Stevie25 wrote:
This is why casinos in my book are scum, and why the Bandit should press for compensation for his Final Countdown loss..
2 faults/Bugs and thebandits gets paid at the end with BTG writing a response on Casinomiester that the server knows what it’s paid.. Then if that’s true pay Green2711 his god dam money…
Motherfuckers the lot of them.
What a miscontrued statement.
The bandit cant get any compensation. The game has a front end glitch, not a game round issue. The game clearly misplaced what it was showing and its fixed. And I love Steve, he is great, but on this one he isnt entitled to anything.
Green2711 wrote:
Kazza78 wrote:
Hi mate. I had this happen to me before I think it was on the same game but on a different casino. Basically my bonus finished but got stuck there so never added the winnings. I tried different browser and mobile still the same. Their support sent it onto their tech department and after about a day or 2 they were able to unlock the game and the winnings were added to my balance then. Hope you have the same result. I think you should be ok.
I hope so mate although I want to finish playing the bonus just to see what happens.
I contacted videoslots on Monday I won the bonus on Friday 15th so told them I’ve waited quite a while and they said they will update me when they hear back from the provider and it can sometimes take a bit longer…since then I’ve had no response so I’ll be contacting them again tomorrow if still no reply.
Honestly feeling like I won’t get it but if eejit has said it’s gonna be fine then I suppose I can’t argue with that.
As for this – the game round can get stuck. All game round are automatically paid out after a certain period of time. The result is already decided just the spin hasnt finished. Have you tried using a computer elsewhere to view it? Something thats never logged on to videoslots, different IP also, that usually works.
Games do have issues. I maen if your FIFA game crashes you dont sue Playstation do you? Green will be paid, the game round will be visible, and if there is a universe where he miraculously doesnt, I live by their office, ill go down for you pal and ask some questions.
But yes you will be fine. This happens. Not a lot but it does. Just keep emailing them, chasing a game provider takes 2 days max. And one as big as Merkur has good speed on this. Just make sure Live chat knows the issue in full being as technical as you can.
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