Evening all,
i signed up to gamstop when it first came out, not necessarily because i was a problem gambler, more so because of other life events that i needed to focus my funds on and therefore the temptation to do the odd 50 quid here or there was completely removed.
anyway, several months later, circumstances were changed and i came across a website (Matchbook.com) that was not part of the gamstop initiative. i registered, had a play over the last two weeks or so over 5/6 sessions. had my account fully verified, deposited on 4 occasions for small amounts and had a successful withdrawal on two occasions.
anyway, yesterday (11/12) i deposited £100 and processed a withdrawal of £300, i logged in today (12/12) to find that my account had been locked, an email or two later and it turns out that, as of today, 12/12, matchbook is now part of the Gamstop initiative. i haven’t got a problem with that, but as far as the cash is concerned, I’m worried they are going to hold it until my Gamstop period is over (around 6 months time)
has anyone had any experience of this, and would anyone be able to advise me of the rights that i have in terms of getting the money back..
=thanks in advance
