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[degengamblr WANTED $2 Outlaw]

Hey what do you guys think about this and what should i do:

 

Backstory:

In the beginning of April i deposited a small amount to my Justspin account with my Visa card. I ran it up to 120 000 NOK but ended it with cashing out 50 000 NOK to my bank account, no problem money was on my account next day.

Mid April i did it again: Every time i won around 10 000 NOK on slot or roulette i put on between 5000 and 9900 NOK on withdrawal. When i lost i removed a few withdrawals pending inbetween my wins and losses. I ran it up to 69 000 NOK, removed around 20 000 NOK and the remaining 49 000 NOK got accepted withdrawn (i could not take it back to my account).

In the meantime of me waiting for the 49K to come to my bank account i played around with the remaining 20 000 NOK on my justspin account. I ran it up to around 90 000 NOK mainly on roulette doing the same thing (put on 9900 nok pending cashouts). I ended up canceling all that 90 000 NOK and lost it, bad decision put still in big profit waiting for the 49K NOK i cashed out from my just spin account.

 

The waiting game for my money begins:

While i was waiting for my cashout to arrive in the following day i make a few small deposits to try my luck again with no success.

I thought maybe something was wrong with the 49k i was waiting for so i started the first support chat ending with this on 23.april:

“(11:15:56 AM) Naomichi: The funds will be in your account for 0-5 days:)”
With that being done with i was feeling good and deposited a little and started playing on the site again, lost but that was fine.

 

Support chat back and forth starts:

 

By the 27th of april i asked again if something was wrong i got this msg:

(01:14:35 PM) Sonja: if you can’t see the money we need bank statement from you from 21.4 until today, showing all the transactions, after that the payment team can have a look at the missing funds.
I sent that and waited longer.

28th of april i got this msg:

“Vi kontakter deg fra Justspin kundesupport! Uttaket ditt ble kansellert da du prøvde å betale ut på sparekontoen din, fordi kredittoverføringen forbyr dette.
I asked  Withdrawal. So last update i got was: My withdrawal has been canceled due to trying to take it out to my savings account, because the credit transfer forbid that. So my question is what we do from here?

And got this:

“We are contacting you from Justspin customer support!

The withdrawal was sent to you yesterday, the money should arrive in your bank account 0 -5 working days from now.”
Between 28th and 4th of may it was back and forth with the same questions before this:

“Can you please send a PDF file of the bank statement?

If you come up with any other questions, don´t hesitate to contact us. We are happy to help!”
That i did and today Justspin came back to me with this answer:

 

“Hi again Christablet,

Our Payments Department has informed me that they have completed the verification of the document right now, but the withdrawal could not be processed since you had played the funds after the transaction was reversed.

Let me know if I can assist you further regarding this case.

Best Regards,

 

 

What do i do from here:

 

I would defenitly noticed if there all of the sudden 49 000 nok was back onto my justspin account

In this period:

Total 383374.74 Withdrawal

Total 333.975.58 Reversed withdrawal

Missing   49 399.16 NOK

I know i am 100% in the right here.

 

I sent him a msg again trying to explain everything again and he said he will forward the msg but i got a bad feeling they will not do anything about this, and i have screenshots.

[Malkychamp WANTED $486 Outlaw]

Sounds like you reversed it and lost it with the rest but best of luck

[degengamblr WANTED $2 Outlaw]

Malkychamp wrote:

Sounds like you reversed it and lost it with the rest but best of luck

No the withdrawal went through and never came back. I even have screenshots of the withdrawals and reversed withdrawls. But thanks for the luck anyways

[Malkychamp WANTED $486 Outlaw]

If your casino account banking history shows the withdrawal you should have no worrys

[degengamblr WANTED $2 Outlaw]

It does, but i dont think they have looked into it properly. I sent them a similar message like this post with screenshots and everthing calculated today. Hopefully they will look more into it, thats the thing im worried about, that they will assume the same thing as you that i played it away.

[Sl SlotsCrack WANTED $62 Outlaw]

So you withdrawled money, reversed it, played it to extinct, and claim that you have’nt reversed the money and did’nt play the funds that where left into your account? I’m 99999.9999999% sure that they have a backlog of any activity, and this is pretty much a useless case.

 

 

[whoswho WANTED $116 Outlaw]

[degengamblr WANTED $2 Outlaw]

Lol no.

Let me put it up more simple:

1.Deposit 13k

2.Won 69k

3.Cashout 49k

4,20K left i played on roulette

5. 49K not in my bank account or casino account,

 

[Mitchdagitxh WANTED $6 Outlaw]

They will figure it out. Just be patient. In the meantime i suggest playing at a diff casino. They do have all the back logs so they will see what exactly happened. On pokerstars a few years back the same thing happened to me. They said I reversed it and played it when  I didnt. I asked them to look into it and to send me the logs. Alla sudden the 5k was in my bank account the following week.  Itll come. Plus I havent heard anythifn bad about this casino tour playing at.

[degengamblr WANTED $2 Outlaw]

Yes i think/hope they took it a little more serious when i sent them all the screenshots and everything calculated showing them exactly what was missing yesterday. Just felt like i have been talking to a brick wall for the last week with the same questions over and over.

My guess is they just assumed i reversed it all and that i now want it back anyway which is not the case here. I played those 20k leftovers in roulette in two small sessions and at no point during this was there 49k more on my account, and even my transaction and game history shows that.

Good to hear you got your money back, hope they look into my case too. And no im not playing any casino in general until this is fixed

[degengamblr WANTED $2 Outlaw]

Got a new answer again (good news i think):

 

“Our Payments Department has informed me that the transaction bounced back from your bank.

We have processed the payment again and you should receive further details soon from our Customer Support regarding it. “

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