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[TheVajinator WANTED $9 Outlaw]

Update: Just got my 110 EUR, still going to keep pushing for compensation of total sum of 457.11 EUR.

[TheVajinator WANTED $9 Outlaw]

Update:

I was promised I will be contacted today yet I had to contact them myself via live chat just to be told “relevant departament is looking into it.

“Plottin on”

[Green2711 WANTED $492 Outlaw]

Best of luck mate! Will be interesting to see if they do give you it all back, I’m thinking they won’t but fingers crossed for you.

[TheVajinator WANTED $9 Outlaw]

Update: They finally admitted it’s not a regular case that’s their reason for taking so long to resolve it I guess. I was promised an answer this week however support said I will have to wait for them to contact me which means probably another 5 business days.

Further explanation about why I was frustrated when I found they can’t legally provide gambling in Lithuania:

1. If I had a big win they could’ve refused to pay it out hence legal issues with Lithuania.

2. If I had a big win there would be huge chances I would get audited because of sudden influx of cash in my bank account resulting either of paying huge taxes of off it or funds being frozen by government.

3. If I actually kept playing without knowing about their false claims of proper license and documentation and during that time my government blacklisted them, not only all of my winnings (if I had any) would be confiscated, but I even might get charged for fraud,illegal gambling, tax evasion and much more while being innocent.

So these three reasons in a long run (if I had one) puts me at DEAD MONEY. Note that a lot of ”if” were being used to deliver my point accordingly as well as to draw a better picture and show you the possible depth of the situation.

It’s beyond my comprehension how this situation is lasting so long since they seem to understand their mistake, I have all the proof needed to back up my story.

Waiting for next week I guess. As well as remaining 347.11 EUR.

[TheVajinator WANTED $9 Outlaw]

After DavidLabowsky helped me with initial 110 EUR I thought he’s decent, but I cannot believe anyone who read the case could say this:

Still going for 347.11 EUR compensation, casinos are not above the law.

[Eightblack WANTED $446 Outlaw]

It’s awesome that you got the 110 back mate I’ve gotta be honest I’d be very surprised if you get the rest back. I’d contact your countries gambling commission and make a formal complaint as what their doing is illegal if they arnt licenced

[TheVajinator WANTED $9 Outlaw]

Update:

They dropped me this today:

2.2
It is your responsibility to determine the legal status of internet gambling in your jurisdiction and act accordingly. The availability of the Website in any particular jurisdiction does not constitute an offer or invitation by Dumarca to use the services offered by the Website. You must not mask, disguise, anonymise or hide your IP (i.e. by using a VPN) while accessing the Website. Dumarca accepts no liability whatsoever with respect to actions by players where internet gambling is illegal and/or which is in violation of this clause of the Terms and Conditions. Users who are resident in Malaysia, China, Hong Kong or the U.S are not allowed to open an account. We do not permit accounts to be opened by, or used from, Users based in certain jurisdictions (including the U.S). The list of jurisdictions is determined by the legality of online gambling in the relevant countries and may be changed by us from time to time. In addition, certain of our games may only be accessed and played in certain jurisdictions.

So I tried to determine the legal status by asking supports of verajohn prior to even registering, all of them said yes players from Lithuania are eligible to play as well as some of their affiliated review sites had Lithuanian flag with word “accepted” next to it I checked regulations blacklist prior to registering and verajohn wasn’t on it. My IP wasn’t masked or disguised. Pretty much this section of T&C  is their scapegoat plan for this situation in which they’re completely at fault by providing false information to their customers. Also what about false advertising? Why would they advertise they’re accepting players from Lithuania? This entire story from their side makes no sense it seems they stalled this as long as possible to get their story straight and it’s still completely “clownish”!

Now their story changed from being licensed to provide online gambling services in Lithuania to “It’s your fault we are not licensed”. I stay behind my words and yes verajohn is a bunch of low life scammers.

To sum up: 6 supports said they’re licensed/documented, 2 supports said no they’re not. Figure that out, huh.

Going to shape entire story in a beautiful essay and post everywhere I can as well as to send to proper instances to still go deeper into the issue.

This is literally the best example of how casinos think they’re above the law.  Anyone in their sane mind could tell atleast 3 laws these scammers broke.

[TheVajinator WANTED $9 Outlaw]

Probably last update:

Having reviewed the details of the dispute, we have founds as follows:

 

·        Account [email protected] was registered on 19.11.2018 at 01:39:28;

·        On 21st November 2018 you were informed that there were no jurisdictional restrictions in place:

Chat 21/11/2018 16:45

Hey, welcome to Vera&John! You’re speaking with Christian E, how may I help you?

Edgaras Stravinskas: Hello I would like to ask if players from Lithuania are permitted to play on your site?

Christian E: Hello there Edgaras

Christian E: One moment and I will have a look

Christian E: Thank you for holding Edgaras, players from Lithuania are able to play on our site
·        On 17th January 2019 you contacted Customer Support requesting information regarding withdrawal and were advised that a bank transfer will take up to 2-3 business days as MasterCard does not function for withdrawals:

Chat 17/01/2019 14:46

Edgaras Stravinskas: Hi I just want to ask about my MasterCard. Deposits are working fine everything is okay, but it seems there is no way to cash out for MasterCard users

Edgaras Stravinskas: Or am I missing something

Edgaras Stravinskas: I want to keep playing here but the thought of no proper way of withdrawing in case I win scares me lol

Bjorn A: Hi Edgaras,

Unfortunately as mentioned in our T&C

4.13 Withdrawals to credit / debit card are possible to Visa or Visa electron. Unfortunately MasterCard does not currently facilitate this functionality.

Bjorn A: You can find more information regarding your withdrawals from this link https://www.verajohn.co.uk/ about/terms-and-conditions

 

Edgaras Stravinskas: Is that direct bank withdraw thing going to work 100 percent? Im using SEB bank. And is there any fees to withdraw

Edgaras Stravinskas: I mean do I need to pay fees when I withdraw

Bjorn A: Yes the direct bank withdrawal should always work and you will receive the funds in 2/3 business days and

4.16 Dumarca reserves the right to impose a reasonable fee reflecting its direct costs on withdrawals under £50. Further external banking processing fees may apply from time to time which may be outside of our control. See 4.20 of these Terms and Conditions.
·        On 18th January 2019 you contacted the Customer Service representative and requested a withdrawal of EUR 110:

Edgaras Stravinskas: and i want to withdraw 110 euros
·        Your account balance at the time reflected 110.85 EUR:

Transaction ID
Date
Account ID
Trans
Note
Ccy
Delta
Balance
11892119141
18/01/2019 10:53
23036698
WINNING
Reactor
EUR
97.6
110.85
·        On 19th January 2019 you provided Customer Services your bank account details and confirmed that a manual payment would suffice;

·        You however proceeded to wager the balance in your account down to 0 as reflected below:

Transaction ID
Date
Account ID
Trans
Note
Ccy
Delta
Balance
11910454494
19/01/2019 23:42
23920330
WAGER
Scratch Magic Mobile
EUR
-1
0
11910452543
19/01/2019 23:42
23920330
WAGER
Scratch Magic Mobile
EUR
-2
1
11909800020
19/01/2019 22:16
23920330
BONUS_RELEASE
Shop Spin Credits
EUR
3
3
11909795621
19/01/2019 22:15
23036698
WAGER
Ivanhoe
EUR
-0.6
0
11909795032
19/01/2019 22:15
23036698
WINNING
Ivanhoe
EUR
0.48
0.6
11909794681
19/01/2019 22:15
23036698
WAGER
Ivanhoe
EUR
-0.2
0.12
11909794434
19/01/2019 22:15
23036698
WAGER
Ivanhoe
EUR
-0.2
0.32
11909793832
19/01/2019 22:15
23036698
WAGER
Ivanhoe
EUR
-1
0.52
11909793564
19/01/2019 22:15
23036698
WAGER
Ivanhoe
EUR
-1
1.52
11909793334
19/01/2019 22:15
23036698
WAGER
Ivanhoe
EUR
-1
2.52
11909793094
19/01/2019 22:15
23036698
WAGER
Ivanhoe
EUR
-1
3.52
11909792850
19/01/2019 22:15
23036698
WAGER
Ivanhoe
EUR
-1
4.52
11909792613
19/01/2019 22:15
23036698
WAGER
Ivanhoe
EUR
-1
5.52
11909792395
19/01/2019 22:15
23036698
WAGER
Ivanhoe
EUR
-1
6.52
11909792136
19/01/2019 22:15
23036698
WAGER
Ivanhoe
EUR
-1
7.52
11909791890
19/01/2019 22:15
23036698
WAGER
Ivanhoe
EUR
-1
8.52
·        You were provided the 110 EUR withdrawal originally requested, but the balance was wagered away during processing.

·        Your account was blocked on 21.01.2019.

 

Given the above, we are satisfied that, as a result of you having depleted the account balance during processing of the withdrawal, a refund of deposits is not due.

 

Should you have evidence to the contrary, please provide it to us within the next seven days and we will investigate further. In the absence of having received such evidence, the dispute will be closed in favour of the operator.

 

Kind regards,

Estelle

[TheVajinator WANTED $9 Outlaw]

eCOGRA literally confirms in this email that YES they did lie to me about their jurisdiction, but they support casino. So yeah I’m done with this.

And what is this about:

Given the above, we are satisfied that, as a result of you having depleted the account balance during processing of the withdrawal, a refund of deposits is not due.

[Author]

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