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[_Djrampuls WANTED $1 Outlaw]

Hi all, need some assistance and advice.

 

I was playing Crash with considerable bet sizes, however the button to cash out was not working on a few rounds, and the games ended up loosing.

 

I have raised this to their support, however they keep saying that I need evidence this happened.

 

The issue is, I do not record my sessions, and to be honest, even if I could possibly provide the evidence they want, it won’t show anything as it does not show the taps I made on my phone whilst playing.

 

They are taking 0 responsibility and won’t even raise an internal investigation into the issue.

 

I have been in their live chat for 6 hours, trying to get through to them that I cannot provide what they are asking for, however they just will not budge.

Any advice welcome

[Seyahkram1977 WANTED $706 Outlaw]

Honestly …. And I’m only playing devils advocate here, there’s no reason for them to believe your statement unless other players have had the same problem ( more people validates the complaint )…

even if they were to give the benefit of the doubt they’d probably argue that if the button wasn’t working once then why keep playing …

They’ll probably argue that maybe the device was out of signal, drop in signal on your device might stutter the button loading or something similar , they might argue other players had no issues at the same time as your problem…basically I can image they’d push the blame on to your side …

sadly I think you’ll have to chalk this up as a loss, “ no proof “ means they don’t have to fix or acknowledge a problem , we’ve all had a few win spins or bonuses not crediting, and for all the valid arguments you make customer care will be giving you the middle finger ..

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