Thanks for the comments guys. I am the OP but I forgot my password for the account and had to make a new account???
So so here’s an update for anyone who is interested. After many “chats” to the BV customer services team their reply was always the same. “ we can not pay it to your PayPal account.. we NEED your bank account details!”
I was abkut bout to go and open up a bank account just so I could get hold of “my” money. Then one morning I checked my PayPal account and low and behold there was a payment from BV for the whole £500. I was totally gob smacked to be honest. I then went to log into my BV account with a view to talking to their customer services but alas it will not let me log in anymore!