Look everyone here is going to have different views on it but here’s something we can all agree on:
-Casino’s finding any chance to cancel a withdrawal need to be dealt with. Fair enough the first time it was cancelled it was due to needing ID but do they really need to cancel the withdrawal for that? They could still keep it processing whilst awaiting ID to be provided. If you’ve pressed withdraw then you clearly want the fucking money so stop dropping it back into the account so you can tempt people to play with it. They know what they are doing the fuckers.
-Casino’s who do 2-3 pending internal reviews need to be dealt with, this is another stalling tactic and it’s shady as fuck. I know a few casino’s who do this.
-All Casino’s should be FORCED by the gambling commission to A) Remove reversing withdrawals or B) Give the customer the option to remove the option to reverse or C) Give the option to lock withdrawals till they go through.
Ultimately it is your own fault for gambling it away but that doesn’t mean that the casino has no blame in my eyes, stop dangling a carrot in front of people when they are quite clearly ready to take the money and run. I can honestly say I’ve never had a problem withdrawing money from sites like Casumo and Unibet although Videoslots and Leovegas are another story and they are now on my shit list.
I will come here and slate Videoslots for their shoddy withdrawal design as something similar happened to me the other day….I made a small deposit and worked it up to £300 and tried to withdraw….got to the withdrawal page and it has a drop down box for your “verified cards” well there must have been a graphics glitch because the drop down box was empty. I contacted support and they told me it’s probably a glitch and they are working to fix it. Yeah, fuck off, who fucking designs a website where there can be a glitch with a fucking drop down box, how about you just give everyone the option to enter card details fucking manually and if those details match your verified card details then the withdrawal is approved, it ain’t fucking hard. Needless to say I waited most of the night for it to be fixed before gambling the lot away. Yeah, I could have waited till the next day but I’m a compulsive gambler which is why I need the option to lock withdrawals usually or to be able to put the withdrawal through in the first place. Not a fan of the site now they can suck my plums, if a site is having problems putting withdrawals through but you can still deposit just fine then they can fucking do one. Not the first time I’ve had problems with VS had that Magic Mirror win that took almost 2 weeks to resolve, they didn’t even apologise for making me wait. Absolute sham site with terrible customer service who quite often give you “umm I think” “I’m not sure” Yeah I get it mate your palming me off with an answer you know fuck all about, I’d have a more constructive conversation drawing a mouth on my dick and talking to that.
Leovegas is another on my shit list. I signed up to this site for free spins on BoD and then never touched it then TFD comes out and I make a deposit to try it out and end up winning £1000 and withdrawing it and to my surprise the cash out was the very next day before noon. Impressed by this I decided to play on the site again and once again I have a win of £300 from a small deposit. I try to withdraw it then have to wait 2 days to be told that my bank details don’t match the card I deposited with. Yes they fucking did, I literally used the exact same details and got paid the previous week with those provided. So I put it through again after waiting 3 days for the money to be put back in my account and 2 days later again card details don’t match. At this point I’m fucked off and I ended up playing the money away. End of the day I shouldn’t have to wait almost a week to try cash money out of the account especially when the details were correct which in my eyes leads me to believe it was a fault on LeoVegas part and not mine or my bank.
I really don’t understand why they have all these deposit and loss limits put in place, you can take a break for as long as you want, you can self exclude but still the GC won’t enforce on these casino’s the right to remove withdrawal reversals or force them to give the option to lock withdrawals, it’s a joke really.
