Yeah I kind of agree with clevertrever above, I had a few issues with my bank and I shouted them out on social and I tell you what, I got a better way to the person I needed quick smart…they hate any of this traction on social also … I’d be shouting out the fact that your details and records have been “signed for” and “lost” with their claims department, you have a very very very strong hand for some sort of action…especially if you have the receivers name…and delivery details..