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[awesomex WANTED $136 Outlaw]

Hi guys,

So I’ve played at Karjalakasino a few times, but never made a withdrawal. On Thursday april 4th I won a bit, so I started the withdrawal process, and uploaded my documents.
On Saturday April 6th, they cancelled my withdrawal, saying the documents were not approved yet by the time the withdrawal was processed.
So I went on to request a new withdrawal after the documents were approved.
Now they cancelled the withdrawal again, saying my bank didn’t accept the payment from them!
The money was then immediately put back in my account. Without an email update of the failed withdrawal or anything.
When I saw the money available, after their 2nd cancellation, the bug bit me and I gambled the lot away.

Of course, I shouldn’t have gambled the money. But when THEY cancel the withdrawal twice, shouldn’t THEY be held responsible, as I would never have played with the money if they hadn’t cancelled the withdrawal?
See, this kinda stuff annoys the fuck out of me. This seems to be a trend across all casino sites. They just cancel the withdrawals any fucking chance they get.
It seems like this is a business model for a lot of casinos. How much money do you think they save by cancelling withdrawals? I bet they save hundreds of millions across all these casinos every year.

Also, beware, cus this casino is about to get a UKGC license, so they will be available to all you UK players soon too.

I’ve had this happen to me so many times now, I’m never gonna care about playing with bonuses ever again. I will stick to casumo, where you can lock the withdrawal, and there is no fucking way to cancel it. If I’m ever playing again.

Fuck Karjala

[awesomex WANTED $136 Outlaw]

Here is the chat I had with the support:

(11:25:46 PM) Asle Martinsen: I wanna make a complaint
(11:25:50 PM) *** Michael joined the chat ***
(11:25:59 PM) Asle Martinsen: Hi Michael
(11:26:08 PM) Michael: Hi Asle!

Welcome to live support. Let me check for you, one moment 🙂
(11:26:18 PM) Michael: I am ready to hear it.
(11:27:13 PM) Asle Martinsen: You guys have cancelled my withdrawal twice this weekend. In the end the guy told me there was something wrong with your payment provider or something, and I ended up gambling away the lot
(11:27:42 PM) Asle Martinsen: How can you guys just cancel withdrawals over and over?
(11:28:01 PM) Michael: I apologize for that experience Asle,
(11:28:03 PM) Michael: Let me check
(11:29:44 PM) Michael: So, as I can see you actually had approved the withdrawal and the bank rejected it.
(11:29:59 PM) Michael: I would advise you to contact the bank and have this solved.
(11:30:07 PM) Asle Martinsen: no
(11:30:13 PM) Asle Martinsen: when you can take my money, you can pay too
(11:30:24 PM) Asle Martinsen: this is the worst excuse I’ve heard
(11:30:46 PM) Asle Martinsen: There’s never been a problem depositing, so why is it a problem withdrawing?
(11:30:53 PM) Asle Martinsen: I’ve done everything by the book
(11:30:57 PM) Asle Martinsen: and you guys screwed me over
(11:31:50 PM) Michael: So, as I told you before this is not en excuse. This is the reason that your withdrawal did not arrive to you. I can share a screenshot with you from my computer that shows the fact the bank rejected the payment.
(11:32:04 PM) Michael: Agent uploaded: 1554679920723.png
URL: https://v2uploads.zopim.io/0/ n/N/ 0nNNKmlVTmHKZJTsRAaOmt4Od923nr tK/ 2fb37a6bd24a2770f709052da533d6 2068ee7cc9.png
Type: image/png
Size: 15229
(11:32:19 PM) Asle Martinsen: so that makes it okay for you to cancel the withdrawal process?
(11:32:56 PM) Asle Martinsen: according to the guy I spoke to earlier, this was a problem with your payment provider. Not my bank
(11:33:04 PM) Asle Martinsen: I have all this in writing
(11:34:49 PM) Michael: I think that we same the same thing here in different words We never paused or cancelled the withdrawal. That happened from your bank, which is actually the payment provider. If you wish I can contact the relevant department and find out why this may have happened.
(11:35:00 PM) Michael: You can also find this out by calling your bank
(11:35:41 PM) Asle Martinsen: so when there’s a problem between YOU and the bank, I get punished?
(11:36:31 PM) Asle Martinsen: and when a problem like this occurs, you put the money back in my account, available to play, instead of leaving it as a withdrawal in process?
(11:36:46 PM) Michael: So, as I informed you this has nothing to do with us. The decision maker for that was the bank provider.
(11:36:51 PM) Michael: Anything else I can do for you today?
(11:37:15 PM) Asle Martinsen: seriously
(11:37:35 PM) Asle Martinsen: when i start a withdrawal, the money goes away from my balance, right?
(11:38:29 PM) Asle Martinsen: the only way for the money to appear in my balance again, is if either I or you cancel the withdrawal. Regardless of the actual money going through with the bank or not
(11:38:56 PM) Asle Martinsen: I sure as hell didn’t cancel it.
(11:39:08 PM) Asle Martinsen: That means you guys made it available in my balance
(11:39:10 PM) Michael: Would you like to wait some minutes to contact the relevant department and let you know about the reason your bank canceled it please?
(11:39:19 PM) Asle Martinsen: sure
(11:41:07 PM) Michael: ok, one moment please
(11:45:34 PM) Michael: I am still here Asle, one moment please
(11:45:40 PM) Asle Martinsen: ok
(11:53:26 PM) Michael: So, the answer I got from my team and it is the same as before. The bank rejected the payment. The only thing I can inform you about is setting limits to your gambling sessions.
(11:53:38 PM) Michael: Would you like more info about limits please?
(11:54:30 PM) Asle Martinsen: more crap on your end. I will take this to MGA, Casinomeister, Aboutslots, Backinamo, Askgamblers and Casinogrounds.
(11:54:34 PM) Asle Martinsen: more crap on your end. I will take this to MGA, Casinomeister, Aboutslots, Backinamo, Askgamblers and Casinogrounds.
(11:54:52 PM) Asle Martinsen: This is a problem Karjala caused, not me.
(11:56:32 PM) Asle Martinsen: You should never have made my withdrawal available to play with. Also, on public forums you guys state you lock withdrawals
(11:56:41 PM) Asle Martinsen: however, you didn’t with me
(12:00:03 AM) Asle Martinsen: You can put me in touch with your manager
(12:01:52 AM) Asle Martinsen: hello?
(12:03:48 AM) Michael: So, I am sorry to hear that you have such a bad experience. But, if you want to speak with a manager, I can give a message to my manager for that if this makes you happier.
(12:04:25 AM) Asle Martinsen: Yes, I want to speak to a manager
(12:05:32 AM) Michael: Ok, I will forward this message to my manager but I cannot promise you that you will get a response from a Manager. Since it was you that played the money, and we are not responsible to manage your own money.
(12:05:35 AM) Michael: Anything else I can do for you today?
(12:06:24 AM) Asle Martinsen: You’re responsible for making the money available to play with in the first place. So yes, you are responsible.
(12:06:34 AM) Asle Martinsen: Well, I’ll be waiting here for the manager
(12:07:00 AM) Asle Martinsen: also, I want to know which affiliate I signed up to Karjala through
(12:07:16 AM) Michael: I am sorry but this is not going to happen now. My manager is not going to be available for the next hours.
(12:07:54 AM) Asle Martinsen: okay, well he/she can contact me by email.
Now, who did I sign up to Karjala through
(12:07:56 AM) Asle Martinsen: ?
(12:08:05 AM) Asle Martinsen: which website
(12:09:08 AM) Michael: Yes, in case you will be contacted this will be done by email
(12:09:58 AM) Michael: I do not have access to which is the affliate you are regsitered
(12:10:06 AM) Asle Martinsen: who does?
(12:10:33 AM) Michael: In case that the manager decides to contact you he knows.
(12:10:48 AM) Michael: Otherwise, I will be informed from him and let you know via email.
(12:11:30 AM) Asle Martinsen: Okay. I also wanna know why you’re listed as having a lock withdrawal function on casinomeister
(12:11:57 AM) Michael: I do not understand your quetion,
(12:12:35 AM) Asle Martinsen: I think that explains the situation
(12:13:08 AM) Asle Martinsen: When I start a withdrawal, the money disappears from my balance, and shows as a withdrawal in process under “wallet” on your site
(12:13:34 AM) Asle Martinsen: many casinos have a function where the player can lock the withdrawal
(12:13:46 AM) Asle Martinsen: meaning the withdrawal cannot be cancelled
(12:14:11 AM) Asle Martinsen: Karjala claims to have that in all public forums
(12:14:45 AM) Michael: The money are locked and are not available for you during the process of withdrawal, as soon as the process of withdrawal is cancelled the funds are back to your account available.
(12:15:48 AM) Asle Martinsen: that’s the problem. Locking a withdrawal means it cannot be cancelled by either party
(12:16:08 AM) Michael: I am sorry Asle, but you are trying to find a solution to something that has happened and us , as a company have no responsibility. It was your money, you played those money away and that is it.
(12:16:35 AM) Asle Martinsen: you gotta be fucking kidding me
(12:16:45 AM) Michael: Since the withdrawal was cancelled you could have re requested it, but you played the money.
(12:16:57 AM) Asle Martinsen: I did re-request it
(12:17:01 AM) Asle Martinsen: you cancelled it again
(12:17:04 AM) Asle Martinsen: it was cancelled twice
(12:17:10 AM) Michael: No, we did not
(12:17:14 AM) Asle Martinsen: yes you did
(12:17:15 AM) Michael: Your bank did.
(12:17:20 AM) Michael: Anything else I can do for you today?
(12:17:29 AM) Asle Martinsen: MY BANK CANNOT DO ANYTHING ON YOUR WEBSITE MICHAEL
(12:17:56 AM) Asle Martinsen: It’s not physical money on the website, its a number, based on code
(12:18:28 AM) Asle Martinsen: when a withdrawal is cancelled on karjalakasino.com, it’s not the bank who does it
(12:18:29 AM) Asle Martinsen: that is you
(12:18:46 AM) Asle Martinsen: A karjala employee has to put the money back as available to play with
(12:18:53 AM) Asle Martinsen: and you have done it twice this weekend
(12:19:46 AM) Michael: So, let’s try to calm down and see what can happen from now on. All those arguments are false. I have said multiple times that the payment was rejected by the bank and there is nothing else I can do now. I will escalate this is issue and you will hear via email for any updates.
(12:20:21 AM) Asle Martinsen: none of the arguments are false
(12:20:37 AM) Asle Martinsen: you either dont understand how this works, or you’re playing dumb
(12:20:52 AM) Michael: Anything else I can do for you today?
(12:20:58 AM) Asle Martinsen: I can put it all down in pictures for you if that makes it easier
(12:21:28 AM) Asle Martinsen: Visitor uploaded: balance.JPG
URL: https://v2uploads.zopim.io/0/ n/N/ 0nNNKmlVTmHKZJTsRAaOmt4Od923nr tK/ 8648ff0579bd1f2400918892b2a638 d9bfea4b05.jpg
Type: image/jpeg
Size: 16492
(12:21:36 AM) Michael: So, I have escalated this to my manager and probly he wll get back to you
(12:21:36 AM) Michael: ok?
(12:21:53 AM) Asle Martinsen: when I request a withdrawal, the money goes away from my balance. See pic 1
(12:22:31 AM) Asle Martinsen: It then goes into this list, under withdrawals
(12:22:42 AM) Asle Martinsen: Visitor uploaded: withdrawal.JPG
URL: https://v2uploads.zopim.io/0/ n/N/ 0nNNKmlVTmHKZJTsRAaOmt4Od923nr tK/ e6b222f25f6537ba834e424cdbdcc1 dc2a12b07e.jpg
Type: image/jpeg
Size: 26506
(12:22:51 AM) Asle Martinsen: Visitor uploaded: withdrawal.JPG
URL: https://v2uploads.zopim.io/0/ n/N/ 0nNNKmlVTmHKZJTsRAaOmt4Od923nr tK/ 42b097eb8edcd83f0feb29d79894c0 9100ba8559.jpg
Type: image/jpeg
Size: 26506
(12:23:28 AM) Asle Martinsen: in order to get it avaiable in my balance, it needs to be cancelled from the withdrawal list
(12:23:35 AM) Asle Martinsen: in order to get it avaiable in my balance, it needs to be cancelled from the withdrawal list
(12:23:55 AM) Asle Martinsen: now, my bank cannot log in to karjala to cancel anything there
(12:24:03 AM) Asle Martinsen: now, my bank cannot log in to karjala to cancel anything there
(12:24:28 AM) Asle Martinsen: my bank cannot log in to karjala to cancel anything there
(12:25:03 AM) Asle Martinsen: which means when you had problems making payment to my bank, a Karjala employee removed the withdrawal from the withdrawal page on my account
(12:25:16 AM) Asle Martinsen: which put the money back in my available balance
(12:25:46 AM) Asle Martinsen: This has nothing to do with me or the bank. This is on Karjala. Nobody else
(12:26:07 AM) Asle Martinsen: someone at Karjala pressed a button, and made the money available again
(12:27:58 AM) Michael: So, let’s make sure we are on the same page

1) I know how this system works, and it has nothing to do with what you describe.
2) The payment was rejected by the bank
3) It was your own money that you played away. We are not responsible of managing your own money
4) I have escalated this issue, and the relative team and he will come back to you
5) At this moment I am very busy with many chats, and as soon I have replied all of your questions again and again I think I am eligible to close this chat. I am very sorry to do so, but I have to. Wishing you a good night.
(12:28:34 AM) Asle Martinsen: Amazing
(12:28:43 AM) Asle Martinsen: keep in mind that this will be sent to me by email
(12:28:53 AM) *** Michael left the chat ***

As you can see, this guy is lying through his teeth. Fucking retard

[Rb Rbreen91 WANTED $493 Outlaw]

I had this happen with William Hill once, but they sorted it out after a few days. And I’ve deposited at least 150 grand into willhill over the years. Dunno why it happened.

[awesomex WANTED $136 Outlaw]

Rbreen91 wrote:

I had this happen with William Hill once, but they sorted it out after a few days. And I’ve deposited at least 150 grand into willhill over the years. Dunno why it happened.

Yeah, you probably didn’t play with the money after they cancelled it twice though, did you?

 

[Rb Rbreen91 WANTED $493 Outlaw]

Nah, but I phoned the bank and I was told that the bank would never stop money coming into my account, which makes perfect sense, the woman at the bank was actually laughing hahaha.

 

[awesomex WANTED $136 Outlaw]

Yeah, that just shows how they’re willing to lie about shit. My bank had no problem paying to them, and I can’t imagine they have a problem accepting payments either.

I think this customer support guy will lose his job, cus he was obviously lying. Unless the entire casino is a fraud.

[Malkychamp WANTED $486 Outlaw]

Sorry to hear that they reversed your withdrawal i know its tough and abit shady but please stop looking to blame others in the end this is your own fault. Just because the money was put back into available funds does not mean you had to spend them. Sure it may have taken longer to get them by continuing to try and withdraw, also i have had the bank not accept a payment before it was an issue where my account was put on hold but after calling the bank it was lifted and then all worked fine so it can happen. I do agree it should of stayed as a pending withdrawal while the issue was sorted but its on you that the funds are now gone mate

[awesomex WANTED $136 Outlaw]

Malkychamp wrote:

Sorry to hear that they reversed your withdrawal i know its tough and abit shady but please stop looking to blame others in the end this is your own fault. Just because the money was put back into available funds does not mean you had to spend them. Sure it may have taken longer to get them by continuing to try and withdraw, also i have had the bank not accept a payment before it was an issue where my account was put on hold but after calling the bank it was lifted and then all worked fine so it can happen. I do agree it should of stayed as a pending withdrawal while the issue was sorted but its on you that the funds are now gone mate

Bullshit. Absolute bullshit. When a casino literally tells you they have no way of paying out to you, cus your bank doesn’t accept payments, that’s the dumbest shit I’ve ever heard.
Like the other guy here said, banks don’t refuse deposits.
Yes, it’s my fault I played with the money, but I would never have been able to if they didn’t cancel the withdrawal over and over. It’s shady as fuck, and a good, honest casino doesn’t operate like this.

[Malkychamp WANTED $486 Outlaw]

Its not bullshit i have had my account frozen on several occasions blocking all transactions. Am not saying that is what has happened here but it can happen. Never heard of the casino so no experience with them but you need to face up what has happened and make sure you dont make the same mistakes again

[whoswho WANTED $116 Outlaw]

And the blame game begins,

sucks this happened to you but like others and myself will tell you, You played the money back and there’s nothing you can do.

Had you won off the cancelled withdrawal would you be okay with them keeping the newly won amount? I don’t think so.

Long story short close your account and go play on a site like 32red when they won’t let you play back your withdrawal cancelled or not until it’s resolved

[whoswho WANTED $116 Outlaw]

[Haz40 WANTED $1,167 Outlaw]

awesomex wrote:

Malkychamp wrote:

Sorry to hear that they reversed your withdrawal i know its tough and abit shady but please stop looking to blame others in the end this is your own fault. Just because the money was put back into available funds does not mean you had to spend them. Sure it may have taken longer to get them by continuing to try and withdraw, also i have had the bank not accept a payment before it was an issue where my account was put on hold but after calling the bank it was lifted and then all worked fine so it can happen. I do agree it should of stayed as a pending withdrawal while the issue was sorted but its on you that the funds are now gone mate

Bullshit. Absolute bullshit. When a casino literally tells you they have no way of paying out to you, cus your bank doesn’t accept payments, that’s the dumbest shit I’ve ever heard. Like the other guy here said, banks don’t refuse deposits.
Yes, it’s my fault I played with the money, but I would never have been able to if they didn’t cancel the withdrawal over and over. It’s shady as fuck, and a good, honest casino doesn’t operate like this.

Banks do 100% refuse deposits and i will say who santander. How do i know cos i had my account there last year and they won’t honour any gambling transactions from my card.

[awesomex WANTED $136 Outlaw]

Haz40 wrote:

awesomex wrote:

Malkychamp wrote:

Sorry to hear that they reversed your withdrawal i know its tough and abit shady but please stop looking to blame others in the end this is your own fault. Just because the money was put back into available funds does not mean you had to spend them. Sure it may have taken longer to get them by continuing to try and withdraw, also i have had the bank not accept a payment before it was an issue where my account was put on hold but after calling the bank it was lifted and then all worked fine so it can happen. I do agree it should of stayed as a pending withdrawal while the issue was sorted but its on you that the funds are now gone mate

Bullshit. Absolute bullshit. When a casino literally tells you they have no way of paying out to you, cus your bank doesn’t accept payments, that’s the dumbest shit I’ve ever heard. Like the other guy here said, banks don’t refuse deposits. Yes, it’s my fault I played with the money, but I would never have been able to if they didn’t cancel the withdrawal over and over. It’s shady as fuck, and a good, honest casino doesn’t operate like this.

Banks do 100% refuse deposits and i will say who santander. How do i know cos i had my account there last year and they won’t honour any gambling transactions from my card.

Deposits = from bank to casino, sure. But from casino to bank? No.

[Haz40 WANTED $1,167 Outlaw]

Ah get you now. I’d see that as a credit to come into the bank and a deposit to leave.

[mattywest11 WANTED $30 Outlaw]

We wouldn’t have seen this whole ‘fraud casino’ thread if you had won more with the money they put back into your balance.  You’re just mad that YOU lost that money and are trying to shift blame to the casino

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