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[Malkychamp WANTED $486 Outlaw]

Game loads fine for me bud

[Malkychamp WANTED $486 Outlaw]

Couple of singles aswell

[Malkychamp WANTED $486 Outlaw]

My losers for today

[Malkychamp WANTED $486 Outlaw]

When creating a message there is text above it you may see (insert bigwin) next to that is a little square picture if you click that you can select a file to add from there

[Malkychamp WANTED $486 Outlaw]

JimjamJim wrote:

It landed this morning after a shocking delay. Happy slotting Xmas

Never in doubt great casino

[Malkychamp WANTED $486 Outlaw]

Account now fully verified the new pics seemed to work a treat cheers andy and welcome back to the ice age

[Malkychamp WANTED $486 Outlaw]

Sweet nice win!!!! great christmas present that

[Malkychamp WANTED $486 Outlaw]

Once a £200 spin but only becasue i was well above max winnings on bonus does that count?

[Malkychamp WANTED $486 Outlaw]

Biohazard wrote:

Malkychamp wrote:

Biohazard wrote:

BoooooOOOOOoooOOsh great wins guys! That’s how ya do it! @Malkychamp – get it in early, nice one!!

I’m having a little break, trying out Vikings, but I shall return

Cheers mate. you trying out the base game or doing bonus buys?

It’s the NetEnt Vikings, so just the base! No bonus yet but I’ll carry on updating everyone for entertainment purposes while we starve without Bandit’s videos!

oh my bad (shield wall) was thinking of the megaways, yeah tell me about it. That along with no football on makes for a long night

[Malkychamp WANTED $486 Outlaw]

Biohazard wrote:

BoooooOOOOOoooOOsh great wins guys! That’s how ya do it! @Malkychamp – get it in early, nice one!!

I’m having a little break, trying out Vikings, but I shall return

Cheers mate. you trying out the base game or doing bonus buys?

[Malkychamp WANTED $486 Outlaw]

The Bandit wrote:

Malkychamp wrote:

easy £8 in lol

Boom lmao Get in there laddy

as much as i would love to continue £150 out and rest on something new good luck fella’s

[Malkychamp WANTED $486 Outlaw]

easy £8 in lol

[Malkychamp WANTED $486 Outlaw]

having never attempted this think i will join you see how i get on. and good luck 😛

[Malkychamp WANTED $486 Outlaw]

Casumo Andy wrote:

Hi Malky,

I have checked your Documents and sent you an email, I will not be at work over the next week as I am coming home to the UK for Christmas but we do have a crack team of ambassadors here that will be able to help get you past the checks

Casumo Andy

Cheers Andy and thanks for the clear instructions and the reasons why it was being rejected. Am a bit of a dinosaur when it comes to phones will retry again tonight following your advice. Thanks merry Xmas

[Malkychamp WANTED $486 Outlaw]

Casumo Andy wrote:

Hi Malky,

Sorry to hear that you have been having a few issues with uploading your documents for KYC. Clearing down your cookies and cache tends to really help if you are not getting the options to upload an image from your device as opposed to just the webcam. I can not comment on who you spoke to today or what you were advised as I was not at work in the day but I will be in the next hour so. If you want to come back to live chat and ask for me I can help get this sorted for you personally and answer any questions that you might have regarding the process and the reason behind them if we have indeed asked for your documents for a second time. I will also be able to see who you spoke to today and see what you were told, this will help me make sure that they are giving out the correct information to our players when they reach out to us for assistance.

Again, I am sorry that it has to this point where you feel you need the use of the forum to vent your frustrations

Casumo Andy

Thanks for the reply. Yes this is the advice that was given by the live chat operator to clear cookies/caches and it would appear (but still just loads webcam and fails) which basically give me a whole new headache meaning i have to try remember all my logins and passwords for all other sites i use. I have sent off new picture of me holding my passport which is basically impossible to get a picture where I can hold the passport get my face in and be able to make out the details of ID clear as day so best i could do is a photo with the passport along with a close up of passport which is clearly the same. If it comes back failed again I will have to try get on live chat when you are around to try again but at this point it just feels like I am being kicked back for no reason.

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