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[Anonymous WANTED $110 Inactive]

[Anonymous WANTED $110 Inactive]

MaskWearer wrote:

I am getting extremely frustrated by casino staff giving out erroneous information. Let’s clear this up once and for all – nobody can call me a liar because I am using official guidance from the UKGC:

https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/17-1-1-customer-identity-verification

1) Licensees must obtain and verify information in order to establish the identity of a customer <span style=”text-decoration: underline;”>before that customer is permitted to gamble</span>. Information must include, <span style=”text-decoration: underline;”>but is not restricted to</span>, the customer’s name, address and date of birth

2) <span style=”text-decoration: underline;”>A request made by a customer to withdraw funds from their account must not result in a requirement for additional information to be supplied as a condition of withdrawal if the licensee could have reasonably requested that information earlier</span>. This requirement does not prevent a licensee from seeking information on the customer which they must obtain at that time due to any other legal obligation. (e.g. AML for £8800 deposits)

3)<span style=”text-decoration: underline;”> Before permitting a customer to deposit funds</span>, licensees should inform customers what types of identity documents or other information the licensee may need the customer to provide, the circumstances in which such information might be required, and the form and manner in which such information should be provided.

4) Licensees must take reasonable steps to ensure that the information they hold on a customer’s identity remains accurate.

https://www.gamblingcommission.gov.uk/public-and-players/guide/age-and-id-verification

<span style=”text-decoration: underline;”>All online gambling businesses must ask you to prove your age and identity before you gamble.</span> Our rules say that a gambling businsesses can’t ask you to prove your age and identity as a condition of withdrawing your money if they could have asked you at an earlier point. However, there may be occasions where a gambling business can only ask you for information at that time in order to fulfil legal obligations. (e.g. AML)

If a gambling business needs more information before you can withdraw your funds, for example, for anti-money laundering checks, then they should ask promptly and not only when you want to withdraw your funds.

<span style=”text-decoration: underline;”>Where a gambling business delays a request to withdraw funds due to insufficient ID, they may be in breach of Licence Condition 17 – Customer identity verification and may be subject to regulatory action.</span>

——————————-

The OP in this thread has been defrauded. Clearly the casino is NOT ALLOWED to ask for ID verification as the condition for a withdrawal when they could have asked for that info earlier – i.e. when depositing – which is a legal requirement for casinos. They must verify you to the same level when depositing as when withdrawing – asking for info only at withdrawal stage is a breach of Licence Condition 17

This should be common sense when comparing to how a bank operates under KYC – they must know who you are BEFORE you open an account, not after you try to use the ATM.

The casinos are allowing people, like me and OP, to open accounts, then when we try to use the ATM they are telling us they can’t service our request. This is fraud and is illegal in the United Kingdom. Any arguments to the contrary made by casino staff will be looked upon by me in the harshest possible terms. If xbob and biohazard work for the gaming industry, I would advise those gentlemen to think extremely carefully before posting anymore deceptive and illegal advice to players. I will call you up on it and report you to your employer and UKGC. You have been warned. We follow the laws of the United Kingdom, not the casinos.

[Seedy WANTED $1,245 Sheriff]

igc-rm wrote:

Xbobmad wrote:

I’ll happily prove my ID, that I’ve used my card and my bank account. Any more than that and they can get lost.

Bank account redacted to only show my name, address and account number and possibly a transaction to the casino.

<b>I don’t necessarily think the casinos really want to do all these checks that are forced upon them by the UK regulators</b> but it gives them a good excuse to slow things down and possibly snare a few reasons to not pay.

As far as I can remember, when joining Sky Vegas they run a half credit check to verify identity. Same with Paddy power and Betfair.

With all due respect and I do think you should stop abusing your part of the furniture status when dealing with lesser mortals and seedy should have had a quiet word in your ear in the very least while others are publicly warned while you seemingly get away with again breaking the rules………………… you seem to have completely missed the part where I mentioned SkyVegas who have never dna tested me.

Let’s ALL keep the thread on topic and done the arguing that throws it off. Say NO more.

I think you missunderstand the previous thread warning was for both of them. And they are taking the advice of being polite or ignoring each other now. I have no problem with banning anyone regardless of who they are.

In regards to this topic I think the rules in place just confuse the whole process on sign up to a casino provide required info and it should be done. Unfortunately common sense doesn’t seem to play part in any official business 🤣😂

[Xbobmad WANTED $734 Outlaw]

Seedy wrote:

In regards to this topic I think the rules in place just confuse the whole process on sign up to a casino provide required info and it should be done. Unfortunately common sense doesn’t seem to play part in any official business 🤣😂

 

When I joined redbet all that time ago, they made me send documents before I could even deposit. That’s how it should be done.

[ig igc-rm WANTED $21 Outlaw]

Biohazard wrote:

I don’t tend to post here anymore, and there is a key reason for that. But I’m going to make an exception here because from everything I’ve read from Xbob over the last couple of weeks, he is exactly right. He knows what he’s talking about, and he has been very accurate and fair with his posts. Don’t like the truth? Fine. But don’t make this into a witch hunt just because you can’t handle the fact he doesn’t support your narrative.

@igc-rm – to keep this on topic. All UK regulated casinos have an obligation to know their customers. These come in the form of KYC checks and are passively enforced by the UKGC.

What do I mean by passively? KYC is a fairly fluid topic in the UK and a lot has changed over the past couple of years on this. I don’t know to what extent specific audits or quotas are made regarding these level of checks by the UKGC, but I do know that if a casino is found to not have made sufficient checks in knowing their customers, whether for vulnerability reasons or for anti money laundering, then said casino will receive a significant fine.

Casinos don’t want to do these checks, it’s off-putting for their customers, as exampled in this thread. But doing this and potentially losing custom as a result is still better for them than the alternative. Some casinos will use this to try and delay withdrawals, but this is not permitted by the UKGC and a complaint referencing this is normally enough to fast track it through.

Remember – no one is making you provide these documents. You don’t have to provide them, it just means that you’ll lose access to your account as a result. Completely your choice to make.

I am fairly happy with the truth and hope you realise while you seem to wish for me to accept the truth, you might want to realise that you agree with me, to some degree.

Because the fact is, there are lies on the table. SkyVegas : “No we don’t wish to look in your underpants as part of KYC” vs Generic Dodgy Casino : “Everyone who runs a website maybe even utilising a mass used site template and a license, must fumble your balls and have a good sniff of their fingers, resulting in the ability to have access to all of your ID”.

I have no idea what witch hunt you are on about.

But in regards to the topic, there clearly comes a point where enough is enough and enough is enough. Videoslots just put my brother through this crap a couple of weeks ago. He could deposit. Play. Lose. Win. But not withdraw. I have blatant access to the proof. They have an obligation and they can’t prevent withdrawals eh… I’m not pointing this (attitude) at you but indeed at the “industry” : BULLSHIT.

You said “completely your choice to make”. WRONG.
He was forced to provide proof of address, driving license, bank card, bank statement (didnt even use bank) and paypal

AFTER he had deposited and played. He had no idea he would have to go to those lengths and to get his money back, he HAD NO CHOICE.

[Anonymous WANTED $110 Inactive]

Xbobmad wrote:

Seedy wrote:

In regards to this topic I think the rules in place just confuse the whole process on sign up to a casino provide required info and it should be done. Unfortunately common sense doesn’t seem to play part in any official business 🤣😂

 

When I joined redbet all that time ago, they made me send documents before I could even deposit. That’s how it should be done.

all casinos should do the same block deposit before they verify u account, but most of the casino’s owners criminals themselves they know UKGC will not do anything about it, they let u deposit then cashout block u

[Seyahkram1977 WANTED $706 Outlaw]

What I find is the levels of checks some people have to go through vary wildly, when I was 21 casino, had to verify before I deposited ( pretty sure calzone was the same ) came to vs and like above I verified a month or two after starting to play.

but as I played I’d add more cards and they would need verifying at random times ( pictures of the cards… nothing else just that ) and that’s something that pops up randomly

then a month or two back I got a re verify request and with out a word of a lie it was an emailed dock that wanted my name, wage range, and what I did for a living and it was green ticked 24h later, no pictures or anything, but some people like above need the whole nine yards … and sometimes it’s fairly obvious why, like  the  poster on here who’s father and him had had their accounts frozen for some crime or something ……. That was mental, but other times it’s really random how hard people get checked …..

[Anonymous WANTED $110 Inactive]

Seyahkram1977 wrote:

What I find is the levels of checks some people have to go through vary wildly, when I was 21 casino, had to verify before I deposited ( pretty sure calzone was the same ) came to vs and like above I verified a month or two after starting to play.

but as I played I’d add more cards and they would need verifying at random times ( pictures of the cards… nothing else just that ) and that’s something that pops up randomly

then a month or two back I got a re verify request and with out a word of a lie it was an emailed dock that wanted my name, wage range, and what I did for a living and it was green ticked 24h later, no pictures or anything, but some people like above need the whole nine yards … and sometimes it’s fairly obvious why, like  the  poster on here who’s father and him had had their accounts frozen for some crime or something ……. That was mental, but other times it’s really random how hard people get checked …..

Casumo I play like 2 years they never ask me for Id or card when asking to cashout £4k they block my cashout sow check, I send all doc they cancel my cashout still let me a deposit, I ask to close my account,ADR got my money after 11 weeks

[Seyahkram1977 WANTED $706 Outlaw]

GameRoom wrote:

Seyahkram1977 wrote:

What I find is the levels of checks some people have to go through vary wildly, when I was 21 casino, had to verify before I deposited ( pretty sure calzone was the same ) came to vs and like above I verified a month or two after starting to play.

but as I played I’d add more cards and they would need verifying at random times ( pictures of the cards… nothing else just that ) and that’s something that pops up randomly

then a month or two back I got a re verify request and with out a word of a lie it was an emailed dock that wanted my name, wage range, and what I did for a living and it was green ticked 24h later, no pictures or anything, but some people like above need the whole nine yards … and sometimes it’s fairly obvious why, like  the  poster on here who’s father and him had had their accounts frozen for some crime or something ……. That was mental, but other times it’s really random how hard people get checked …..

Casumo I play like 2 years they never ask me for Id or card when asking to cashout £4k they block my cashout sow check, I send all doc they cancel my cashout still let me a deposit, I ask to close my account,ADR got my money after 11 weeks

Was that the first withdrawl with them, or was it just a random 4K they picked up on ?  Because you’ve a fair decent big wins

 

[Seyahkram1977 WANTED $706 Outlaw]

Seyahkram1977 wrote:

GameRoom wrote:

Seyahkram1977 wrote:

What I find is the levels of checks some people have to go through vary wildly, when I was 21 casino, had to verify before I deposited ( pretty sure calzone was the same ) came to vs and like above I verified a month or two after starting to play.

but as I played I’d add more cards and they would need verifying at random times ( pictures of the cards… nothing else just that ) and that’s something that pops up randomly

then a month or two back I got a re verify request and with out a word of a lie it was an emailed dock that wanted my name, wage range, and what I did for a living and it was green ticked 24h later, no pictures or anything, but some people like above need the whole nine yards … and sometimes it’s fairly obvious why, like  the  poster on here who’s father and him had had their accounts frozen for some crime or something ……. That was mental, but other times it’s really random how hard people get checked …..

Casumo I play like 2 years they never ask me for Id or card when asking to cashout £4k they block my cashout sow check, I send all doc they cancel my cashout still let me a deposit, I ask to close my account,ADR got my money after 11 weeks

Was that the first withdrawl with them, or was it just a random 4K they picked up on ?  Because you’ve a fair decent big wins

 

(Ahh I miss the edit button )

I mean was it the first big withdrawl or a random 4K

[Biohazard WANTED $675 Outlaw]

igc-rm wrote:

I am fairly happy with the truth and hope you realise while you seem to wish for me to accept the truth, you might want to realise that you agree with me, to some degree.

Because the fact is, there are lies on the table. SkyVegas : “No we don’t wish to look in your underpants as part of KYC” vs Generic Dodgy Casino : “Everyone who runs a website maybe even utilising a mass used site template and a license, must fumble your balls and have a good sniff of their fingers, resulting in the ability to have access to all of your ID”.

I have no idea what witch hunt you are on about.

But in regards to the topic, there clearly comes a point where enough is enough and enough is enough. Videoslots just put my brother through this crap a couple of weeks ago. He could deposit. Play. Lose. Win. But not withdraw. I have blatant access to the proof. They have an obligation and they can’t prevent withdrawals eh… I’m not pointing this (attitude) at you but indeed at the “industry” : BULLSHIT.

You said “completely your choice to make”. WRONG. He was forced to provide proof of address, driving license, bank card, bank statement (didnt even use bank) and paypal

AFTER he had deposited and played. He had no idea he would have to go to those lengths and to get his money back, he HAD NO CHOICE.

Sorry @igc-rm, I wasn’t clear. When I say it’s your choice, I mean that it is your choice to provide these documents and remain at the casino. The casino is not allowed to hold your withdrawal whilst awaiting these documents, if it could have been done sooner. However, as I stated in my original post, this happens regularly, so the best think to do in this situation is try to resolve it with the casino first, or raising a direct complaint with the UKGC if no solution is obtained.

Ref: https://www.gamblingcommission.gov.uk/public-and-players/page/i-can’t-withdraw-my-winnings

There is a bit of a crossover between identification, anti-money laundering and affordability checks – all of which fall within KYC. The casino may not always specifically reference what the documents they’re requesting are for, in relation to these, so it can get a bit confusing. Generally the bank statement checks (or source of wealth) fall within affordability – occasionally AML – with the sole purpose of understanding if you’re a vulnerable customer or not. They do this because the UKGC is clamping down heavily on protecting the customers from themselves, spending money that they cannot afford. There have been many significant fines hammered down on major UK casinos over the past few years due to the casino(s) in question not implementing sufficient KYC checks.

Hope this helps.

And for the record, I have no affiliation with casinos whatsoever. I don’t care who is right and who is wrong, I’m just trying to spread the facts and provide a clearer view on why certain things within the industry happen.

[Anonymous WANTED $110 Inactive]

Seyahkram1977 wrote:

Seyahkram1977 wrote:

GameRoom wrote:

Seyahkram1977 wrote:

What I find is the levels of checks some people have to go through vary wildly, when I was 21 casino, had to verify before I deposited ( pretty sure calzone was the same ) came to vs and like above I verified a month or two after starting to play.

but as I played I’d add more cards and they would need verifying at random times ( pictures of the cards… nothing else just that ) and that’s something that pops up randomly

then a month or two back I got a re verify request and with out a word of a lie it was an emailed dock that wanted my name, wage range, and what I did for a living and it was green ticked 24h later, no pictures or anything, but some people like above need the whole nine yards … and sometimes it’s fairly obvious why, like  the  poster on here who’s father and him had had their accounts frozen for some crime or something ……. That was mental, but other times it’s really random how hard people get checked …..

Casumo I play like 2 years they never ask me for Id or card when asking to cashout £4k they block my cashout sow check, I send all doc they cancel my cashout still let me a deposit, I ask to close my account,ADR got my money after 11 weeks

Was that the first withdrawl with them, or was it just a random 4K they picked up on ?  Because you’ve a fair decent big wins

 

(Ahh I miss the edit button )

I mean was it the first big withdrawl or a random 4K

no, I got cash out before 900 and lower,fkers they canceled my cashout, when new UKGC rules were made no reverse cashout they did not even give a shit about UKGC Rules, this happened last year

 

[Anonymous WANTED $110 Inactive]

GameRoom wrote:

Seyahkram1977 wrote:

Seyahkram1977 wrote:

GameRoom wrote:

Seyahkram1977 wrote:

What I find is the levels of checks some people have to go through vary wildly, when I was 21 casino, had to verify before I deposited ( pretty sure calzone was the same ) came to vs and like above I verified a month or two after starting to play.

but as I played I’d add more cards and they would need verifying at random times ( pictures of the cards… nothing else just that ) and that’s something that pops up randomly

then a month or two back I got a re verify request and with out a word of a lie it was an emailed dock that wanted my name, wage range, and what I did for a living and it was green ticked 24h later, no pictures or anything, but some people like above need the whole nine yards … and sometimes it’s fairly obvious why, like  the  poster on here who’s father and him had had their accounts frozen for some crime or something ……. That was mental, but other times it’s really random how hard people get checked …..

Casumo I play like 2 years they never ask me for Id or card when asking to cashout £4k they block my cashout sow check, I send all doc they cancel my cashout still let me a deposit, I ask to close my account,ADR got my money after 11 weeks

Was that the first withdrawl with them, or was it just a random 4K they picked up on ?  Because you’ve a fair decent big wins

 

(Ahh I miss the edit button )

I mean was it the first big withdrawl or a random 4K

no, I got cash out before 900 and lower,fkers they canceled my cashout, when new UKGC rules were made no reverse cashout they did not even give a shit about UKGC Rules, this happened last year

 

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