Well when I submitted my first post, I didn’t think this would be the countdown video!
It needs to be BTG who resolve this. Irrelevant of the 1000 words they will bombard you with providing reasoning, with the favourite looking like they will try to claim you didn’t achieve a retrigger (lol), it was simply a quite spectacular fail, which more than justifies player compensation.
“an act of counting numerals in reverse order to zero”