Forum Forum Home Bandit’s Posts Today’s Posts

[Mr Mr B WANTED $395 Blocked]

So I realise it’s holidays and have just one question. However, first time around I got dragged away during the convo and had to go back to live chat :

Thank you for choosing to chat with us. An agent will be with you shortly.

Info
at 12:48, Dec 26:
You are now chatting with David.

Mr B
at 12:48, Dec 26:

Hi again david, sorry I got dragged to an emergency, and missed your reply
David
at 12:49, Dec 26:
ok hope all is well

David
at 12:49, Dec 26:
can i have your username please

Mr B
at 12:49, Dec 26:

[censored]
Mr B
at 12:50, Dec 26:

yea, drama over, thankfully
David
at 12:51, Dec 26:

David
at 12:52, Dec 26:
how can I help Stanley?

David
at 12:52, Dec 26:
one moment while i transfer you

Info
at 12:53, Dec 26:
Please wait while your chat is transferred to Archy.

Info
at 12:53, Dec 26:
You are now chatting with Archy.

Mr B
at 12:53, Dec 26:

I am waiting for a cashout but realise its the holiday. can you tell me when my paypal will be full of pennies please. I have an idea with the money you see and am eager to crack on 🙂
Archy
at 12:53, Dec 26:
Hello there

Archy
at 12:54, Dec 26:
I will now assist you further

Mr B
at 12:54, Dec 26:

Hi andy
Archy
at 12:54, Dec 26:
Just a moment please to locate your account

Mr B
at 12:54, Dec 26:

ok
Mr B
at 12:57, Dec 26:

Hope you are still there, this logged me out
Archy
at 12:58, Dec 26:
Thanks for the wait =)

Archy
at 12:58, Dec 26:
I can see the withdrawal request is with the payments department and is being checked and verified, once this process is complete, you will receive an email advising you the funds have been sent.

Mr B
at 12:58, Dec 26:

ok when can I expect it ? I have had successful withdrawals before
Archy
at 13:01, Dec 26:
I’ll be right with you.

Archy
at 13:03, Dec 26:
At the moment it is the Payment Team once there’s an update your withdrawal I assure you that you will get notified about it

Archy
at 13:04, Dec 26:
I would suggest to leave it pending as it has already in the process

Mr B
at 13:04, Dec 26:

I have self excluded to stop temptation of that, sadly you dont have a lock facility for withdrawals. are the payment team working today ?
Archy
at 13:07, Dec 26:
I’m sorry for the delay. I’ll be right with you.

Archy
at 13:10, Dec 26:
Thank you for waiting. I’ll be with you in just a moment.

Archy
at 13:13, Dec 26:
Thank you for waiting. I’ll be with you in just a moment.

Archy
at 13:15, Dec 26:
Apologies for the delays

Mr B
at 13:18, Dec 26:

?
Archy
at 13:19, Dec 26:
I can see that you have placed restrictions in your account

Mr B
at 13:19, Dec 26:

I just want to know if my cashout will be made today
Mr B
at 13:20, Dec 26:

i’m passed to three chat ops and it is taking an awfully long time
Archy
at 13:20, Dec 26:
As I have mentioned that it is in the process of verification by our Payment Department and once there is an update about your request you will also get notified

Mr B
at 13:21, Dec 26:

but I asked if the payments team is working today
Archy
at 13:21, Dec 26:
I can see that you have made the withdrawal request today

Archy
at 13:22, Dec 26:
we aim 11 hours for all withdrawals but it still depends on the verification done by our payment team

>>>>> last chance of asking >>>>> so they are working today ?

Archy
at 13:24, Dec 26:
We will try to speed this up for you

Chat closed (by me) I gave up.

Some live support systems are rife with pointlessness.

[ar argyl53 WANTED $419 Outlaw]

I briefly played at PlayOjo some point earlier in the year and gave up because withdrawals took forever and their customer support was awful. You will get your money eventually, though.

[publicvoidSpin WANTED $1 Outlaw]

Through my experience withdrawals with OJO (and I have had quite a few), they normally take between 2-3 days, never has it ever been processed in 11 hours. I have had the same responses as you before also when looking for info on withdrawals.

That being said I do enjoy the casino, it is just the fact that you can only have one withdrawal listed at any one time and the damn wait for it!

[Mr Mr B WANTED $395 Blocked]

Yea, that’s pretty crap but I guess with the season of goodwill, the holidays, lack of staff maybe and the sheer amount of customers who may be playing, it could be next year before I get some pennies to play with again. Pity I had to self exclude to stop me from being tempted to cancel it. I did test it and found I can’t now play with that balance when reversed and I can’t even do their free bonus either lol

a tiny bit miffed but feck it, thanks for the replies guys….. gotta love that simple avoided question though.

[Author]

Posts