Tbh mate i think you are always going to find people that have had a negative experience whatever the casino is, there have been a lot of fines being handed out lately and i think that has contributed to everyone going a bit bonkers on the verification side, Videoslots and Casumo were fined very recently.
It is always good to hear about any experiences though, positive or negative as it will help people decide if they want to have a play there, sorry it was a bad experience for you but you may save others from having to go through the same.
