Dirtyhoop wrote:
Now I’m pretty sure that a casino allowing a self excluded play to access,deposit and play on their account is probably frowned upon regardless if it is a system error…
Email them and tell them you are providing your details to the UK gambling commission to investigate regulatory shortcomings – they will love that 🙂
In order for us to consider using the information you give us to explore whether it highlighted shortcomings with a company’s procedures we would need you to provide us with your permission to share your details with the company. You will also need to tell us:
When you entered into the self-exclusion agreement
How you let company know you wanted to self-exclude
What the company provided to confirm that the self-exclusion was in place
The period you self-excluded for
The dates you were able to gamble even though you believed you had a self-exclusion agreement in place
Details of any contact you have had with the company since you gambled with them.
We will use any information provided to consider regulatory compliance. However, we are not a complaints handling body and we are unable to obtain a refund of any money you have spent gambling.
