Hi they did this with me 20k withdrawal took 3 months only when I used a resolver they paid out shame as a really good site to play on with a vast choice of games but put me off ever using them again.Hope you get sorted I’ve never recommended them since seen this issue too many times with them.They said was with there processing team etc but dragged it on not sure how they are still UKGC regulated as this is common.They had a hefty fine last year but still kept there licence but after all it is owned by video slots which is just as bad for stalling tactics with payments and verification but take your deposits fast and smoothly.