These online casinos are pathetic, another player not getting paid out due to their T&C’s not being strictly adhered to – PATHETIC
Walk into an arcade, casino or bookies and if you are self-excluded, look underage or whatever you’ll likely not be allowed to use the gaming facilities on offer, I know this doesn’t always happen but at least the systems are in place. In theory this confiscation of winnings scenario shouldn’t occur.
Now look at the online sites – Welcome! Join up! Self-excluded? Multiple accounts? Not a problem, gamble away, we’ll do the checks if and only if you win some cash from us! As long as the deposits keep coming in, we can do these checks further down the line.
What is particularly sour is that the £11.5K has been won fair and square, so the money is being stolen by the casino, as result of the casino not carrying out it’s moral (I would like to think legal also?) obligations and making sure that the customer is eligible to gamble on their platform on the first instance. The very second you sign up, the casino should do all it needs to do to ensure the player is bona fide.
I hope you get your winnings paid, something tells me you have a battle ahead but I wish you the very best of luck here.