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[Br Brentus WANTED $1 Outlaw]

I managed from a deposit of £100 and a bonus £100 to get my balance to £12000 playing roulette and clearing the wagering requirements… I continued like thee degen I am to 45k…

The next day I sent the required docs to verify my account… So far as so good… The next day I received a call from the accounts department at sloty.com…

Saying I breached t&c’s and that my account will be wiped clean and I will get no money…. And they did just that….

I was told that while in the bonus I wasn’t allowed to place more than £30 on a table game…thus only 10% of which went towards wagering…

I never knew this and as a result…. I feel I’ve been done like a kipper..

 

[Sh Shadmun WANTED $21 Outlaw]

Yeah that sucks mate , unfortunately I don’t think there’s much you can do there .

im assuming you dipped into bonus balance?

Most casinos will have a rule of £5 max bet whilst playing with bonus funds, some are a bit higher .

im guessing it was a genesis global casino you were playing at with a £30 cap ?

If you haven’t dropped below your initial £100 you will be fine but if you have then you’re screwed .

[Mi Mitzy WANTED $3 Blocked]

Wow sorry just read properly that’s horrible ?

[Mi Mitzy WANTED $3 Blocked]

Niceeeee wins

[Vortigern WANTED $4 Outlaw]

That’s terrible. Harsh. You’ve had your pants well pulled down. I would be devastated

[Winningbird WANTED $574 Outlaw]

That’s brutal, but that’s why you should always read t&cs 🙁 hopefully a lesson learned, but if you’re ever in doubt in the future, message live chat and ask 🙂

[eejit101 WANTED $312 Outlaw]

always always read the T+C. If you arent sure, ask. someone here will always help. Im happy to help more if its tricky, or if i know them.

[Sh Shadmun WANTED $21 Outlaw]

Tbh it does pop up when you load a game that the max bet is £5 and £30 on table games .

 

if you haven’t dipped into bonus you will be fine but I think you must have if you said you wagered the bonus .

afaik real cash wagering doesn’t contribute to bonus funds .

 

[ru russcawley WANTED $10 Outlaw]

happened to me on another casino and i didn’t just accept it. Put in a formal complaint to show the t&cs are prohibitive and threaten IBAS.

They will fight with you every step of the way and it isn’t an overnight fix.

Get them to admit you are at deadlock if they won’t back down so you can take to IBAS. If you are with a casino that has a UK licence they do rule in your favour on this type of thing more often than you would expect (its almost like they want to rule against casinos).

Check the t&cs on the site as many of them have t&cs which contradict each other which means they are prohibitive and open to interpretation. I once had a dispute with a big casino which had t&cs templated/ copied from another casino in the same group- they were unenforceable as they didn’t even have the correct name of the casino on them (screen shotted and saved obviously).

Always stay polite and professional in your complaints and make sure everything is in writing every step of the way. If they want to discuss with you on the phone which they may do at the latter stages of complaint make sure you record the call (and legally you have to say at the start of the call you are recording it).

Don’t just accept it- fight it. at the very worst they will want to settle on some amount with you.

Took six months but I got paid.

[Dynamik23 WANTED $82 Outlaw]

russcawley wrote:

happened to me on another casino and i didn’t just accept it. Put in a formal complaint to show the t&cs are prohibitive and threaten IBAS.

They will fight with you every step of the way and it isn’t an overnight fix.

Get them to admit you are at deadlock if they won’t back down so you can take to IBAS. If you are with a casino that has a UK licence they do rule in your favour on this type of thing more often than you would expect (its almost like they want to rule against casinos).

Check the t&cs on the site as many of them have t&cs which contradict each other which means they are prohibitive and open to interpretation. I once had a dispute with a big casino which had t&cs templated/ copied from another casino in the same group- they were unenforceable as they didn’t even have the correct name of the casino on them (screen shotted and saved obviously).

Always stay polite and professional in your complaints and make sure everything is in writing every step of the way. If they want to discuss with you on the phone which they may do at the latter stages of complaint make sure you record the call (and legally you have to say at the start of the call you are recording it).

Don’t just accept it- fight it. at the very worst they will want to settle on some amount with you.

Took six months but I got paid.

I agree to go down this route. However there is no legal requirement that states you must tell someone you are recording the call so don’t.

[ru russcawley WANTED $10 Outlaw]

maybe no legal requirement to tell you the call is being recorded (that’s a grey area again open for interpretation) but if you then use that recorded call in a later conversation it will not paint you in a good light and will effect your negotiating/ morale high ground position. When Asking IBAS to rule for you it’s really important you are the squeeky clean guy who has is being taken advantage of by a big nasty casino who have stolen your winnings and all your attempts to resolve this have been done by the book.

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