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[Di Dirtyhoop WANTED $7 Outlaw]

So… I self excluded last year from Kassu, but thought I would see if my exclusion had past by and tried to log in to my account and happily i was able to so no more exclusion…or so i thought.

After 2× £300 deposits and a standing account balance of £780 I am logged out mid game and unable to log back in.

Numerous live chat sessions later, I find out that I was infact still self excluded from my account until 01-06-2020.

I have been promised the money back when the “relevant department” contact me via email……this was 7 days ago, and yep…NO correspondence what so ever!

I have requested my money back and that these casino men in black contact me via, email, whatsapp, direct call or even carrier pidgeon, but apparently they are such a higher power that they do not have ANY way of contacting them unless via email.

Now I’m pretty sure that a casino allowing a self excluded play to access,deposit and play on their account is probably frowned upon regardless if it is a system error…

Anyone else had this or are able to suggest my options going forward??

Cheers

An extremely bemused

Jamie

[Ba Bambigotshot WANTED $14 Blocked]

Dirtyhoop wrote:

Now I’m pretty sure that a casino allowing a self excluded play to access,deposit and play on their account is probably frowned upon regardless if it is a system error…

 

Email them and tell them you are providing your details to the UK gambling commission to investigate regulatory shortcomings – they will love that 🙂

In order for us to consider using the information you give us to explore whether it highlighted shortcomings with a company’s procedures we would need you to provide us with your permission to share your details with the company. You will also need to tell us:  

When you entered into the self-exclusion agreement
How you let company know you wanted to self-exclude
What the company provided to confirm that the self-exclusion was in place
The period you self-excluded for
The dates you were able to gamble even though you believed you had a self-exclusion agreement in place
Details of any contact you have had with the company since you gambled with them. 

We will use any information provided to consider regulatory compliance.  However, we are not a complaints handling body and we are unable to obtain a refund of any money you have spent gambling.  

[Seyahkram1977 WANTED $706 Outlaw]

my impression was that you played in a site you shouldn’t have, their system should have picked you up, didn’t , so I imagine you would get your deposits back ……

saying that tho, I’m sure ive read in this forum that there  are mitigating circumstances that could see the casino not pay you, forcing you to take it higher …. things like you not asking the casino first before depositing …. really stupid things like that….

[ew ewhoi112 WANTED $2 Outlaw]

well that should teach you

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