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[Sh Shadmun WANTED $21 Outlaw]

Hi biohazard I’ve noticed you posting helping people out and gather you have some experience in the industry.

 

ive recently been asked for a payslip and proof of income on a site I’ve been playing on for around 8 years (can you guess which site)

My question is does this apply here >

From 7 May 2019, a request made by a player to withdraw funds from their account must not result in a requirement for additional information to be provided if the operator could reasonably have expected to have requested this earlier.

 

i mean they’ve had a long time to request this from me so why are they requesting it now and leaving my withdrawal on hold until I comply.

Thanks

[Biohazard WANTED $675 Outlaw]

Hey @Shadmun, happy to help.

Just a quick note to avoid any confusion, I’m not affiliated with the industry in any way, it’s just an area that I’m passionate about and as such, I’ve done my research.

So this page here gives a lot of useful information regarding your question: https://www.gamblingcommission.gov.uk/news-action-and-statistics/News/reminder-to-operators-new-licence-condition-on-customer-identity-verification

I’m guessing you’ve been on this page because of what you quoted from it.

It sounds to me like they’re in breach of this condition, as many operators often are. How the problem stems if they can argue that they are concerned about money laundering, which may not have been apparent earlier. If you’ve been using the same payment method to deposit and withdraw, and there’s no suspicious activity (e.g. Depositing and then immediately withdrawing), then they don’t really have a leg to stand on.

My personal view on this is to just give them what they want, as it’s likely you’ll get your funds faster this way if your documentation is right. However, I completely understand and respect your decision if you wish to challenge them. Quote the UKGC policy and see what they say. You can also file a complaint directly with the UKGC indicating that you believe the casino to be in breach of this condition.

Best of luck! You will get your funds. 🙂

[Sh Shadmun WANTED $21 Outlaw]

Update:

The withdrawal was processed today after I refused to provide further documentation and told them I was going to make a complaint to the UKGC.

Which I would have done if it wasn’t, I do believe it was against their licensing regulations and If they wanted the documents then they could ask after the withdrawal was processed.

 

Thabks for the advice bio ?

[Seyahkram1977 WANTED $706 Outlaw]

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Bio is a legend

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