Sorted now, took a few times on live chat. They stated it was because I didn’t deposit through the welcome bonus link ( i used backinamo.com link) to be honest I’m not overly impressed with there site I got £103 in free spins £20 in deposit match and £20 deposit total £143 not even a sniff of a win or bonus, I’ll stick with cashumo and video slots.??
Yes I was referring to the verification process, I think I may have made it more complicated than it needed to be, when I deposited I used my wife’s card as we regularly use each other’s cards. Not using online casinos before I didn’t realise how much problems this would cause. I’ll just keep sending the documents they ask for and keep waiting.