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[BJM86 WANTED $22 Outlaw]

Hi all,

Thought I would post this to provide some insight on the somewhat shady operations of UK online casinos…

”We are contacting you regarding your withdrawal request for £300.00.

We’re afraid we have had to decline your withdrawal because we are still missing some vital documentation from you.

The quickest and most secure way to resolve this is to click the link below and upload the required information directly from your account:”

You have to keep in mind that before you can even deposit you have to ‘verify your account’ with this particular Casino with exactly the same docs they request now!

I have been careful not to name the Casino due to its ‘status’ but it’s one actively promoted by streamers.

Surely if you’re verified to deposit, which they are very clear about needing to be 100% verified before you play and I’m still playing via the single card, no changes, why aren’t you verified to withdraw?! WTF?!

BJM

 

 

[Seedy WANTED $1,243 Sheriff]

BJM86 wrote:

Hi all,

Thought I would post this to provide some insight on the somewhat shady operations of UK online casinos…

”We are contacting you regarding your withdrawal request for £300.00.

We’re afraid we have had to decline your withdrawal because we are still missing some vital documentation from you.

The quickest and most secure way to resolve this is to click the link below and upload the required information directly from your account:”

You have to keep in mind that before you can even deposit you have to ‘verify your account’ with this particular Casino with exactly the same docs they request now!

I have been careful not to name the Casino due to its ‘status’ but it’s one actively promoted by streamers.

Surely if you’re verified to deposit, which they are very clear about needing to be 100% verified before you play and I’m still playing via the single card, no changes, why aren’t you verified to withdraw?! WTF?!

BJM

 

 

Hi BJM,

Yesh that’s a bit mad that after pre verification then play etc that it flags that something is not there. It could however be since verification on your account they are required to get something extra or a different sort of verification example a selfie with your passport to confirm it is you.

[EnglishGuy WANTED $99 Outlaw]

Name the Casino.. no reason for it to be anon…

[benq99 WANTED $229 Outlaw]

yes name caino

[Kelvie WANTED $45 Outlaw]

Bet it’s casumo..!

I thought even when you are verified they can still ask you at any point(usually withdrawal) for documents. They just don’t wanna pay out, give them what they ask for, Don’t play the money and don’t play there again. Poker stars done it with me  wouldn’t let me cash out until documents again but could play the money. It’s a stall tactic.

[Jumpedupcustard WANTED $3 Outlaw]

Fill in your KYC details once [ I suppose it will only work if all casinos sign up ]

https://www.fastplay.com/player

[BJM86 WANTED $22 Outlaw]

I don’t want to name the Casino becuase I don’t want people to be tempted to go sign up as it’s not on GamStop. It’s the one which has caused all the Fruity Slots talk recently.

They’ve paid, literally submitted exactly the same docs again and it was approved – I don’t like that, clearly a dodgy delaying tactic.

On this occasion it burnt them, the £300 turned into £1400! ? Happy Days!

 

[Eightblack WANTED $446 Outlaw]

Haha gettin mate, good to hear

 

Ps: add a picture, at the moment it makes me think of sucking cock ???

[BJM86 WANTED $22 Outlaw]

??? leave those ?’s alone!

[eejit101 WANTED $312 Outlaw]

This isnt a delaying tactic. They dont need this to delay it, they just leave it sat there for 72 hours before processing. this is UKGC legal requirement. Here is why….

 

Company takes money from you – they verify to the UKGC who they are. Their accounts are checked, they pass KYC and AML. They have a relationship with you to take a certain level of documents.

Company pays you money – you now need to provide further proof that the casino will keep on hold for their policies, be that AML, KYC, fraud, age, or Source of wealth.

 

This is legit. Not a tactic. I dont even know who it is, but the fact they paid the SAME DAY surely shows you that what they needed they really needed?

[BJM86 WANTED $22 Outlaw]

eejit101 wrote:

This isnt a delaying tactic. They dont need this to delay it, they just leave it sat there for 72 hours before processing. this is UKGC legal requirement. Here is why….

 

Company takes money from you – they verify to the UKGC who they are. Their accounts are checked, they pass KYC and AML. They have a relationship with you to take a certain level of documents.

Company pays you money – you now need to provide further proof that the casino will keep on hold for their policies, be that AML, KYC, fraud, age, or Source of wealth.

 

This is legit. Not a tactic. I dont even know who it is, but the fact they paid the SAME DAY surely shows you that what they needed they really needed?

Hi eejit01,

Sorry I misled you on that, I meant they approved it – not paid as in money in the bank.

I just don’t buy that anyone needs the same docs twice, albeit it I don’t know the systems the same way as you perhaps do but for me and my business, anyone we deal with has a database record in our CRM and those details are there forever more, or until they are asked to be removed. I presume there are dome data protection laws at play but I very much doubt they delete them within 2 months of signing up.

I could understand if they needed something extra in order to pay me, like you say more proof of ID, AML, Source of funds – non of which they have requested. It kind of makes a mockery of the ‘verification before deposit’ regulations (if that’s even what they are yet) because that isn’t being verified at all really if you cant withdraw without further documentation.

You have much better experience in this than I do but from my perspective as the player it felt wrong reading the ‘Withdrawal Rejected’ email.

Thank for the reply and the insight 🙂

[eejit101 WANTED $312 Outlaw]

Oh, dont worry, i completely understand how you feel and id want it to be how you said also. I fully believe that it should all be done upfront too, saving time and stress. Thats why im a huge advocate for the locked withdrawal system casumo has (I dont work for them fyi) and similar sites use also.

But ont he flip side for casinos, if they ask for all this to verify you its not a legal requirement when you deposit. So some players wont be bothered to send in all the docs as it seesm like hassle, so the casino will get less signups and less depositors. So it does make some sense. I see both sides.

But i do think it should be easier. Centralised KYC is the dream. Either that or we all use trustly “pay’n’play” one day. That system is epic. No KYC or signup needed. Brilliant invention.

[Winningbird WANTED $574 Outlaw]

I’m surprised  someone hasn’t  thought of a money maker out of this already. Why not one site which all casinos (who require kyc) can join to. All the customer has to do is upload all documentation once every 2/3 years. I say every 2/3 years to account for expired payment methods or change in circumstances. After this, a casino wouldn’t be able to ask for more documentation, because everything they would need would be available on this one site. Each customer would have a security number/barcode for the casino to identify who is who when looking for a certain player.

[Winningbird WANTED $574 Outlaw]

The fast play one wouldn’t work in my head as that one is global. It would need one for each country.

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