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AuthorPosts
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14th October 2019 at 2:17 pm #81572
Chat Started: Thursday, October 10, 2019, 11:44:19 (+0200)
Chat Origin: Canada
Agent Casumo-Celina
( 2s ) Casumo-Celina: Welcome to Casumo! You’re now chatting with Celina
( 22s ) Crusher1979: hey Celina, trying to remember when acc was set up
( 37s ) Casumo-Celina: Oooo, Mr Cuntman! Welcome back.
Let me check this, bear with me.
( 44s ) Crusher1979: ha ha thanks
( 1m 56s ) Casumo-Celina: So, it seems like there’s been some verification issues here regarding your previous
address and the security department sent you a request of proof of previous address, is that right?
( 3m 43s ) Crusher1979: yeah but never paid too much attention to that before, as was in vancouver but at
( 4m 30s ) Crusher1979: 9th street, so maybe when originally set up libraries PC – auto filled in, and I never
bothered with it
( 4m 57s ) Crusher1979: thats why I am verifying where I live now etc, and sent all documents
( 6m 10s ) Casumo-Celina: Ah, I see.
Yes – so as the address is completely different that’s been an issue during the process. The new address is pretty far
away from the new one.
So if you have some old documents registered in your previous address that would be efficient.
( 6m 57s ) Crusher1979: well if you lived over here, not that far apart
( 7m 4s ) Crusher1979: vancouver and vancouver island
( 7m 50s ) Crusher1979: but I have a bell bills for my address at
( 8m 3s ) Crusher1979: vancouver, but I was not at 140th street
( 8m 38s ) Casumo-Celina: Fair enough. The date of birth must’ve been on auto as well as it differs completely.
But all sorted out now with your Selfie document.
( 8m 52s ) Crusher1979: that should not be an issue, if you look at deposit dates and playing dates are here !
( 10m 9s ) Crusher1979: what do you need from me ?
( 10m 28s ) Crusher1979: DOB 11/29/**
( 10m 31s ) Casumo-Celina: Absolutely. However – in order to comply with our obligations, we highly require a proof
of your previous address.
( 10m 43s ) Casumo-Celina: That’s pretty much all we need to successfully verify the account, Sir.
( 12m 33s ) Crusher1979: trying to now, just getting from bell
( 13m 26s ) Casumo-Celina: Thanks alot for the cooperation Brendan!
( 16m 40s ) Crusher1979: says file type not supported, ca I email ?
( 16m 44s ) Crusher1979: can I email
( 17m 3s ) Casumo-Celina: What file type is it, mate?
( 17m 8s ) Crusher1979: says AVG SECURE BROWER PDF,and I dont have the skills to covert
( 17m 19s ) Crusher1979: node adobe pdf
( 17m 28s ) Crusher1979: not**
( 17m 45s ) Casumo-Celina: Strange. Yes, kindly send it to [email protected]
( 17m 47s ) Crusher1979: AVG HTML Document
( 17m 52s ) Casumo-Celina: Oh HTML.
( 17m 56s ) Casumo-Celina: That’s why Brendan.
Chat Started: Thursday, October 10, 2019, 12:04:48 (+0200)
Chat Origin: Canada
Agent Casumo-Adde
( 6s ) Casumo-Adde: Welcome to Casumo! You’re now chatting with Adde
( 19s ) Crusher1979: is Celina there please
Chat Transferred From Casumo-Adde To Casumo-Celina
( 44s ) Casumo-Celina: Welcome to Casumo! You’re now chatting with Celina
( 53s ) Crusher1979: hey sorry bout that
( 58s ) Casumo-Celina: Howdy, no worries.
( 1m 0s ) Crusher1979: sent the documents
( 1m 30s ) Crusher1979: can you confirm you can open them ok
( 1m 39s ) Crusher1979: I can open them here just not upload
( 1m 46s ) Casumo-Celina: Yes, I’m reviewing them now for you. Please allow me another minute!
( 2m 58s ) Casumo-Celina: That’s so, so, so good Brendan.
The Bell bills will for sure be efficient for the verification.
( 3m 5s ) Crusher1979: now your stressing me out, as I signed up in march, played and deposited a few times =
never paid attention to “my details” bit – you think you do it right, auto pilot, only when you luck out and win, now
stressing
( 3m 51s ) Casumo-Celina: Yes, I know. I’ve been there – done that.
Unfortunately, it’s such a hassle nowadays with all licenses and security requirements along with the GDPR law.
( 4m 12s ) Casumo-Celina: I’ve now sent the documents for you Brendan to be reviewed.
( 4m 16s ) Casumo-Celina: We’ll reach back to you as soon as possible.
( 4m 26s ) Crusher1979: thanks Celina, cos we are on such diff timelines its 3am here – but will stay to sort it so
$$ move – what else can we do, you or I to make this fast tracked ?
( 5m 13s ) Crusher1979: you got some pull with that departement ? anyone in the palm of your hand , ready to
be crushed “? lol
( 6m 31s ) Casumo-Celina: I’ll leave a note for the security department regarding your new documents and do my
best for the process to be prioritiezed.
( 6m 39s ) Casumo-Celina: Ugh.. Prioritized.
( 7m 5s ) Casumo-Celina: Yes. I sit right next to them so I’ll give them a heads up.
( 7m 7s ) Crusher1979: same same, I just sit with snoring [super loud snoring ] cat
( 7m 25s ) Crusher1979: that will keep me awake
( 8m 7s ) Casumo-Celina: Hahaha, my cat snoring alot as well. So cute.
I can’t guarantee a reach back before you fall asleep though.
( 8m 11s ) Casumo-Celina: I will do my best however!
( 8m 24s ) Crusher1979: I’ll stay awake !!
( 8m 40s ) Casumo-Celina: Cheeeers! Caffeine and snoring cats at your service.
( 8m 52s ) Crusher1979: otherwise, goes a whole 24 hours + for a message back and reply etc;
( 10m 14s ) Casumo-Celina: No, hopefully not another 24 hours. I’ll be flirting with them for you.
Have a continued good night and we shall see you soon!
( 10m 25s ) Crusher1979: that a’girl
( 10m 44s ) Casumo-Celina: Cheers Brendan. Take care and enjoy the rest of your night! π
( 10m 54s ) Crusher1979: you making a tear come to this Cunts eye !!
( 10m 56s ) Crusher1979: Thanks
Chat Started: Thursday, October 10, 2019, 14:45:54 (+0200)
Chat Origin: Canada
Agent Casumo-Diana
( 2s ) Casumo-Diana: Welcome to Casumo! You’re now chatting with Diana
( 9s ) Casumo-Diana: Hey hey, How may I help?
( 14s ) Crusher1979: hey Diana, Celine there ?
( 29s ) Casumo-Diana: Checking π
( 1m 4s ) Casumo-Diana: I’m afraid not right now
( 1m 29s ) Crusher1979: trying to upload id card, not working auto just sent email
( 1m 41s ) Crusher1979: can you forward for me
( 2m 23s ) Casumo-Diana: Checking
( 2m 44s ) Casumo-Diana: [email protected] ?
( 2m 46s ) Crusher1979: and its them that do the crappy sticker when you change address not me !
( 3m 3s ) Crusher1979: yes hey address
( 3m 21s ) Crusher1979: 1 minute ago
( 4m 5s ) Crusher1979: dont laugh at the flaring of the nostrils i thought it was a cool look the other year
( 5m 13s ) Crusher1979: got it ? [email protected]
( 5m 30s ) Casumo-Diana: Thank you so much, got the email and I will upload it. The payments-department that
verifies documents will check it shortly and inform you π
( 5m 39s ) Crusher1979: cheers
( 6m 44s ) Casumo-Diana: The ID is good but they’re missing a picture of yourself holding the ID next to your face for
facial recognition. Once sent in, I shall upload it and ask them to check your account as soon as possible
( 7m 3s ) Crusher1979: keep uploading it – I will email
( 7m 54s ) Crusher1979: sent
( 8m 10s ) Casumo-Diana: Thanks, hold please
( 9m 14s ) Casumo-Diana: Oh, I see you have already managed to upload it yourself as well π
I’ll ask them to check now. Hang tight
( 9m 24s ) Crusher1979: cheers
( 9m 48s ) Casumo-Diana:
( 10m 2s ) Crusher1979: all good……for now at least ! lol
( 10m 48s ) Casumo-Diana: For now yeah haha π
( 11m 0s ) Casumo-Diana: The payments-department are checking now as we speak
( 11m 3s ) Crusher1979: I’l wait for the next hurdle
( 11m 8s ) Crusher1979: great,
( 11m 17s ) Casumo-Diana: I’ll stay with you in chat until we get this sorted ο€
( 11m 27s ) Crusher1979: sure works for me
( 11m 49s ) Crusher1979: how is the land of one color ?
( 12m 44s ) Casumo-Diana: LOL Getting greener every day due to some well deserved rain actually
( 12m 57s ) Crusher1979: throw you all off balance
( 13m 2s ) Casumo-Diana: How about you? Any snow yet?
( 13m 39s ) Crusher1979: dont really get on Van island where we are, some at xmas, starting already mountains and
Whistler though
( 14m 24s ) Crusher1979: we are the Malibu of Canada
( 15m 22s ) Casumo-Diana: Ohh as in Maibu the liqueur ? :PP
( 16m 7s ) Crusher1979: ha ha, you guys one thing on your minds, your Saturday morning must smell of old beer,
vodka, deceit and shame
( 16m 9s ) Crusher1979: lol
( 16m 20s ) Casumo-Diana: Unfortunately, the “selfie” is a bit unclear with the ID,, it would need to be more of a close
up they say.
And it’s the old address 140 St********Β Surrey, Canada they need to verify as that’s the address you
registered with
( 16m 37s ) Casumo-Diana: Haha Naah not Casumo π This place is filled with bores haha
( 17m 38s ) Crusher1979: not thats not old address, went over that with celina, when opened acc, rushed through it and
I think autopopulated something else – so I sent the Bell utility for my old address
( 17m 46s ) Crusher1979: i dont know 140th street
( 18m 26s ) Crusher1979: she said no problemm, and after i opened i never really went in that screen
( 20m 8s ) Casumo-Diana: Ahaa, ok I’ll have a look
( 21m 11s ) Crusher1979: our last chat, check the log
( 23m 41s ) Casumo-Diana: I don’t understand the last chats fully as there’s quite a few logs.
But basically, the address you entered when you opened the account is not real? Not yours? Or autofilled? You never
lived there?
( 24m 17s ) Crusher1979: not mine – yes; autofiilled – yes – never lived there as not mine
( 25m 17s ) Crusher1979: i filled in correct, but i dunno, as i said, I never really went back till it asked for it when
withdrawing, so I provided official documents of my address for correct records
( 25m 49s ) Crusher1979: if I paid attention i would done ages ago, I sometime gap over somethings
( 26m 51s ) Crusher1979: i remember filling in my own, but maybe screwed the postcode and changed others, not quite
sure how the auto population works
( 27m 24s ) Casumo-Diana: Ok I understand, thanks for clearing it up π
( 27m 30s ) Crusher1979: had a cpl in me look at the stupid username i picke
( 27m 32s ) Crusher1979: picked
( 27m 57s ) Crusher1979: not now, not a drop since may !!
( 28m 42s ) Casumo-Diana: Haha I loooove the username π Sounds like something a Canadian would chose jk
Can you email me a more “clear” and close picture of the ID next to your face and I will ask them to check it π
( 29m 13s ) Casumo-Diana: As the pic was a bit blurry and the ID isn’t visible enough to go through the system
( 30m 2s ) Crusher1979: doing now
( 30m 15s ) Casumo-Diana: Brilliant
( 31m 38s ) Crusher1979: remember its 6am here, be nice
( 32m 53s ) Casumo-Diana: Oh right hehe
( 36m 56s ) Crusher1979: sent
( 38m 13s ) Casumo-Diana: Checking
( 38m 34s ) Crusher1979: proof of address i said have to be avg html pdf, as thats what my computer does
( 38m 59s ) Crusher1979: ?Celina said no problem, tried to google how to convert
( 40m 26s ) Casumo-Diana: No worries π Thank you so much! I’ve uploaded it to your account and notified the
payments-department!
( 43m 1s ) Casumo-Diana: Once approved they will notify you π
( 43m 14s ) Crusher1979: or another hurdle ! lol
( 43m 50s ) Casumo-Diana: Naah it’s just buy busy busy right now and a lot of documents to check in time π
( 45m 32s ) Crusher1979: yeah just tried a coverter and would not work; Celina said she could view ok,
( 47m 6s ) Casumo-Diana: I understand π Celina can’t verify any documents however nor can we say for sure as
we’re not in the payments-department, but I have pushed you forward in the queue and they will get to your account
ASAP
( 47m 32s ) Crusher1979: thanks, trying the pdf convert thing again, what should i do now ?
( 48m 19s ) Casumo-Diana: Naah nothing needed right now, we have all needed new documents uploaded and they
are pending approval π
( 48m 39s ) Crusher1979: ok, till we meet again, thanks !!
14th October 2019 at 2:20 pm #81573Well that’s How I talk – so happy to show as pdf, that they sent to me – will take a little more effort in blacking out my details. if you guys really want to see that – but no changes except my real name to what my username is on here
14th October 2019 at 2:39 pm #81577Not trying to be negative and hope you get the situation sorted but this chat log, casino members or representatives donβt or wouldnβt chat like this unless maybe you were a VIP, it looks like you have wrote this chat log on your own.
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AuthorPosts
Casumo – Opening an account issue when won
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Not trying to be negative and hope you get the situation sorted but this chat log, casino members or representatives donβt or wouldnβt chat like this unless maybe you were a VIP, it looks like you have wrote this chat log on your own.