So I’m level 56 Platinum on BcGame have been with them for over a year I e wagered over 2 million dollars … (I’m in uk so converts to still nearly 2m)
they offer a Lossback through losses on the site or having a bad run through your VIP Host that you have personally … now i went through a ridiculous run I won 17k then withdrew 7 as I lost the 10 then next day got up to 26k! And lost it all … now there saying I’m in profit and not eligible for a Lossback which is bollocks … my host said they have changed there criteria on the Lossback but won’t tell me what the criteria is … where as he used to tell me all the time determines on loss/profit withdrawals deposits etc … now during this I’ve only withdrawn Probabslt 10-11 times from bc in the whole year and deposited a fuck ton! 3 weeks and still no Lossback bonus I’m getting so annoyed and treated unfairly for a loyal customer … anyone have any suggestions or this has happened to them aswell??