I had a large win on captain venture at videoslots, the game glitched and didnt pay out, videoslots have escalated it to the game providers, does this happen often? How long will i have to wait to get the win i won? Videoslots cannot see the win on my account and all they are telling me is i have to wait,they dont have a timescale. Please advise fellow slotters,im really worried they wont pay out!?