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[Ch Chris10398 WANTED $1 Outlaw]

Ouch , sorry to hear about your experience .

 

we will see, I will keep you posted, the folks over at casinomeister recommend I raise a PAB which I am doing now

[Ch Chris10398 WANTED $1 Outlaw]

Hi all,

 

so so after submitting video evidence to redbet and pictures (while being on the phone to the CS agent they couldn’t find an issue internally and approached the operator and the operators response was “it appears and seems like the player was playing on freeplay mode”

 

redbet then forwarded this this response to me and said the case is now closed from their side.

So after submitting videos of my balance changing whilst logging in and out of the game and also starting from a low balance and working my way up AND also confirming with their agent that there is no freeplay mode on dognuts at redbet whilst looking around and not finding a freeplay option myself they refuse to budge as the operator said I “seemed “ like I was playing on freeplay mode , I assume redbet didn’t bother to tell the operator that they don’t have a freeplay mode… any advice please?

 

[Ch Chris10398 WANTED $1 Outlaw]

idontknowwhoiam2k16 wrote:

Biohazard: After it happened I had been reading up on things and banks always use the investigating negligence part to get out of refunding people immediately.  Its alot of money, they should have spotted it and should have been flagged. Thanks for the advice pal.

 

Hacko1: Appreciate the kind words there bud. I’m trying to hang in there but its so easy to chase the dragon to avoid the waiting time as I have stuff I need to invest that money in. I know how long banks can take and I especially know how long paypal take.

 

Haz40: Appreciate your reply, I tend not to call them as its online fraud, they always refer you to log your report on the action fraud website which I have done to obtain a CRN. Then when my bank emailed me the form to sign to start the investigation the CRN was provided on there.  Thanks for the concern though

Hi mate, who do you bank with?

 

if there is a fraudulent payment then you need to walk into a local branch and state the issue and then ask for resolution forms , the bank will then give these forms and you can fill them out and send it via recorded delivery to the head office .

athough it’s PayPal’s investigation your bank will also apply pressure on them while doing their own investigation and also in some cases where fraud is apparent the bank will refund your money and chase PayPal themselves as they have access to high quality lawyers / investigators / AML staff.

 

also as someone else correctly mention, the police should be a priority in terms of a call

[Ch Chris10398 WANTED $1 Outlaw]

Hey guys thanks for the reply.

i tried to upload photos from my iPhone but it’s not letting me saying I need to make sure it’s in a proper format or the right size? Yeah the balance was £7.29 or something which is constantly there even if I wager on other games. When I tried to log onto other games it states my balance as £7.29 so it’s completely disregarded my winnings on dognuts for some reason . The final balance was around £3,140 so it’s quite significant and again I have videos and photos luckily but still it’s concerning that data hasn’t been tracked.

 

i only have one account so don’t know how it could be running on someone else’s wallet

 

ill keep you updated as casinomeister are providing support and it has happened to others before  apparently.

 

rhe saga continues …

[Ch Chris10398 WANTED $1 Outlaw]

SAlso the above video link is when I. On the phone to the customer service agent, I cropped it to reduce the size but have the full video although it takes ages to upload

[Ch Chris10398 WANTED $1 Outlaw]

Sorry bio, got tied up last night (not literally) ,

here’s the video and the pictures I’ll send from my phone as they were screenshots so will be in a separate post.

i don’t see a video upload link so I’ve created it in onedrive as I had to do for redbet, the link is below

 

https://www.dropbox.com/s/f9bfa4ihvm138pq/Video%2008-01-2019%2C%2020%2033%2030.mov?dl=0

[Ch Chris10398 WANTED $1 Outlaw]

Hi biohazard, thanks for the reply buddy.

 

yea sure I will upload them here , would I need bandits permission to upload a video?

I haven’t taken a redbet bonus in months and this definitely wasn’t a bonus as I just played with the £7.29 in my account, also it wasn’t free play as redbet don’t offer freeplay on dognuts, like I said earlier when I was video recording the call with the agent whilst playing he confirmed this on video . It is strange and so far I’ve just had an email asking me to confirm my balances, what device and iOS version I’m using, if I cleared my cashe and removed and also what WiFi/xG im using . I’ll check forum rules about videos and upload them today for you but I got like 30 mins of footage to go through lol

[Ch Chris10398 WANTED $1 Outlaw]

Sorry the “dog” part was a typo, I’m not cool enough to use that lingo !

[Ch Chris10398 WANTED $1 Outlaw]

@Thanks for all the replies ! Yeah dog it’s actually paid xD, to be honest donuts is a great game to play on a low stake if you fancy a challenge on playing with £20 and trying to get a balance that will allow you to play with higher stakes, if I have any bonus funds like videoslots prize money or weekend booster that is usually around £10 or £20 then I often hit donuts up and it does me quite well.

 

@thunderball6: my account history (gaming activity) only shows up to the 5th January (last time I played before yesterday). When I logged out and logged back was the same so it’s strange.

@jayjay230: thanks I will do that now

@green2711: no I don’t normally run it down to 0 as I like to start on low stakes when starting a session so I often leave around £10 in there but last session I was on bonus buys on chilli (forgive my sins!) hence the strange amount the balance showing on my account is the same as I finished in last session (5th January) and what I started on yesterdsy). I just went straight into dohnuts with £7.29 and played low stakes and built it up to a good amount then was lucky enough to hit big on a higher stake, I understand what you say about the glitching but I can’t believe the activity is not there as I have a video of me spinning on dognuts while speaking to their rep on my phone ( recording from iPad and playing and talking to rep on my phone) so everything is there in plains sight apart from my bloody money that I won xD)

 

will keep you guys guys updated…

 

so so far I have sent in 3 videos and 12 screenshots and talked to their customer service team but had no emails back yet even though I asked for them to confirm RECIEPT so I had a paper trail xD

 

 

 

 

 

 

 

 

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