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[Cr Crusher1979 WANTED $1 Outlaw]

Hi all

Needed some words of advice; I have a total of two accounts online one with Casumo [or was !] – and one with videoslots –  so by no means am I a person opening many accounts for free spins etc

I recently won Casumo, turned a $30 deposit, down the $6 to a miracle turn around to $20,000 win and $14,000 cash out   –  Big, at this point first time I ever reviewed my “details” since opening the account half pissed back in March –

Bunch of my details were incorrect –  chatting with support, they took all new details and made out no big deal….. and we ironed out the creases _ provided current and old information to prove who I am

Next day, account was closed and told confiscated as account opened with fake details !!

 

what can I do ???

 

Any assistance welcomed

 

B

 

 

 

[thunderball6 WANTED $272 Outlaw]

A bunch off your details were incorrect , does not fill me with confidence . What was incorrect ?

[Haz40 WANTED $1,167 Outlaw]

Hope that casumo andy sees your post and helps.

[EnglishGuy WANTED $99 Outlaw]

I guess it depends on what details were ‘incorrect’.

The deposit was yours, and they were happy to take your cash.. so they should honour your win.

[Cr Crusher1979 WANTED $1 Outlaw]

Had an incorrect address; but soon as spotted it [never checked the screen before] changed it and provided backup.

I opened half cut in March, cross eyeed autofil, unsure, but they were wrong and soon as i spotted – I told em.

My plan wasn’t open account, wrong details, small deposits, get superlucky for one hour 7 months later profit…….. can you plan for that ?

I was totally enjoying playing there, and even more so that I won…… ha

FML

 

 

 

 

 

[du dude42 WANTED $2 Outlaw]

If you can still get into your account, take screenshots galore. Build up a paper trail. Amounts like that, they’re not going to just send you the money. You’ll likely have to make a strong case and be very careful not to give them anything else as leverage beyond the simple mistake.

Not a lawyer but my guess is that if you do need to take it to court, and if you can afford to, there is a good chance the judge will take the common sense argument that they were happy to take your money. Try to find another solution though – legal action is expensive and there’s no guarantee you’ll win. At that amount, is likely the losing party would pay costs.

Don’t do anything else in the mean time, e.g. leaving bad reviews.

[Dynamik23 WANTED $82 Outlaw]

If it was only your address then this is bs on casumos end and I believe it’s because of the amount you won. I had the exact same problem. Opened an account and put the wrong address in seems stupid but was drunk and had only recently moved 3 months prior from living at my old address for 4 years or so. 5 months of deposits and bust but then I won around £500 and when I tried to withdraw I had to show proof of address etc, realised my details were wrong and sorted it all out and was paid within 3 days. Now this seems like an exact replica of my story except, you won a far high amount. Hopefully Andy sorts it out for you as this isnt on imo.

[Tricky0212 WANTED $82 Outlaw]

Sorry to hear about your bad luck (after extremely good luck!).

despite previous posts, it’s not worth taking to court as they will defend and the cost will outweigh what you are trying to cover (I’m a lawyer FYI) and so better to go down complaint routes/ gambling commission etc as no cost to you and they are the experts in this area who can deal with such issues so I would start there.

Obviously as others have said it’s down  to how much info was “wrong” and how badly it was wrong – i.e are we talking a typo postcode or a completely different name/address etc ?

Good luck though and keep us posted

[bigbucks1983 WANTED $47 Outlaw]

I can only assume its just your address that is wrong since all your other details should have to be the same, ie date of birth, name etc.

I know you have said you’ve ironed out the mistakes at the outset but it may be worth providing proof that you lived at the previous address again. Also i would ask for the chat logs where you already resolved this historically. I would ask why it was acceptable then and not now. If it simply was your address its out of line but should be resolvable.

[THEBARON WANTED $51 Outlaw]

Crusher1979 wrote:

Hi all

Needed some words of advice; I have a total of two accounts online one with Casumo [or was !] – and one with videoslots –  so by no means am I a person opening many accounts for free spins etc

I recently won Casumo, turned a $30 deposit, down the $6 to a miracle turn around to $20,000 win and $14,000 cash out   –  Big, at this point first time I ever reviewed my “details” since opening the account half pissed back in March –

Bunch of my details were incorrect –  chatting with support, they took all new details and made out no big deal….. and we ironed out the creases _ provided current and old information to prove who I am

Next day, account was closed and told confiscated as account opened with fake details !!

 

what can I do ???

 

Any assistance welcomed

 

B

 

 

 

this shouldent matter if you put the wrong address in and have explained and provided new address and proved your new address people move aslong as your name and date of birth was correct and you have proved your identity i dont see any alternative to casumo paying you this win unless you have opened multiple acounts to abuse bonus terms if the address is the only problem you will be fine that is a simple matter and easy mistake to make using auto fill done it before myself ide get back in chat to them and defo asked casumo andy to look into it hes very helpful and aslong as you havent done out dogey you will be fine

[Cr Crusher1979 WANTED $1 Outlaw]

thanks all for your inputs,

Have requested chat logs.

It seems the address and my DOB got populated wrong, to be fair even now after looking at the verification screen I could not tell you where the DOB is.

And no not multiple accounts, I have two [sic now one] – but I could totally see how that would be an issue, setting up fake details to whore bonuses – but this is not the reasons , if there was a plan

Set up account; do random sporadic deposits – wait 7 months, plan on getting stupid lucky, notice initial account details facked, bend over…….

 

Have sent them an email; and hoping to be fair to resolve it before having to go to whatever ombudsman is relevant..

and no, have not done any crappy reviews; all the games were great, support was awesome – just that last person in payments /verification I would like to have a chat with !!!

 

 

 

 

[Pe Pepperc63 WANTED $1 Outlaw]

Can you be a bit more specific ? I mean I get that mistakes can be made. Like a typo or the wrong house number. Maybe a misspelt name? Which I’ve had in the past and they have no issues in amending it.

 

But if your address or name were completely different I kind of see the casinos point.

[Cr Crusher1979 WANTED $1 Outlaw]

Ok so got the chat logs threw up some interesting things more notably I actually informed them in July that they had all the wrong details [except my DOB, as could not see that]  Copy of Chat – and yes that was my real choice of username……..

NOTE  the big win was around Oct 8/9th

 

Chat Started: Tuesday, July 09, 2019, 12:51:22 (+0100)

Chat Origin: Canada

Agent Casumo-Jakob

( 2s ) Casumo-Jakob: Welcome to Casumo! You’re now chatting with Jakob

( 10s ) Crusher1979 hey hey

( 15s ) Casumo-Jakob: Hey there mate

( 30s ) Crusher1979: Can i change some of my person details not correct

( 41s ) Crusher1979: [also maybe Username ]

( 1m 4s ) Crusher1979: phone number is *** *** ****

( 1m 10s ) Crusher1979: address is

( 1m 14s ) Casumo-Jakob: I can note the changes in our back office for visibility for the verification team

( 1m 26s ) Crusher1979: 2303 ****** Street

( 1m 32s ) Crusher1979: V****

( 1m 38s ) Crusher1979: V*******

( 2m 39s ) Casumo-Jakob: Thank you, that is noted – could you also confirm your fist name for me please?

( 2m 56s ) Crusher1979: B******** ******

( 3m 14s ) Crusher1979: chances of changing username ?

( 3m 29s ) Crusher1979: Was a little drunk was made it back in April

( 3m 30s ) Casumo-Jakob: That is not possible unfortunately

( 3m 43s ) Crusher1979: so I’m Stuck with Cuntman1 ?

( 3m 46s ) Crusher1979: lol

( 3m 55s ) Casumo-Jakob: i’m afraid so yea

( 3m 57s ) Casumo-Jakob: hehe

( 4m 2s ) Crusher1979: shiiiiit

( 4m 3s ) Crusher1979: ok

( 4m 17s ) Crusher1979: do i have any valid deposit bonuses ?

( 4m 25s ) Casumo-Jakob: Let’s check it out 🙂

( 4m 59s ) Crusher1979: or spins bonus ?

( 5m 21s ) Casumo-Jakob: Have added a nice welcome back deposit bonus now

( 5m 25s ) Casumo-Jakob: 50% up to 200

( 5m 40s ) Crusher1979: brilliant thankyou

( 5m 43s ) Casumo-Jakob: Happy to help

( 5m 48s ) Crusher1979: wagering on that ?

( 6m 3s ) Casumo-Jakob: 30x on the the deposit + bonus

( 6m 14s ) Crusher1979: cheers

( 6m 17s ) Casumo-Jakob: But with the option to withdraw your real money at any time

( 6m 32s ) Crusher1979: parachute then ?

( 6m 42s ) Casumo-Jakob: But in that case also forfeit the bonus

( 7m 5s ) Casumo-Jakob: You are playing with real + bonus money at the same time here

( 7m 21s ) Casumo-Jakob: So all bets will be devided as 50% real and 50% bonus money 🙂

 

[Cr Crusher1979 WANTED $1 Outlaw]

Chat Started: Wednesday, October 09, 2019, 07:23:41 (+0200)

Chat Origin: Canada

Agent Casumo-Mats

( 16s ) Casumo-Mats: Welcome to Casumo! You’re now chatting with Mats

( 58s ) Crusher1979: hey Mat – frst let me apologize for my username , bad choice many months ago

( 1m 7s ) Crusher1979: wish i could change !!

( 1m 55s ) Crusher1979: second – was lucky to have a win, and sent documents in, I see you are still showing an old

address – just need to update you to new

( 2m 4s ) Crusher1979: *** ***** street

( 2m 10s ) Crusher1979: Apt 103

( 2m 14s ) Crusher1979: *** ***

( 2m 19s ) Crusher1979: *** * * * *

( 2m 25s ) Crusher1979: Canada

( 2m 56s ) Casumo-Mats: Hey hey

( 3m 16s ) Crusher1979: :p

( 3m 21s ) Casumo-Mats: I will add a note to your account and they will update it for you once they check your

documents 🙂

( 3m 48s ) Crusher1979: and ask if i can please change my username !!! ha ha

( 3m 49s ) Casumo-Mats: They username its not the most charming one but can still be a winning one!

( 3m 59s ) Casumo-Mats: I wish it was possible..

( 4m 6s ) Casumo-Mats: But we do not have that option :/

( 4m 19s ) Crusher1979: ok ill wait for an update

( 4m 22s ) Crusher1979: thanks

( 4m 23s ) Casumo-Mats: Will just keep my fingers crossed that cuntman1 will be number 1 when it comes to wins!

( 4m 32s ) Crusher1979: was yesterday

( 4m 43s ) Crusher1979: see ya – thanks

[Th The devil WANTED $76 Outlaw]

Not trying to be negative and hope you get the situation sorted but this chat log, casino members or representatives don’t or wouldn’t chat like this unless maybe you were a VIP, it looks like you have wrote this chat log on your own.

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