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[Ia Ian McKay WANTED $2 Outlaw]

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[Ia Ian McKay WANTED $2 Outlaw]

Hello, @eejit101

After months and months of going round in circles. Curacao-egaming has been less than helpful.

I noticed Spinup has changed their terms and they have casino.org approved at the bottom of their site page.

Do you know anything about casino.org and would it be worth my time pestering them?

[Ia Ian McKay WANTED $2 Outlaw]

MoonHook wrote:

Even if this doesn’t get resolved, it’s a great message to send out so thank you for highlighting this.

 

Only play at UKGC regulated casinos.

 

Honest question – why would you play anywhere else?  Just to try a new casino?

 

Moonhook

To be honest mate. I never play the slots. I’d just won a football acca and got a txt through on my phone from spinup and without much thought chucked £50 in.

It’s actually pretty unusual for me to get any gambling texts through on my phone that isn’t either 365,SKY,Betfair or Paddy. I don’t know how they managed to get my number as I’ve had nothing since.

[Ia Ian McKay WANTED $2 Outlaw]

eejit101 wrote:

Ian McKay wrote:

I received this reply from e-gaming. Now it’s just a case of wait and see but don’t get your hopes up type situation.

 

Dear Sir/Madam,

Thank you for contacting Curaçao eGaming.

We have wrote to the operator to handle your complaint.

The operator in copy is requested to provide you with and Curaçao eGaming with an update regarding this particular compliant in order to remain compliant.

Awaiting for the operator to respond.

Best Regards, Curaçao eGaming

HAppy to help buddy.

 

I also made a bit of a fuss about it ?

(posting a link but its not for personal gain) – https://www.linkedin.com/feed/update/urn:li:activity:6531990085099892736

Thanks, eejit!

That post is great and I appreciate you taking the time.

 

[Ia Ian McKay WANTED $2 Outlaw]

I received this reply from e-gaming. Now it’s just a case of wait and see but don’t get your hopes up type situation.

 

Dear Sir/Madam,

Thank you for contacting Curaçao eGaming.

We have wrote to the operator to handle your complaint.

The operator in copy is requested to provide you with and Curaçao eGaming with
an update regarding this particular compliant in order to remain compliant.

Awaiting for the operator to respond.

Best Regards,
Curaçao eGaming

[Ia Ian McKay WANTED $2 Outlaw]

eejit101 wrote:

Woah hold up a second. What the fuck.

 

Casino has that AND a term that you cant bet more than 30% of your balance. What the actual fuck.

 

You need to go direct to the authority. Company is “curacao egaming”. They have a compliance department. Just Google it and go from there. I deal with them a lot they are decent people.

 

As for anyone else please avoid this site like the plague.

I sent this to [email protected] and [email protected].

I won’t hold my breath though…

 

In February this year, I was scammed out of €6,656,60.
I deposited €50 on SpinUp and managed to win €7,214,40 playing the slots.
They then decided that I can only withdraw 10x my deposit?

This is the email I received.

Dear Ian,

Thank you for playing at our casino.

This mail is to notify you about the status of your pending withdrawal request, code 27950 , for the total amount of 7214.40 EUR.

Please note that in line with our Terms and Conditions, your withdrawal request has been changed to 557.80 EUR, which is 10 times your last deposit, and any additional winnings have been voided.

Your will be updated as soon as your withdrawal has been approved and processed.

If you would like any additional information, please do not hesitate to contact the Support Team.

Sincerely,
Finance Team

I want what I am owed. Hopefully, you can help with that.

[Ia Ian McKay WANTED $2 Outlaw]

Levskie101 wrote:

Is there anything they would do to casinos like this eejit?

I sent this to [email protected] and [email protected].

I won’t hold my breath though…

 

In February this year, I was scammed out of €6,656,60.
I deposited €50 on SpinUp and managed to win €7,214,40 playing the slots.
They then decided that I can only withdraw 10x my deposit?

This is the email I received.

Dear Ian,

Thank you for playing at our casino.

This mail is to notify you about the status of your pending withdrawal request, code 27950 , for the total amount of 7214.40 EUR.

Please note that in line with our Terms and Conditions, your withdrawal request has been changed to 557.80 EUR, which is 10 times your last deposit, and any additional winnings have been voided.

Your will be updated as soon as your withdrawal has been approved and processed.

If you would like any additional information, please do not hesitate to contact the Support Team.

Sincerely,
Finance Team

I want what I am owed. Hopefully, you can help with that.

[Ia Ian McKay WANTED $2 Outlaw]

thatfamousjimmy wrote:

Ian McKay wrote:

TheReelStory wrote:

As you would expect from a Casino with the notorious 1668/JAZ Curacao Egaming license, these guys are rogue as hell. Even inventing/changing T&C’s to avoid payouts.

Just confirmation that you should absolutely avoid them if you ever come across them

Wow I’ve actually got pure anger bubbling up inside me!!! Wtf does it matter if you’ve deposited over €200 or not?!!! Can they actually have any legitimate reason for this except to screw you out of winnings? It’s 100% worse than accidentally breaking bonus rules or something. Ian you need to write to the CEO about this absolutely outrageous!!  When did this happen have you taken legal advice? It’s hard enough to flipping win let alone when casinos do scams like this. Imagine if you won one of those huge million euro jackpots and only given 10x your last deposit……??

This happened in February mate.

Believe me, I was really angry as well, I still am… That kind of money would have made life so much easier. I’m struggling to get through college and that would have helped immensely. 🙁

Anyway, the fact it is in their written terms and conditions means I don’t think I have a leg to stand on. Still a sickener though.

[Ia Ian McKay WANTED $2 Outlaw]

TheReelStory wrote:

As you would expect from a Casino with the notorious 1668/JAZ Curacao Egaming license, these guys are rogue as hell. Even inventing/changing T&C’s to avoid payouts.

Just confirmation that you should absolutely avoid them if you ever come across them ?

???

[Ia Ian McKay WANTED $2 Outlaw]

Wait? So games DO play differently on different casinos. That seems incredibly disingenuous to me…

[Ia Ian McKay WANTED $2 Outlaw]

I feel I got totally robbed by SpinUp casino so I know your pain.

I won £7K and when I tried to withdraw they only paid me 10x my deposit, which was £50.

When I went through the terms and conditions it does say max payout is 10x deposit but it still made me sick to my stomach.

I feel that is such a scummy way to operate but hope you manage to get yours sorted mate.

[Ia Ian McKay WANTED $2 Outlaw]

£246.92

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