Hello the same thing has happened to me!!! So i’m wondering what your outcome was ? How convinced are you it a glitch? They told me it was insufficient funds 1st email later email after they checked with third party the multi billion pound IGT that no bet was placed!! NO offer of a free bet,just go away! Your wrong I suppose if they give you something they admit there’s a glitch??? I the second email THEY say thedefault on the game for a void spin IS 3 zero’s WHY WOULD YOU!!!!!!!!!!!! It is only going to upset the customer???? Now Betvictor have taken the game down 10 days after my complaint to change the confusion caused!! WHO THINKS THIS SOUNDS DODGY?