I would have been satisfied with an apology and the reason why it got cancelled.
I thought bandit was a bit too aggressive and bolshy in his announcement that people were looking forward to. It was a big event. And we all celebrated together watching the vid.
And the finger got pointed at the multiple entrants. It’s your prize draw, you set the entry level and how to enter.
There wasn’t even a warning to say multiple entries will be found and banned for all future draws. A box to tick before entering would suffice.
It’s like opening the doors to old Trafford on matchday for free then cancelling the game cos too many fans turned up. If they were to do that they’d put extra security in place.
Basically your lack of planning caused the multiple entries and you’ve blamed your audience. I have no doubt you won’t accept any blame for it.
Btcal