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Evening all having read though this post today I thought it may be worth just adding a little extra detail into how the internet speeds work, as it would appear a lot of people think it is the providers fault they get slow speeds.
In the bandits case here there is no big green cabinet near by which has a fibre link back to the exchange so his data has to travel the full length from house to exchange on a pair of copper wires and the greater that distance is the slower it becomes. Every provider apart from Virgin use the same pair of wires to transfer the data to the exchange. Anything over 4KM of cable between the house and the exchange is going to be less than 5Mbps
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If you have FTTC what most people think as fibre broadband, then the loss only starts from the big green cabinet to the house so if the box is outside your house you will much faster speed then a person 500m down the road.
Anyone close by the bandit that has fibre will be via the new FTTP which is where they bring a fibre connection all the way to the house, and by the sound of where bandit lives this is done overhead from a pole but if the pole nearest to the house is not set up for FTTP then when you order it the computer says NO where as if a human looked at it they would see that there is a pole close enough for this to be done, but its getting a human involved at the point of ordering which is the hardest part.
What to do next contact BT again armed with the following details and try and speak to someone in planing and not sales, unless you go down the route of BT Business, (there sales team have more options) you will need the whats know as the DP (distribution point) number, this is the number on the pole normally white disks of the pole that has got Fibre on it they should then be able to plan a new route that has fibre and upgrade you. Should only take a few weeks
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