Winner casino disaster!

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  • #32864
    st3ve89 WANTED $1
    Outlaw

    So I got offered a 100% deposit bonus through Winner casino. I thought…why not and chucked in £20.00 for a £20.00 match. To my delight this went incredibly well. After taking a £2300 bonus on American dad, I thought this was the best 20 quid I’d ever spent! But….No, after wagering for around 3 hours, floating between £1800 and £2100 I decided I must be able to now withdraw!

    I tried to withdraw the full amount which it just said insuffient funds so I proceeded to play for wagering.

    Before I tell you the punch line, I usually use bet365 for gaming and sports betting and when I’ve had a bonus and tried to withdraw it tells me my bonus will be void if I choose to accept the withdrawal. Yep, I think I’ve guessed it. I tried to withdraw £20.00 from my winner account hoping it would tell me some wagering requirement or something and it took my original £20.00…leaving my balance at £0.00. After my prolapse I gave them a call in which they told me all withdrawals avoid the bonus. Which it does say somewhere in the 40,000 word essay in the t’s & c’s.

     

    Bottom line I was knob head and shouldn’t have done it. But, surely they should have let me know my bonus along with any winnings would be void before accepting my withdrawal??

     

    #Stayaway #winner#daylightrobberry

     

    P.s love the videos Steve, keep them coming!

    #32903
    The Bandit WANTED $5,395
    El Bandito

    Was there wagering left that you could have carried on playing for the possibility of a withdrawal? It sucks that they just void it and that is is, you would think they have the power to return the account to the state it was in prior to the withdrawal request and let you carry on – obviously it’s unfortunately the same with everywhere…. they do not want to pay out do they!

    #32906
    EnglishGuy WANTED $99
    Outlaw

    This is whats called a dodgy casino.. probably unregulated. (not that the UKGC are good for anything). Tons of things need sorting in this industry, dodgy casinos, usually newish ones, will do all sorts of things to avoid paying out.. especially when bonuses are involved.

    It would be better if the UKGC just said, the only bonuses you can receive, are free spins, with no wagering requirements.

    #32910
    The Bandit WANTED $5,395
    El Bandito

    We should bloody crowd fund our own casino lol Right all the wrongs, i bet what we would want to offer and do wouldn’t be viable, probably be a bit of an eye opener!

    #32914
    EnglishGuy WANTED $99
    Outlaw

    Actually, i stand corrected.. winner casino ARE regulated.. (which shows how much of a lame duck the UKGC are to allow this shit to go on)

    #32917
    Biohazard WANTED $675
    Outlaw

    Voiding all bonus funds upon withdrawal is pretty common. What’s not so common is having no warning upon attempting to withdraw, it should normally inform you that if you proceed all bonus funds will be voided. Bit dirty that they wouldn’t.

    Really unlucky bud. I certainly wouldn’t go as far as saying Winner are dodgy or corrupt as a result of this directly, however CasinoMeister do have them in their rogue list due to their other payout T&Cs. Best to avoid!

    #32983
    nickuk911 WANTED $18
    Blocked

    Seems like someone had the same experience as you if you read over at the pogg

     

    https://thepogg.com/casino-review/winner/

     

    Hence why they are not recomended.

    Complete bollocks though, personally i would be very pissed off if that happened to me and would be contacting The Gambling Commission, E cogra, The Pogg Themselves and Casinomeister encase someone can help. Just letting them get away with it to me is not on.

    #33163
    Redcorvette WANTED $19
    Spectator

    nickuk911 wrote:

    Seems like someone had the same experience as you if you read over at the pogg

     

    Winner

    <iframe class=”wp-embedded-content” style=”position: absolute; clip: rect(1px, 1px, 1px, 1px);” title=”“Winner” — The Pogg” src=”https://thepogg.com/casino-review/winner/embed/#?secret=1v1yHV7jAd&#8221; width=”600″ height=”338″ frameborder=”0″ marginwidth=”0″ marginheight=”0″ scrolling=”no” sandbox=”allow-scripts” data-secret=”1v1yHV7jAd”></iframe>

     

    Hence why they are not recomended.

    Complete bollocks though, personally i would be very pissed off if that happened to me and would be contacting The Gambling Commission, E cogra, The Pogg Themselves and Casinomeister encase someone can help. Just letting them get away with it to me is not on.

    Contacting the gambling commission and complaining that you breached the terms and conditions and therefore aren’t getting paid isn’t likely to generate much of a response 🙂

    #33180
    eejit101 WANTED $312
    Outlaw

    The Bandit wrote:

    Was there wagering left that you could have carried on playing for the possibility of a withdrawal? It sucks that they just void it and that is is, you would think they have the power to return the account to the state it was in prior to the withdrawal request and let you carry on – obviously it’s unfortunately the same with everywhere…. they do not want to pay out do they!

    20 grand and it’s yours.

    #33741
    st3ve89 WANTED $1
    Outlaw

    Nope! Balance straight down to £0.00. I was on the phone with them for about 20 minutes in which they were just repeating themselves “withdrawals cancel bonuses, it’s in our terms and conditions of the bouns.” I bet they were laughing their tits off. I’ve now deleted my account. Let’s use it as a lesson people need to be careful when it comes to bonuses. End of the day no gambling site wants to give away money!! Expensive mistake but hopefully I’ve made the mistake so someone else wont.

Viewing 10 posts - 1 through 10 (of 10 total)