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[THAGABSTAR WANTED $105 Outlaw]

So long story short deposited £50 at casumo was down to last £4 when reactoonz brought gargie out and payed me £238 on £2 then captain venture bonused first spin and game me £286 played down to £500 then withdrew now heres the problem ive been verified before with id and proof of address now they want proof of income due to breaking my back in a motorbike crash im out of work atm but because when i joined casumo they ask what i did for work now my job isnt the same as when i joined there saying my new job dosent match the requirement they need anyone else had this problem

[Haz40 WANTED $1,167 Outlaw]

Yes at casino heroes 2k win ages ago. They wanted bank statements and said the deposits weren’t possible from the amount said earnt cos they were quite big at the time. Had to prove the large deposits had come from wins from other sites. Funny thing was further smaller withdrawals were approved and paid out straight away. They did pay out 2 days later. Good luck getting it sorted.

[THAGABSTAR WANTED $105 Outlaw]

The annoying thing is they dont let you change yoir occupation option after you have signed up and put what your job is witch is bad because people change jobs lol hopefully they sort it today

[Dublinmark WANTED $15 Outlaw]

Cunts dont give a shite if you are a serial killer when making a deposit do they ? Kunts !

[ar argyl53 WANTED $419 Outlaw]

This isn’t entirely the casino’s fault. It’s part of some fairly new and stringent regulator rules called Know Your Customer. These require casinos to verify – once deposits and account activity reach a certain level – where a player’s income is coming from, usually in the form of bank statements and wage slips.

[THAGABSTAR WANTED $105 Outlaw]

Well got nowere with them now my account is closed because the proof i give them aint matching the job i said when i signed up 3 years ago what a fucking piss take never had thos problem anywere

[thunderball6 WANTED $272 Outlaw]

What about the money?

[Green2711 WANTED $492 Outlaw]

I fail to see how that is any of there business. Surely ID and a recent bank statement should suffice for identification purposes?

Edit: Just read some of the replies after my post, kind of makes sense so people don’t spiral into debt but seems like another grey area to me.

[THAGABSTAR WANTED $105 Outlaw]

There refunding the deposit so not a total loss jist pissed off abit because people change jobs and if they are going to be fussy like that give us the option in our accounts to change the occupation setting so when it comes to proof of income it matches

[THAGABSTAR WANTED $105 Outlaw]

Just glad it was only a little ammount i tried withdrawing and not a life changing ammount think that would hurt much more after being a good customer to them for the last 3 years

[thunderball6 WANTED $272 Outlaw]

There must be something else .They can’t just close your account . Can they ? And keep winnings because you have changed job.

[THAGABSTAR WANTED $105 Outlaw]

Think they can if the id dosnt pass the verifacation process

[The Bandit WANTED $5,395 El Bandito]

thunderball6 wrote:

There must be something else .They can’t just close your account . Can they ? And keep winnings because you have changed job.

They shut mine down for 4 months because they wouldn’t accept anything i had as source of wealth, they eventually accepted bank statements but yeah, it is all a bit intrusive isn’t it, i’m surprised they are arsed about your job title though, that is like zero business of anyone but yourself!

[thunderball6 WANTED $272 Outlaw]

I don’t even think I’ve ever been asked for occupation when joining a casino . Not a member off casumo though

[THAGABSTAR WANTED $105 Outlaw]

The Bandit wrote:

thunderball6 wrote:

There must be something else .They can’t just close your account . Can they ? And keep winnings because you have changed job.

They shut mine down for 4 months because they wouldn’t accept anything i had as source of wealth, they eventually accepted bank statements but yeah, it is all a bit intrusive isn’t it, i’m surprised they are arsed about your job title though, that is like zero business of anyone but yourself!

Think it is all to do with this new law of knowing your customer probaly jist stay at videoslots for now and william hill as im all verfied there

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