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[PaulPJJohns WANTED $1 Outlaw]

Good morning all,

Yesterday evening I deposited £100 to give who wants to be a millionaire a blast, it took me about £80 to get a bonus which was an 89% chance which I lost, it did the normal process and showed me the correct answer and returned to the main game, I then got another bonus which I have included a picture of above, I clicked to gamble (Because who wouldn’t at 83% on the first gamble?) the game then froze, a message popped up quickly saying unknown error and then just sat there playing the music, as you can see in the image it added the play button back to the bottom right hand corner of the screen but it could not be used, I closed the game and reloaded and the bonus was gone, I had lost a bonus already and it went smoothly so logically it was not my internet setting or it would have happened the first time.

i did log this with Video Slots who I spoke with for about an hour clearing multiple sections of my internet setting,  and using different browsers but nothing worked, they have now said there is nothing they can do which naturally annoyed me because I did not get a bonus in the end.

So the purpose of this post is to 1, raise awareness just in case this happens to anyone else and 2, ask if anyone has experienced anything like this before and if you overcome it how did you manage it?

I do want to go back and get a bonus because I have seen some mental wins but I really am a little disheartened at present.

Thank you.

Paul

[-Dist WANTED $23 Outlaw]

Game crashing and bonus disappearing is nothing new as far as bonus buys etc go. I know this specific game doesn’t have bonus buy but it’s by BTG. .. You know the likely result is that your gamble lost which is why the bonus disappeared. I’ve had three bonuses on this game and all lost on 80% first answer so yeah.. Gave up on this game. Maybe you should too.

I’ve only had one bonus ever disappear and I didn’t complain about it since it was just a £10 purchase and I know how stubborn casinos are.. Buffalo Megaways it was. Bought bonus, got disconnected, reconnected and money gone + no bonus.

[Jayjay230 WANTED $32 Outlaw]

It’s that horrible saying malfunction voids all pays prime example right there had it happen on more than 1 occasion usually tho the casino would offer like £10 bonus or free spins as compensation

[PaulPJJohns WANTED $1 Outlaw]

Funny enough I just heard back from their “tech team” who basically said exactly what you said there, however I was not offered anything as compensation, guess I will just try again, next time I get a bonus (if i am bloody lucky enough) I will record the damn thing and throw that at them.

[Youteasingbastard WANTED $3 Outlaw]

I know videoslots are having issues right now. It’s just bumped me out reactoons, didn’t think nothing of it, then went into jammin jars was on a tease with a 5x jar and a 3x jar waiting for the cascade and it bumped me out of that too.  Tried getting back in but the message says could not connect to db. Last 10 minutes or so. Connected maybe?

[Dion WANTED $9 Outlaw]

Had this happen to me on extra chilli but videoslots gave me £35 what the bonus would have paid (as they told me).

[neilp1982 WANTED $10 Outlaw]

£80 to bonus on 20p stake? That’s insane

[PaulPJJohns WANTED $1 Outlaw]

I know Neil, it was a joke how long it took!

Videoslots really have not been very helpful with this whole issue, I have spoken with them since their reply but it does not show on their end that I had triggered the bonus which from the screenshot you can clearly see I did, I was shocked by their lack of care around this.

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