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[Do Dorian86 WANTED $1 Outlaw]

Hi,just wondering if someone else have same problem like me,for past 4 weeks Videoslots,cant unblock my account and hold my funds(£3500), but they need to proove my source of income and wealth.

I send already bank statments,company ownership documents,all type of income is ligal and legit and UK based comapny receive income from UK no laundering money or fraud and for last 2 weeks no update.

Live chat support only ask me to have more patien and to wait will be sorted soon.

But all that mess is already 4 weeks.

 

Thanks

[Anonymous WANTED $110 Inactive]

2 thinks you can do

talk to videoslot in here

https://www.casinomeister.com/forums/threads/videoslots-presents-battle-of-slots.69750/page-1605

 

or complain to

https://www.gamblingcommission.gov.uk/public-and-players/guide/page/how-to-complain

 

they do pay most of the time they just send sow checks to everyone same time, now everyone is waiting for weeks

 

[Th TheBingoKingx WANTED $4 Outlaw]

Mr Vegas

Sister brand, also full of bollocks. I really wonder when someone is finally going to step into this shit and get some people sorted here.. its ridiculous

[Xbobmad WANTED $734 Outlaw]

Hope you get it sorted quickly! There was a videoslots rep on here at some point but I’m assuming they’ve run away.

[Do Dorian86 WANTED $1 Outlaw]

Hi,yes sorted on the end but withdraw my funds and close my account due to my attitude when they do this checks over for 4 weeks.

Really bad.

 

Be aware and dont leave funds with them over the night!!

[Xbobmad WANTED $734 Outlaw]

Dorian86 wrote:

Hi,yes sorted on the end but withdraw my funds and close my account due to my attitude when they do this checks over for 4 weeks.

Really bad.

 

Be aware and dont leave funds with them over the night!!

 

At least you got it sorted and can’t give it them back 👊

Mr Vegas is the same group so I’d keep away from them as well after that if I was you 🙂

[Do Dorian86 WANTED $1 Outlaw]

Yes will avoid all this at the moment for last 2 weeks try ROLLBIT with VPN and looks Perfect just need 10min to deposite crypto and transfer to USD or EUR but games and all payout are perfect.

Still have bonus buy,fast spins and all future on gambling side.

 

 

[Anonymous WANTED $110 Inactive]

Dorian86 wrote:

Yes will avoid all this at the moment for last 2 weeks try ROLLBIT with VPN and looks Perfect just need 10min to deposite crypto and transfer to USD or EUR but games and all payout are perfect.

Still have bonus buy,fast spins and all future on gambling side.

 

 

don’t be surprised when brown envelope will come in the post asking you to pay tax for a crypto exchange you did 😂

[ta taysh075 WANTED $2 Outlaw]

Same happening to me right now.  It took 3 weeks to get SOW documents verified (and I’m not even a UK customer but from New Zealand).  I asked for my account to be closed and my funds withdrawn before this was completed as expected it to take even longer based on the info. from various forums.  Now it’s verified but they still haven’t processed my withdrawal – and it’s been over 3 days since I was fully verified.

I notice they did not tell me that I couldn’t withdraw – but were happy for me to deposit and play (leading to withdrawal being held ransom).  I find this disgusting.

All up three main things were really wrong from my point of view:

1) Time document verification takes – this is already excessively intrusive – the information they want is overboard in my opinion and the regulators should never expect the level of information gathered that is requested.

2) Communication was appalling – same message “please be patient”, “we can’t give indication on when this might be processed”.  Support can do nothing and again VS doesn’t seem to care about customers waiting weeks for this to be done.

3) delays in withdrawal that at any other time can be done within minutes or 24 hours at most – all of a sudden “can take a few days” according to support.  I’ve had manual withdrawals before due to being over 5000 euros and they never took more than a day so this is rubbish.

I have closed my account after playing here since 2017.  I don’t know why Bandit still promotes these people as they are simply ghastly now and it’s not just to UK players anymore.  Customer care and service is clearly an issue and their systems are terrible.  I would never recommend this site anymore unless the player was very very small fry (small deposits never getting over a threshold), and had extremely uncomplicated financial dealings (i.e., one job, one bank account) and even then I would warn them about delayed withdrawals.

Oh I also had withdrawals go missing for weeks during 2021 due to their payment processor worldpay (apparently).  VS were slow on that one too with it usually taking at least 4 weeks to find my money.  This happened three times last year.

No offense Bandit, but I really hope VS and Mr Vegas lose so many customers that they find alternative licensing bodies or go out of business.  They certainly don’t deserve my money anymore.  They used to be great – sigh.

[Jazzee WANTED $14 Outlaw]

This source of wealth move is utter bullshit. Lets say somebody is on low income, part time job, unemployed or whatever. This person deposits 100 quid a month and gets lucky, winning 50 grand. Then kicks in the source of wealth. So this person shows they are on low income or even unemployed. Are they going to keep the 50k?, surely they cannot and the most they should be able to do is pay up and close the account. It is like buying a lottery ticket and winning millions only be told, sorry you don’t earn enough to be buying lottery so we are keeping it, Or even if a person gets a grand for xmas and puts it in the casino and wins big. I am guessing what the casino would do is pay the deposit back and keep the winnings which is no different to theft

 

Another scenario, lets say this same person spends over 10k in a year on a casino, 10k down, then says to the casino, I have been on low income or unemployed the whole time, can you pay back my deposits

I am not familiar with the gambling law in the UK but here in Canada it is a lot tamer. Though Simple casino tried this shit with me, I told them to stop trying to push the UK gamling laws onto Canada as they do not exist here. Nothing more was said and I closed my account. Fuck that shit

[Xbobmad WANTED $734 Outlaw]

I’m very confused about someone from New Zealand playing with euros 😐

[ta taysh075 WANTED $2 Outlaw]

They didn’t have NZ dollars when I signed up in 2017, so I signed up with Euros as my preferred currency.

 

[Seyahkram1977 WANTED $706 Outlaw]

Jazzee wrote:

This source of wealth move is utter bullshit. Lets say somebody is on low income, part time job, unemployed or whatever. This person deposits 100 quid a month and gets lucky, winning 50 grand. Then kicks in the source of wealth. So this person shows they are on low income or even unemployed. Are they going to keep the 50k?, surely they cannot and the most they should be able to do is pay up and close the account. It is like buying a lottery ticket and winning millions only be told, sorry you don’t earn enough to be buying lottery so we are keeping it, Or even if a person gets a grand for xmas and puts it in the casino and wins big. I am guessing what the casino would do is pay the deposit back and keep the winnings which is no different to theft

 

Another scenario, lets say this same person spends over 10k in a year on a casino, 10k down, then says to the casino, I have been on low income or unemployed the whole time, can you pay back my deposits

I am not familiar with the gambling law in the UK but here in Canada it is a lot tamer. Though Simple casino tried this shit with me, I told them to stop trying to push the UK gamling laws onto Canada as they do not exist here. Nothing more was said and I closed my account. Fuck that shit

I’m pretty sure in the uk ( and I’ll be honest this is just what I think I remember the guidelines saying ) …. But in the uk you can’t stop the withdrawals happening because of source of wealth or anything to that level ( suspected criminal activity a side ) yeah they can delay but they can’t stop a withdrawal because of their checks…

im pretty sure that’s the gcuk stance …you’ll notice in here loads of people waiting for funds but in the end they are paid…..

Is that right @xbob ???? Or have just made all that up ?

[Smokingbeagle WANTED $59 Outlaw]

Just another delay tactic that casinos have . Just imagine that out of every 1000 people they ask to barony or put account on hold

how many just  reverse the withdrawal carry Gambling and lose out of sheer fustration

Stick to your guns and stay strong for the withdrawal

[Xbobmad WANTED $734 Outlaw]

Seyahkram1977 wrote:

Is that right @xbob ???? Or have just made all that up ?

I’m pretty sure they can’t turn round and say oh we think you can’t afford this so we are keeping your winnings. The SOW thing is bullshit though because I’m pretty sure video slots don’t let you set the withdrawal going (so you can still spend) whereas some casinos will hold the withdrawl but not allow you to bin the balance.

Hoops to jump through but don’t give them the money back 👊

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