting for the email to come from there finance team..

When I went to speak with live chat fir an update today,they told me, they could not process a withdrawal  whilst a time out was applied on an account???

I have a screenshot I took where live support worker, literally told me to not timeout, wait for the email.

When I told her I needed a way of keeping my winnings secure. Her advice was ‘turn off my laptop’…. lol. Great advice

I have no belief im going to get an email from there finance team advising me how to process this withdrawal?

Where should I go, if I need to take this further?

 

Any help greatly appreciated

 

 

 

 

 

 

 

 

 

 

 

 

 

every bank have Iban include NZ,all you need to login online bank and find out or call bank and ask for it

https://youtu.be/3Lc7PUcrC60

[Sl SlotsCrack WANTED $62 Outlaw]

The withdrawl over visa and not being possible, makes sense, as my casino did the same or said the same, and asked me to use a withdrawl over IBAN. I suggest getting an iban with proper documents and make it work. Dont panic. Dont play it out. Be patient. Every day is a winning day, trust me.

[D3 D3sp3rado WANTED $36 Outlaw]

Give them the middle finger by not spinning one cent/penny/shekel or whatever. This might take time but it’s like a wheelbarrow as it’s infront of you.

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