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[Mr Mr B WANTED $395 Blocked]

Thank you for chatting with us

Please see your chat transcript below:

Cedric (2:24:28 AM):Hi Mr B, welcome to Gala Customer Support. You’re speaking to Cedric. How may I help you today?

Me (2:24:38 AM):Hey again Cedric

Cedric (2:25:47 AM):How can I help you?

Me (2:26:22 AM):can you tell me my overall deposits and withdrawals please, one sum for each please.

Cedric (2:27:18 AM):Okay, I’m more than happy to check it for you.

Cedric (2:27:22 AM):Please bear with me while I look into this for you, and I will be back with you shortly. Just give me two to three minutes. Thank you.

Cedric (2:32:28 AM):Thank you for patiently waiting. I can confirm that the total deposit on your account was £994 and the total withdrawal was £2,400.

Cedric (2:32:36 AM):Was I able to answer your query? Is there anything else that I may help you with?

Me (2:32:57 AM):Yes you were however I do have another issue.

Me (2:34:18 AM):I used to be a customer at Ladbrokes online with a turnover of over £55,000.
Then one day something happened that made me feel I couldn’t trust Ladbrokes so I closed my account.
They didn’t care that they had broken trust.

Me (2:35:36 AM):I realised today following an email from your company, after being lied to twice, including once by yourself, that I can not trust Gala Interactive or indeed Ladbrokes Coral. So I am closing my account, simply because your company does not care about abusing people who are good honest paying customers.

Cedric (2:36:27 AM):Thank you for raising this concern to us. We always value customers who are keen to give us their feedback. I completely understand. If that happened to me, I’d be really upset too.

Cedric (2:37:04 AM):We don’t like to see our customers upset and inconvenienced. We always strive to create a positive customer experience.

Me (2:37:05 AM):Yea, that same copy and paste response changed nothing, just attempted to insult me again.

Cedric (2:37:06 AM):Please be informed that I can close your account as per request. Would you like me to proceed ?
Me (2:37:39 AM):I won’t be spending another penny with your 100% corrupt company.

Me (2:38:23 AM):But I will add that the slightly ironic thing in your copy and paste is that you would be upset if you lied to you.

Me (2:39:00 AM):So yes, please close my account completely. i won’t be back. I cannot work with companies that treat people like trash. 🙂

Cedric (2:40:02 AM):We always value feedback from our customers as we recognise that this is the most important insight in the development and improvement of the services we offer.

Cedric (2:40:09 AM):I will be closing your account now as you have requested. Please give me 3-4 minutes to process it. Thank you.

Me (2:40:51 AM):This isn’t feedback, this is condemnation. If I were you, I’d move to another company as your company has a track record for abusing people who spend money with you.

Cedric (2:41:47 AM):Thank you for patiently waiting . I can confirm that your account has been closed as per request and the option to reopen your account will still be available for you.

Cedric (2:41:48 AM):Just to make you aware if you do decide to reactivate your account at any point in the future, we have several tools available to you within the Responsible Gambling section of your My account section which will allow you to set deposit and session limits on your account, ensuring you keep any spend on your account at the limit you desire.

Cedric (2:41:50 AM):If you would like to reactivate your account in the future simply contact us again here on Live Chat or via email at [email protected] and one of our agents will be happy to assist you with that.

Cedric (2:41:59 AM):Please be advised that we will be disconnected from chat to complete the process, is there anything else that I may help you with before I proceed?

Me (2:42:11 AM):I will not be reactivating my account. I want it 100% closed.

Me (2:42:21 AM):I want it so it cannot be reactivated.

Cedric (2:42:32 AM):Okay, I completely understand.

Cedric (2:42:36 AM):I hope this information has been assistance to you.

Cedric (2:42:47 AM):Thank you for contacting the Gala Casino Customer Support team . If you need any further assistance, please click to chat again and we will be happy to help.

Me (2:42:47 AM):Yea, i really enjoy copy and paste ignorance.

We want to hear about your support experience, please click:
Survey Link

=====================================================

Ok, so I haven’t explained exactly what happened but you can see something has indeed happened and on three occasions, employees at this company contradicted each other thus meaning I was being lied to. I only have one more account to close which I will do in time and that is Coral.

What a terrible bunch of companies all under one umbrella. I truly believe people in these companies would see an old lady fall in the road and ignore her need for help.

In part, the industry is seriously corrupt. The only upside for me on this is while I am a low stake player, I walked away up with a +£2k win on Raging Rhino from £2 stakes on my first day as a member at Gala Casino.

FYI – BUZZ BINGO, the new company/rebrand bs of Gala Bingo claims to be nothing to do with Gala Casino. Even though at some point they are heavily tied. Anyhow, I am past caring about these sharks. Avoid LadbrokesCoral and Gala Interactive, any of the utterly shite companies or sister companies under that whole umbrella. Give them a chance and they will literally rob you.

[Malkychamp WANTED $486 Outlaw]

Yeah they really dont like winning customers either only lasted afew months with lads and coral

[Du Dune2000 WANTED $205 Blocked]

I’m still laughing at you saying that you want your account closed completely so it can be reactivated, and him replying please contact us if you want to reactivate your account.

That chat session was unreal – are you sure Cedric actually exists?   If you go to the company I think you will find he is large, square and has lots of blinking lights

[Djneeds WANTED $55 Outlaw]

Hiya mate amen to you these bellends dont even know what their own bonuses are! Everytime ive gone on to say i havent recieved one of their bonuses they are like, what bonus is this, daily bonus spend 30 quid and recieve a mystery bonus, ok what is this bonus can you send a screen shot… like wtf man are you on the fucking moon and work for aldi customer services! What company provides a live chat that dont even know the sites fucking bonuses?? i said id never deposit on there again after getting shafted over bonuses so ill just take their free spins and get as much out of them as i can without spending another penny! And happy you left on a nice profit ?

[sp springbrucesteen WANTED $77 Outlaw]

Hi mate yes all that standard copy n paste stuff does my head in too

some of the hoops you have to jump through on these chat help lines are terrible , your logged into your account but oh no they still want your full name , address , login name , first school you attended ?

i had a chat session because I got a bonus and then the slot crashed and wouldn’t continue, even after logging out , clearing cache etc , had to play it through chat as they could see it and it was working for them , was like playing secret of stones bonus without seeing it , had to tell them what things to pick etc ?

 

[Anonymous WANTED $483 Inactive]

Yeah cos “Cedric” is 100% a real person haha.

What a fucking fraudulent joke most online support is at casinos.

Nice to see that some casinos are finally being caught out for being morally wrong, corrupt and fraudulent. Obviously they will just fuck off and re-open a new site under another name like a dodgy self employed builder. But thank god they are finally being fucked over like they always do to us.

Cunts….all of em.

[Haz40 WANTED $1,167 Outlaw]

I think this Cedric is a magician. Im sure he’s on more than one site. Somehow he’s in several places at the same time. ??

[Chdl1990 WANTED $42 Outlaw]

This is very good to see. The whole casino culture of treat them like shit as more will come needs to change. I had a similar one just. Never used betfred before so signed up to the bet £10 get £40 free bets for Cheltenham. Placed the bets then thought i’d check with live chat as no free bets appeared. Turns out they are refusing my £40 free bets because I live on a military camp where one of the thousands of other military people has already claimed the offer. How was I ever to know and how on earth can you call a military base 1 household. Guy on live chat didn’t give a fuck about helping or sorting it, basically said if you don’t like it, tough so once my initial £10 settles i’ll be closing that account same as you!!

[ar argyl53 WANTED $419 Outlaw]

A long, long time ago, I worked in customer service, specifically for a directory enquiries call centre. We had a very specific script we had to follow and we’d get in trouble if we deviated from it, even slightly and even if it was in an effort to give the customer a better service.

I lost count of the number of times I was called stupid, for example, because someone would ask for e.g. a taxi in Swansea and the first result on my screen was a paying advertiser who was a taxi company in Cardiff. Guess what? The rule was I had to read out the top advertiser, so even though I knew it wasn’t what the customer was asking for, I’d have to offer them the number of a taxi company in Cardiff. I was then able to read out the taxi companies in Swansea after they declined. But that wouldn’t stop me getting the abuse from irate customers wondering why the hell this guy on the phone would go “I’ve got ZZ Taxis in Cardiff” when they asked for a taxi in a totally different town.

I was shouted at and called all sorts of names because someone asked for a number that wasn’t listed, or they wanted someone’s home number who was ex-directory, or our system had no record of Woolworths on the street name they insisted it was on, etcetera etcetera.

As a result of this job, I am incredibly respectful to all front line customer service workers now, because I know how stupid the systems imposed on you from above can be, how constrained you are in your ability to help no matter how much you want to and how god-awful and abusive many members of the public can be.

So yeah, when you say “that same copy and paste response changed nothing, just attempted to insult me again”, that guy is not trying to insult you at all, he’s doing his probably quite low paying job within the shitty parameters he’s been given, but you’re probably not making his day great by ranting at him about how everything’s corrupt and calling him ignorant. In another thread, you said “I try to live good with people, I try to speak my mind without persecuting people. I also have no inner wish to cause someone a bad day.” – forgive me if I kindly remind you even casino first line customer support workers are people too.

[Anonymous WANTED $483 Inactive]

argyl53 wrote:

A long, long time ago, I worked in customer service, specifically for a directory enquiries call centre. We had a very specific script we had to follow and we’d get in trouble if we deviated from it, even slightly and even if it was in an effort to give the customer a better service.

I lost count of the number of times I was called stupid, for example, because someone would ask for e.g. a taxi in Swansea and the first result on my screen was a paying advertiser who was a taxi company in Cardiff. Guess what? The rule was I had to read out the top advertiser, so even though I knew it wasn’t what the customer was asking for, I’d have to offer them the number of a taxi company in Cardiff. I was then able to read out the taxi companies in Swansea after they declined. But that wouldn’t stop me getting the abuse from irate customers wondering why the hell this guy on the phone would go “I’ve got ZZ Taxis in Cardiff” when they asked for a taxi in a totally different town.

I was shouted at and called all sorts of names because someone asked for a number that wasn’t listed, or they wanted someone’s home number who was ex-directory, or our system had no record of Woolworths on the street name they insisted it was on, etcetera etcetera.

As a result of this job, I am incredibly respectful to all front line customer service workers now, because I know how stupid the systems imposed on you from above can be, how constrained you are in your ability to help no matter how much you want to and how god-awful and abusive many members of the public can be.

So yeah, when you say “that same copy and paste response changed nothing, just attempted to insult me again”, that guy is not trying to insult you at all, he’s doing his probably quite low paying job within the shitty parameters he’s been given, but you’re probably not making his day great by ranting at him about how everything’s corrupt and calling him ignorant. In another thread, you said “I try to live good with people, I try to speak my mind without persecuting people. I also have no inner wish to cause someone a bad day.” – forgive me if I kindly remind you even casino first line customer support workers are people too.

Oh argyl…

Just…..why….what?…huh?…eh?

Why do you keep doing it? X

[Haz40 WANTED $1,167 Outlaw]

I think personally there is a unique knack of our to deal with the general public for these people though. Ive been in sales all my life mainly knocking doors and maybe 1 in every 5000 i will get told to fuck off. I always say manners are free and i know they must follow a script but there’s just a certain way people can interact with the customer still following a script without pissin us off. People who aren’t interested in what i do still tend to wish me luck and I’d like to think this is because of the way i am with them. I know they could be risking their job but most of us feel frustrated by these types of people as the main aspect of the chat is rarely achieved. That is good old fashioned common sense.

[Anonymous WANTED $483 Inactive]

Ive spoken to many CS reps, many are great. But casino CS are obviously trained to spout bullshit.

 

 

[Mickeyvondickey WANTED $181 Outlaw]

@Argyl53 – I worked in a DQ centre in Aberystwyth for years. I was a TDC. It’s amazing how many people would call up not knowing the name of the company they wanted but expected you to know. ” You must know it! The chippy next to B&Q in Doncaster “.

Yeah, I’m just 300 miles away mate.

Takes me back…. ha

[Du Dune2000 WANTED $205 Blocked]

argyl53 wrote:

A long, long time ago, I worked in customer service, specifically for a directory enquiries call centre. We had a very specific script we had to follow and we’d get in trouble if we deviated from it, even slightly and even if it was in an effort to give the customer a better service.

I lost count of the number of times I was called stupid, for example, because someone would ask for e.g. a taxi in Swansea and the first result on my screen was a paying advertiser who was a taxi company in Cardiff. Guess what? The rule was I had to read out the top advertiser, so even though I knew it wasn’t what the customer was asking for, I’d have to offer them the number of a taxi company in Cardiff. I was then able to read out the taxi companies in Swansea after they declined. But that wouldn’t stop me getting the abuse from irate customers wondering why the hell this guy on the phone would go “I’ve got ZZ Taxis in Cardiff” when they asked for a taxi in a totally different town.

I was shouted at and called all sorts of names because someone asked for a number that wasn’t listed, or they wanted someone’s home number who was ex-directory, or our system had no record of Woolworths on the street name they insisted it was on, etcetera etcetera.

As a result of this job, I am incredibly respectful to all front line customer service workers now, because I know how stupid the systems imposed on you from above can be, how constrained you are in your ability to help no matter how much you want to and how god-awful and abusive many members of the public can be.

So yeah, when you say “that same copy and paste response changed nothing, just attempted to insult me again”, that guy is not trying to insult you at all, he’s doing his probably quite low paying job within the shitty parameters he’s been given, but you’re probably not making his day great by ranting at him about how everything’s corrupt and calling him ignorant. In another thread, you said “I try to live good with people, I try to speak my mind without persecuting people. I also have no inner wish to cause someone a bad day.” – forgive me if I kindly remind you even casino first line customer support workers are people too.

LOL – to be honest if I was paying £1.50 a minute for a call, asked for a taxi company in Swansea and the guy on the end of the line starting taking up my time briefing me on taxi’s in Cardiff I would probably have a few choice words to say to him too,

That said, call centres are shitty places to work – you don’t get many thanks and you are watched all the time by supervisors who either screw over your bonus if you make a mistake or get you sacked.    That’s why you will only ever get generic cut and paste from them – they are watched closer than a  Russian spy in the White House (Trump)

I’m pretty sure when this guy was growing up he didn’t say to his parents, when I grow up I want to work in a Casino call centre 🙂

 

[ar argyl53 WANTED $419 Outlaw]

LOL – to be honest if I was paying £1.50 a minute for a call, asked for a taxi company in Swansea and the guy on the end of the line starting taking up my time briefing me on taxi’s in Cardiff I would probably have a few choice words to say to him too,

Well yeah, that’s the point – I can understand why the customer is angry about it but having been on both sides of the fence, I also understand how shitty it is for the worker who wants to be helpful but isn’t allowed to be. If I skipped a paying advertiser to give a customer a number I knew would be more helpful to them, if that call happened to be recorded I’d get in trouble for it.

Another thing I hated about that job was the stupid KPIs we were judged on. We had one for “call completion” which were the number of people in a shift we were able to connect directly to the number they asked for (which of course cost them a lot more than hanging up and dialling the number themselves). I had no more control or influence over how many of my callers agreed to that than I did over whether it was sunny outside and yet if my rate dropped below 20%, I would get told off like I wasn’t doing my job well enough – despite the fact the script very clearly mandated how and when I asked the question down to the precise wording.

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