Forum Forum Home Bandit’s Posts Today’s Posts

[Anonymous WANTED $110 Inactive]

I Play 2-3 casino since videoslot made rtp lower I try to open a new account new casino, a lot of streams they giving good feedback to kassu as good casino, but i have a bad experience with them, I open an account they ask for verified right away they don’t let you play or deposit, on-screen pop out email where to send docs I send no replay after 2days, I join live chat ask how long it takes to get verified they told me 72 hrs but they never got my email coz email on-screen was wrong so from start they give the wrong email, They told me to upload to kassu page cool I did that got email they got my docs need to wait for 48-72 hrs, after 1 week they send me email they sad my Halifax bank statement not clear lol I send PDF file,ok I send new Bank statement got Email again waiting for 48-72 hrs 72 hrs past account not open I ask to close my account since they don’t really do anything to open my account simple I did not feel safe to play there, (What if I win and try to withdrow what they will do next draging me for weeks or maybe not pay me at all) 72 hrs past my account not close, I join live chat I ask again to close my account they keep saying 48-72 hrs to wait, but same time they keep trying to keep you waiting so you dont close account, Kassu casino for me is the worst casino I every deal with, I dont realy care anylonger about RTP or videoslot I feel safe to play on Videoslot and I will contiune to play on Videoslot

they keep trying to change my mind I ask for £500 on my account for waiting not as bonus :p they refused

After a big win on Videoslot I send same docs as I send to Kassu after 10-20min got verified and withdraw my money  from Videoslot casino

[SheepsTeeth WANTED $6 Outlaw]

Anna wants pumped.

 

[thunderball6 WANTED $272 Outlaw]

This is the problem , it’s not across the board . I’ve opened an account with them 3 weeks ago . No docs needed to be sent . And even a withdrawal off 1,300 , no docs needed . In fact I wanted to upload docs ,so there be no probs , but they woudnt let me , said they will email me if they need verification .

[eejit101 WANTED $312 Outlaw]

Request it to be closed for responsible gambling reasons. If they dont do it IMMEDIATELY you report them to the UKGC and they get sued for millions. Seriously. Send pics

[Anonymous WANTED $110 Inactive]

I asked last week to close my account they never did they send me email tell me my bank statement was not clear how the hell pdf file not clear, looks like one person is dealing with all casino they also have the wrong email where to send docs in the end com.com

[eejit101 WANTED $312 Outlaw]

again, state its for responsible gambling. if they dont close it within 1 minute you can sue them

[Winningbird WANTED $574 Outlaw]

Eejit knows what he’s talking about. I would listen to him  🙂

 

[eejit101 WANTED $312 Outlaw]

Winningbird wrote:

Eejit knows what he’s talking about. I would listen to him  ?

 

aww. So nice! But yes, she is right. Casinos in the UK get utterly fucked now if they dont follow RG rules.

[Anonymous WANTED $110 Inactive]

I send email to UKGC since Kassu have Uk license, I think lot of big casinos they just open new casino under the same license, casinos now are like corner shop

[Anonymous WANTED $110 Inactive]

UKGM respond about Kassu casino

 

Dear Sir/Madam,

 

 

 

Thank you for contacting the Gambling Commission regarding Kassu Casino operating under Genesis Global Limited.

 

 

 

From the information you have provided, we understand you have sent in your ID documents but you have found it difficult for the operator to verify your account. As well as this you have asked for your account to be closed and you feel that the operator is attempting to change your mind.

 

 

 

Firstly It may help to explain the role of the Commission. We undertake activities to ensure that all commercial gambling operators who hold a licence under The Gambling Act 2005 comply with both the legislation and the Licence Conditions and Codes of Practice (LCCP). Our role is therefore to consider whether there has been a breach of the licence conditions.

 

 

 

Before the new ID verification legislation that came in to effect on 7th May 2019, online gambling businesses were allowed 72 hours to carry out age verification checks. This meant there was a risk that under-age or vulnerable people could be allowed to gamble during this period. The new legislation has been introduced in an effort to reduce these risks.

 

 

 

In order to adhere to the new legislation operators must now verify a consumers age before they are allowed to deposit funds into an account. Operators may be able to do this by using electronic checks, such as checking credit referencing agencies and the electoral role. Consumers may not be asked for documentation to prove their age if operators can verify them this way.

 

 

 

A consumer will be able to deposit once the operator has verified that they are over 18. The next stage is for the operator to verify the consumer’s identity, which means their name, date of birth and address. Again, the operator may be able to verify these details electronically. Where the operator cannot obtain sufficient information they may ask the consumer to provide personal identification documents, such as a passport, driving licence and other documents that prove their identity, date of birth and address.

 

 

 

If an operator has allowed an individual to deposit funds and gamble, and has only attempted ID verification when they requested a withdrawal, they are in breach of their licence conditions. We would advise asking the operator why you have only been asked to complete the ID verification at the withdrawal stage.

 

 

 

Please see here for more information on the new ID verification regulations.

 

 

 

We would advise if you have not done already done so, you will need to raise a full formal complaint following the internal complaints procedure (section 32)

 

 

 

We must remind you that as of the 31st October 2018, all of our licenced operators now have 8 weeks to respond to formal complaints. If the operator cannot resolve your complaint, they must refer you to the Alternative Dispute Resolution service (ADR). If the operator cannot or does not do this, this could be considered a breach in their licencing conditions. If this occurs, please bring this to our attention.

 

 

 

Further help and assistance can be found here about how to complain.

 

 

 

Thank you for bringing this matter to our attention. For now we have made a record of your complaint for compliance purposes. This is a valuable source of information and can help us identify what licence holders are doing well and where there may be a requirement to change the Licence Codes and Conditions of practice to make operators more compliant.

 

 

 

Your Gambling Commission reference number is; 1-187654717

 

 

 

To help us to continually improve our service, we would be grateful if you could complete our short online survey.  Please click on the following link should you wish to complete the survey: https://www.surveymonkey.co.uk/r/63RPKWN

 

 

 

Yours sincerely,

 

 

 

Marianne Mason

 

Contact Team Advisor

 

GAMBLING COMMISSION

 

Victoria Square House

 

Victoria Square

 

Birmingham B2 4BP

 

Tel: 0121 230 6666

[Author]

Posts