Four pieces of ID, visa card, driving license, passport, bank statement. Short of emailing them a saliva sample, should they give you their surname since they also ask security questions and know pretty much everything about where you are etc.
“By law we don’t have to give our surnames”. I’m not pointing this at gambling CS. They all seem to be the same, whether it’s booking a flight or an online order gone wrong at asda or virgin media. You know, she sounds like a hot chick called Joanne but is really a fat naked man called Geoff who normally mops the floors but also takes calls when the only CS is on the bog.
I’m certain I am me. They are certain they are me and they are them. I have no idea who they are. Now I get it, they are reps of a company that you have certified contacted and that should be enough but how many times have you heard
“there is no log of that issue on your account”
“we understand your daughter is dying in hospital but we don’t know which one of our colleagues laughed at you for having a bad day”
and so on. Accountability is very one way when it comes to utterly shit customer services. Sure, I be some of them are very nice people.
