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Thanks for the reply. I have no current experience or training in working in this field but something i regularly look at while browsing. Even moving for a year and see how or if i like it always got a place to come back too
As for the downsides i rarely eat and melt in the sun anyway
Just make sure you have some savings when you go. A lot of these companies say they’ll pay your first 2 weeks stay and pay your flights and stuff, but there are usually some conditions to this stuff, including you having to pay it back over time, and if you find out after a month that this isn’t for you, you’ll be stuck down there, as they’ll just keep your wages for flight reimbursement and shit. It’s the same with all CS jobs. If you have the patience to be the bitch for a year, it might be a good move for you. But you have to count on only being social with the idiots you work with, who all think they’re better than you, and will stab you in the back as soon as a promotion is on the table. Customer Service is a toxic industry. Not only do you have to deal with complaints all day long while being nice about it, you’re also gonna have to deal with the spoiled dipshits who think their shit dont stink.
Think long and hard about this before you go.Having dealt with many CS staff over the years, this truly sounds about right. Some CS are blatantly broken as far as being human goes.
in fact as a few people on here say they have experience as a CS and for arguments sake, let’s say they are good people and good CS. I’m not surprised they are upset with being treated like shit but I am also not surprised they get treated like shit simply because they struggle to realise they are sometimes dealing with customers who are not only pissed off with the service they receive but have been pushed from pillar to post, lied to, laughed at and treated like shit by their fellow colleagues.
For example, it’s not bad enough to have no or very slow internet for a month from the branson range but to realise that you are being charged for fibre broadband and receiving intermittent dial up with 6 separate sessions of calling up to resolve the issue, getting disconnected from the calls to have to call back and speak to someone else and re-explain for the third time just to get to apparently the right person for it to sometimes get disconnected again to then try again to find that person too didn’t log any of your issue and they then lie that they can’t see who last accessed your account so in total of the month you have spent about 4 hours trying to solve an issue that you have been tested for to see if it’s your fault, have not been offered any money back or compensation while you in fact work for the company in being part of solving their issue for them, possibly been laughed at and most likely lied to and know you would have snapped and hurt someone had the call taken place face to face. And… breaaaaaaathe.
Yea, some CS are scum. They know they are scum. But it pays the bills.
Worst thing for them though is everything is recorded. So if they wanted to and agreed with the customer they are probably not allowed to say what they want to say. Fortunately for me I’m talking to customers face to face and i can say what i like. It makes so much difference been able to do that. If they complain about the company 9 out of 10 times i agree with them and tell them so and if i get as we call a customer care issue i can just blagg my way out of it. So much easier you haven’t got someone watching your every move.
1Thanks for the reply. I have no current experience or training in working in this field but something i regularly look at while browsing. Even moving for a year and see how or if i like it always got a place to come back too
As for the downsides i rarely eat and melt in the sun anyway
Just make sure you have some savings when you go. A lot of these companies say they’ll pay your first 2 weeks stay and pay your flights and stuff, but there are usually some conditions to this stuff, including you having to pay it back over time, and if you find out after a month that this isn’t for you, you’ll be stuck down there, as they’ll just keep your wages for flight reimbursement and shit. It’s the same with all CS jobs. If you have the patience to be the bitch for a year, it might be a good move for you. But you have to count on only being social with the idiots you work with, who all think they’re better than you, and will stab you in the back as soon as a promotion is on the table. Customer Service is a toxic industry. Not only do you have to deal with complaints all day long while being nice about it, you’re also gonna have to deal with the spoiled dipshits who think their shit dont stink. Think long and hard about this before you go.
Having dealt with many CS staff over the years, this truly sounds about right. Some CS are blatantly broken as far as being human goes.
in fact as a few people on here say they have experience as a CS and for arguments sake, let’s say they are good people and good CS. I’m not surprised they are upset with being treated like shit but I am also not surprised they get treated like shit simply because they struggle to realise they are sometimes dealing with customers who are not only pissed off with the service they receive but have been pushed from pillar to post, lied to, laughed at and treated like shit by their fellow colleagues.
For example, it’s not bad enough to have no or very slow internet for a month from the branson range but to realise that you are being charged for fibre broadband and receiving intermittent dial up with 6 separate sessions of calling up to resolve the issue, getting disconnected from the calls to have to call back and speak to someone else and re-explain for the third time just to get to apparently the right person for it to sometimes get disconnected again to then try again to find that person too didn’t log any of your issue and they then lie that they can’t see who last accessed your account so in total of the month you have spent about 4 hours trying to solve an issue that you have been tested for to see if it’s your fault, have not been offered any money back or compensation while you in fact work for the company in being part of solving their issue for them, possibly been laughed at and most likely lied to and know you would have snapped and hurt someone had the call taken place face to face. And… breaaaaaaathe.
Yea, some CS are scum. They know they are scum. But it pays the bills.
Worst thing for them though is everything is recorded. So if they wanted to and agreed with the customer they are probably not allowed to say what they want to say. Fortunately for me I’m talking to customers face to face and i can say what i like. It makes so much difference been able to do that. If they complain about the company 9 out of 10 times i agree with them and tell them so and if i get as we call a customer care issue i can just blagg my way out of it. So much easier you haven’t got someone watching your every move.
I had a 6 week paid suspension once for slagging off a company I was working for. Got a final written warning, used my holidays. Then quit. Free money ?
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