Hey Stevie,
I also work for BT, in the value team. (In one of the call centres here in Glasgow)
If you want me to do a few tests for you and see if I can get fibre up and running I’m more than happy to do that mate.
I am next working Monday so could sort it out then if you want me to. No worries if not. 🙂
P.s. huge fan, been watching your videos since the beginning!
Imosofresh