Forum

[Jo JohnnyO WANTED $2 Outlaw]

I finally got my money back from Mr Play a month later. I ended up going to the bank and getting a freedom of information report to show they had sent me a new card. Anyway I had thought the money was going to be a write off so happy to have got my own money back!

[Jo JohnnyO WANTED $2 Outlaw]

Calumjay18 wrote:

A previous bank statement showing your old details and when you made the deposit using old card worked for me when I had same issue

I have submitted a bank statement to them showing payments to them but my statements show my name, account number etc but the statements just show card payment it doesn’t give the card details.

[Jo JohnnyO WANTED $2 Outlaw]

joshnadin wrote:

Hi @JohnnyO

I have had an issue with this in the past where certain casinos are unhappy paying out to another deposit method.

Your old card always remains connected and registered to the associated bank account, so even if a payment is processed to your old card this will still find its way to the same bank account that was connected to it. I have done this with both RBS and Barclays and can confirm this works. That’s if they are happy paying out to the old card of course..

Yes it wouldn’t be a problem paying it to the old card but they won’t pay it to the old card as they say I’ve no proof, which is bloody ridiculous when the new card has all the same details.

[Jo JohnnyO WANTED $2 Outlaw]

THAGABSTAR wrote:

Try explaining to live help or send them an email stating you had lost your old card and the banks never send the same card they issue a new one and state its the same account number and sort code to ne it looks like tbey just dont want to pay out keep us informed mate

I tried this, I have spoken to the online chat and spoken to them over the phone. They are saying they want proof of the card but I don’t seem to be able to get it.

[Jo JohnnyO WANTED $2 Outlaw]

It wasn’t a problem to me, luckily I went back onto videoslots after a chat with the online person wagered the requirement and withdrew £150 instead of the initial £103.

However, it then got me thinking exactly what Bandit has written; say your a few hundred or in case thousand down then you make another deposit and hit a good win would they enforce this rule on say your third or fourth reload.

[Author]

Posts