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28th April 2019 at 3:46 pm #63090
Sigh. Just…. ok.
CS staff that you speak to are people. They have a job to do. If someone is punching you in the face then sure, call them out. But if they are simply doing their job your attitude isnt helping them. Lets look at the day by day of a CS agent.
1 – they take live chats. They are able to take up to 8 at a time. Thats a lot of live chats. Go to Skype/Facebook now and try and talk to 8 people at once. Stressful huh?
2 – They have canned responses. See above. You need them with 8 chats at once.
3 – Most of what you ask of them they cant give you. You think that all CS agents are able to legally see your info? No. Thats senior level DPA stuff. They cant give you some of your bet info, they cant help you with every request.
4 – THEY HAVE NO ACCESS TO PAYMENTS. They cannot legally do this. They can simply forward it to a financial team. Thats it.
5 – They are paid a commission if you take a bonus from them. On certain occasions.
6 – The finance team that processes withdrawals, they have a job that you dont know about. The AML policies, bonus abuse, IP checks, fraud checks, all of it takes up to 30mins to check the amount can be paid. Now times that by however many people request withdrawals at one time. Thats why Videoslots takes anything from 30 seconds to 2 hours to pay out. This has nothing to do with pending policies, thats so youll cancel it. They can accept a withdrawal then cancel it after and return it to the balance no problem.
7 – Imagine your a chef and your company gives you produce. Your cooking. You serve it medium rare. It goes out medium rare. By the time the customer eats it as the plate is hot, its gone more medium. The customer complains by swearing at you. Fair? Not fair?
8 – You are a head chef at what kind of restaurant? Harvester? As to get to that level in a proper place you will have learnt to deal with stress and long hours. You wont vent at CS staff as you,ll have a level of respect. (this was a dig, ill apologise now, but the veracity of the OP is moronic/tilty for me. Thats the politest term i can use)
9 – There is talk on CS being corrupt. How? They are stealing your details? I dont follow this. Gaming CS are pissed off with being called corrupt maybe 24/7 while just doing their job? Id feel the same way if you came yelling at me on live chat for… i dont know what. Im guessing delayed withdrawals? Not the CS fault. Either yours for no verification, casinos for slow verification, or just bad luck.
10 – Its “holier than thou”. Just FYI.
11 – MOST IMPORTANT. Casinos do not always pay out slow on purpose. Some are simply busy. This isnt an automatic transaction. You need to approve each payment out for AML purposes. IF 100 payments come at once for 5 people, and it takes 12 minutes per one. Thats 5 per hour each. Imagine that on a sporting weekend on Bet365. How many cashouts/issues? Its not possible to have 100 staff working at once time as the company will go broke. Tesco has queues at busy times, so does casinos.
28th April 2019 at 4:26 pm #63101Seriously Eejit, why are you bothering. This is a guy who spend his whole time screaming that casino’s are rigged, that the whole business is immoral and causes hundreds of deaths and that CS staff are scum who deserve to be abused.
And where does he spend his entire time. Watching gambling videos, posting on a gambling site and placing bets.
So if the business is contributing to suicides and someone is funding the business by placing bets, then they take part of the blame, so they should get off their frigging high horse – seems a pretty simple equation to me,
28th April 2019 at 4:48 pm #63104“nature of the beast”
and I adore the way CS are painted in the perfect light. if only it were true.
28th April 2019 at 5:04 pm #63110You are so patient eejit. I have a theory that if you let a just basics these run for long enough you’ll witness him go through the 5 stages of grief. It’s quite comedy watching them occur and sure beats trying to educate him heh.
He starts in denial about reality moving onto his favourite stage, anger.. He can stay here for days or minutes depending on his mood before trying to bargain for any middle ground at all, then gets sad that no one listens to him and if the thread lasts long enough he reaches acceptance, not that he’s wrong, but that he can’t get the ‘truth’ through to all of us haha..
Anyway.. That is my contribution to another basics classic thread.
28th April 2019 at 5:07 pm #6311128th April 2019 at 7:05 pm #63131The fact is problem gamblers / someone tilting use CS as the face of the gambling industry. It makes them feel better about losing all their money. They are not paid to sit there for you to have a little cry / moan to, grow up.
Imagine you putting all your wages in a FOBT then turning around and talking to the staff behind the counter like shit? I would hope you’d have more respect as a person than that, but maybe not.
Take some responsibility for yourself. The world owes you nothing.
Moonhook
128th April 2019 at 7:12 pm #6313528th April 2019 at 7:15 pm #63136The fact is problem gamblers / someone tilting use CS as the face of the gambling industry. It makes them feel better about losing all their money. They are not paid to sit there for you to have a little cry / moan to, grow up.
Imagine you putting all your wages in a FOBT then turning around and talking to the staff behind the counter like shit? I would hope you’d have more respect as a person than that, but maybe not.
Take some responsibility for yourself. The world owes you nothing.
Moonhook
It’s a great fact but it doesn’t cover all the bases. For example, some people don’t blame CS for their gambling losses. I’m sure a bit of beration might work on some problem gamblers but generally don’t think it’s a great way forward and shouldn’t be thought of as one. Cause when it fails, what next…. well after mental beration is physical…. and well.. you know.
29th April 2019 at 12:55 am #63211@eejit101 – What about the Milgram experiment (or Nazis)? Saying people are just following the rules, can’t do this, can’t do that, are just poor folk like us who need a break, leads to us delegating responsibility to the herd and taking no responsibility for our own actions
This Just Basics dude is volatile and doesn’t communicate well (less hate more love brother). He is right though about reaping what you sow
Casinos spread misery and extract wealth from the poorest and most vulnerable in society. These are proven facts. The bookies and casinos have very high staff turnover because staff see the realities and quit. If you choose to work for a company that purposefully spreads misery and destitution in the guise of “responsible gambling”, you can reap what you sow. In virtually all cases this is misery heaped upon anger and frustration
29th April 2019 at 1:43 am #63213Gunner – you are describing capitalism.
Eat too much mcdonalds, Cadbury etc etc you’ll get very fat and die early.
Smoke at all? You’ll probably die from it.
Drink too much? You’ll die from it.
Drink too many sugary drinks? You’ll likely die from it.
Cross the road without looking?
Drink too much water?
Etc
Etc
Etc
People need to own their crap. There has never been a better time to be a problem gambler. If gamstop had existed when I was one I’d be much richer than I am today. One or ten really bad loss/es and I’d have banned myself but nope, people don’t like taking responsibility for it.
Anything can be bad for you if you do it too much and most of the things that can be bad for you without moderation are sold to you by a company. It’s all evil or none of it is. Either way IF YOU HAVE A PROBLEM WITH GAMBLING THEN BAN YOURSELF FOR AS LONG AS POSSIBLE. Own your mistakes and make your life better.
If you can put £20 on a week (£1000 a year, £10000 a decade, if you’re 20 now around 50k over your lifetime) and be fine with it, consider it entertainment and have a laugh, even occasionally win then good for you.
I couldn’t so I stopped. Simple.
29th April 2019 at 1:51 am #63214Oh and no I disagree in the strongest possible terms that a customer service agent deserves to be given shit because someone can’t handle theirs. It’s laughable, you go into currys and buy a fridge, take it home with you and set fire to it and in the manual it states you need to register to get the 2 year guarantee but hey you don’t read manuals why would you? 1 year and 6 months later it breaks and you call up to be told your mistake, are you going to shout at a min wage slave because you’re sad about your choices?
If at any point you feel like shouting at some poor human being trying to get by in life when you are gambling then you are the problem and you have the problem and.. Ban yourself for as long as you can. Make yourself better.
29th April 2019 at 3:17 am #63215@Liberty – Not sure what planet you’re on mate but that comment was not directed at me. You didn’t say anything remotely related to what I said
I didn’t advocate shouting at CS reps. I just have no sympathy because they have a choice about where they work
I talked about the Milgram experiment and Nazis, neither of which are problem gambling or capitalism
I’m happy for people to disagree with me or debate but don’t put words in my mouth and don’t argue at me like I’m a manifestation of a political ideal you don’t like. Debate me on the things I actually say and the evidence I produce.
29th April 2019 at 5:00 am #63217The bookies and casinos have very high staff turnover because staff see the realities and quit. If you choose to work for a company that purposefully spreads misery and destitution in the guise of “responsible gambling”, you can reap what you sow. In virtually all cases this is misery heaped upon anger and frustrationI’m not sure that’s all true Gunner, I think you will find that the high staff turnover is more a result of the miserable conditions these guys have to work in, sat behind glass booths taking abuse and threats of violence from punters who think it’s their fault that No 8 didn’t come in on the roulette machine, or that their horse fell at the last fence while in the lead.
If there is one thing I have learned from too many years visiting bookies it is that they attract far more low life violent scumbags than your average Marks and Spencers store 🙂 Unfortunately the chats they get with the nice guys you get in their don’t balance out your 3rd threat of a punch in the mouth that day.
129th April 2019 at 12:19 pm #63279Proppa wankers some of you. I just said fuck it il politely agree to dissagree. And 3 of you pricks just bait me again.
Im done here. BYE
29th April 2019 at 12:25 pm #63280Proppa wankers some of you. I just said fuck it il politely agree to dissagree. And 3 of you pricks just bait me again.
Im done here. BYE
No reason to leave mate. Come on there’s plenty of people who are never going to agree. Doesn’t mean you have to leave altogether. What did you say once ” i love this forum “. ?
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