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28th April 2019 at 9:29 pm in reply to: Caring casinos, do they really exist and how do they care ? #63162
lol Argyl we both kind of wrote the same thing in a different way at the same time.
28th April 2019 at 9:27 pm in reply to: Caring casinos, do they really exist and how do they care ? #63161The point is why should there be a debate?
Most people here gamble. True. Most people here gamble alot and are interested in it. Quite a few are problem gamblers. Casinos cant prove you are a problem gambler. There isnt a fucking sign that flashes when someone signs up. And if you gamble, you can always find somewhere even with gamban, gamcare, gamstop, mygrangivesafuck or whatever the others are called.
The overarching truth of this is, you think casinos should care as they are facilitating gambling. You also think society should care as its ruining a very small % of human lives.
The counter arguament is casinos exist for entertainment. And profit. You can bankrupt yourself watching every movie int he cinema in 3D glory over and over, there is no Cinecare for that. Gambling has a bad rep as it involves risk. All things with risk (Smoking, drinking, gambling, prostitutes) are frowned upon by people who disavow risk.
Where i land on this is that problem gamblers have themselves to blame. Noone else. They will bet in bookies, bingo, casinos, poker, friends houses, whatever. In the end the degen always finds a way.
Should we help them as a human race? Sorry but no. Thats my opinion. Not my gaming opinion. I have had issues with gambling too much before and they are solely on me. I dont want humanity to care. I want myself to care enough to change.
The world is too full of people helping out each other, caring about the tiny things. Dont smack kids, let both teams win, politically correct speech, cant say or do this. All thats doing is providing a “Mummy will help” attitude if we as humans fuck anything up.
They had it right in the 1700s. If you stole for gambling your hand got cut off. If you has issues then Cholera was a bit more important. Nowadays its all too clean, cuddly, bullshit of a society that demands help for everything. Fuck that. If you want to fix it then fix it. If you want someone to help then stop demanding others should care.
(This was my issue with Kris jenner/whatever he/she is called now, she said you HAVE to respect my right to be a woman. NO. I dont. I will.. but i dont have to. Stop forcing ways of life upon us that are called “equality” now. There are 2 genders but if you wanna swap then fine. Just dont force me to congratulate you. Ill do it if i want to)
128th April 2019 at 7:11 pm in reply to: Caring casinos, do they really exist and how do they care ? #63134What more can the UKGC/MGA/SS Do?
You put layers in for deposits for credit checks, AML for withdrawals, KYC for both after certain amounts, RG teams who call you if your level increased by 40%, Source of wealth for over 5k, Payment teams who watch for fraud, DPA and GDPR for protection of data, Self exlcusion, limits for dpeosits, bets, loss, wins and time, and now restrictions on game speeds and bet sizing.
Give me a good idea and ill back it. But I cant think of much else thats needed. The MGA audit we had cost us a large sum as our loyalty checks didnt include total loss for the day. We implemented that pretty damn fast.
Ive been trying to think for ages, and aside from literally asking for bank statements for a year and allowing only that method for depositing…. what else is there? Interview? Affadavit?
Sigh. Just…. ok.
CS staff that you speak to are people. They have a job to do. If someone is punching you in the face then sure, call them out. But if they are simply doing their job your attitude isnt helping them. Lets look at the day by day of a CS agent.
1 – they take live chats. They are able to take up to 8 at a time. Thats a lot of live chats. Go to Skype/Facebook now and try and talk to 8 people at once. Stressful huh?
2 – They have canned responses. See above. You need them with 8 chats at once.
3 – Most of what you ask of them they cant give you. You think that all CS agents are able to legally see your info? No. Thats senior level DPA stuff. They cant give you some of your bet info, they cant help you with every request.
4 – THEY HAVE NO ACCESS TO PAYMENTS. They cannot legally do this. They can simply forward it to a financial team. Thats it.
5 – They are paid a commission if you take a bonus from them. On certain occasions.
6 – The finance team that processes withdrawals, they have a job that you dont know about. The AML policies, bonus abuse, IP checks, fraud checks, all of it takes up to 30mins to check the amount can be paid. Now times that by however many people request withdrawals at one time. Thats why Videoslots takes anything from 30 seconds to 2 hours to pay out. This has nothing to do with pending policies, thats so youll cancel it. They can accept a withdrawal then cancel it after and return it to the balance no problem.
7 – Imagine your a chef and your company gives you produce. Your cooking. You serve it medium rare. It goes out medium rare. By the time the customer eats it as the plate is hot, its gone more medium. The customer complains by swearing at you. Fair? Not fair?
8 – You are a head chef at what kind of restaurant? Harvester? As to get to that level in a proper place you will have learnt to deal with stress and long hours. You wont vent at CS staff as you,ll have a level of respect. (this was a dig, ill apologise now, but the veracity of the OP is moronic/tilty for me. Thats the politest term i can use)
9 – There is talk on CS being corrupt. How? They are stealing your details? I dont follow this. Gaming CS are pissed off with being called corrupt maybe 24/7 while just doing their job? Id feel the same way if you came yelling at me on live chat for… i dont know what. Im guessing delayed withdrawals? Not the CS fault. Either yours for no verification, casinos for slow verification, or just bad luck.
10 – Its “holier than thou”. Just FYI.
11 – MOST IMPORTANT. Casinos do not always pay out slow on purpose. Some are simply busy. This isnt an automatic transaction. You need to approve each payment out for AML purposes. IF 100 payments come at once for 5 people, and it takes 12 minutes per one. Thats 5 per hour each. Imagine that on a sporting weekend on Bet365. How many cashouts/issues? Its not possible to have 100 staff working at once time as the company will go broke. Tesco has queues at busy times, so does casinos.
There are hundreds of jobs here.
To talk to me dont share emails, just add me on linkedin. If you dont have just create one its free. My name is Phil Pearson. Only me in Malta.
@awesomeX id love to hear that. As they are the biggest brand in Europe for casino. They are a huge company, they have about 3,000 staff here.
@MrB Im not calling you a liar. I didnt list 888 for a reason. Ive heard some questionable things in the past, but recently they have been getting good press for buying a rival firm and paying out their players on bets the other firm voided. I know of the retained access to accounts after banning, and what i know of this is it wasnt intentional. Doesnt forgive them for it, and the 8mil fine was deserved. But casino systems are damn hard to get right. Doesnt validate it but its nice to be nice where you can.
It’s a theme of people just not wanting to understand, it’s not a new thing unfortunately. Everything has to be a conspiracy if it doesn’t make sense to them. People are so afraid of being fooled that anything they can’t wrap their head around is a scam or bs, but that’s not how reality works.You can’t continue living in a bubble, educate yourselves and get legitimate answers instead of speculating without anything solid. When faced with solid, logical evidence as to why, put your insecurity aside and embrace the truth for what it is, it will help you long term and everyone around you.
It’s not to say you shouldn’t question things, you absolutely should, BUT don’t question things that make logical and rational sense, there are more than enough things that don’t, that you can use that energy for something constructive or good instead of wasting it on things you just don’t want to agree with because it doesn’t suit your image of how things should be or you can’t understand it’s a problem because you haven’t experienced it as a company that has a lot of responsibility
Best post ever.
And casumo asking for face ID isnt a scam. Someone said it earlier, when you deposit it cant be Money laundering. But when you withdraw it absolutely can
1There is evidence of chefs spitting in food, prostitutes having STDs, bankers with bonsues, plasteres doing shit work, website designed making a crap one, there is flaws in every world in every industry.
Problem is in Gaming people see 1 and assume its the same everywhere. It isnt. Otherwise i wouldnt gamble.
So which casinos do you recommend, and which casinos would you stay away from? And do you recommend staying away from any products they provide?
Videoslots, Casumo, bet365, Mr Green, Pokerstars, Grosvenor, Betvictor, CasinoHeroes, Betsson/Betsafe, Rizk/Guts of the top of my head are all perfect.
This list has hundreds of other i could add, most of which are ok.
As your in the UK, nearly all UKGC sites handle it all quite well. The issue comes when you venture further out to avoid gamban, or similar, and end up on unregulated sites or curacao sites by untrustable people.
There is evidence of chefs spitting in food, prostitutes having STDs, bankers with bonsues, plasteres doing shit work, website designed making a crap one, there is flaws in every world in every industry.
Problem is in Gaming people see 1 and assume its the same everywhere. It isnt. Otherwise i wouldnt gamble.
Training… 1-2 weeks. The systems are all pretty simple, and your functions are not a lot. On our system you can tell the player what to do, pass questions on to other teams, change passwords and apply certain bonuses or free spins. Thats it. Its a glorified peacekeeper role.
How comfortably can you live? Hmm.
Wages pre tax 25k. Take off tak and NI and you have say 19k. Your taking home 1.8-1.9k a month id say. There are bonuses and most places have free food and breakfasts and things.
Rent Shared – 400 euros.
Rent sole 1 bed – 800 euros (can find cheaper)
Rent 2 bed – 1k-1.5k monthly. Expensive!
Food – Maybe 20% more expensive than Tesco. There is a LIDL but no Aldi. So there isnt a super cheap option.
Dining out – 30% more than UK.
Drinking out – Same as spoon maybe?
Cigs – 50% cheaper.
Travel – Bus ticket is crazy cheaper.
TV – Sucks. There is a genius option called IPTV. ITs a box that takes Sky, American Cable, and all Eurpean channels on one box. Includes movies, premiers, sporting events, and even PPV. 15 euros a month. Epic
Overall – youll be poor at times but no difference from the UK.
I was answering your question not providing evidence. I’m not saying that’s how it was done but as you agree, it’s possible. She could have been a member of many casinos already. I bet half of us on here have been or are signed up to more than 20 each.
Just because the info isn’t public, doesn’t mean it’s untrue. I’m sure with your connections, you can find out more though.
My connections cant disclose anything tha violates DPA. Data protection is huge at the moment. I know how things work, but i havent heard of this from anyone. Its something that would have been a story or at least spoken about in some form id have thought
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