I don’t see how people can say that he should be paid an average of whatever the bonus should have paid blah blah blah.
The counter starts at 10. First scatter said 3 it counted down by 6. Obviously that’s not right but you never got enough scatters and numbers to tick down the counter and therefore didn’t achieve a retrigger. When it looked like it retriggered and flashed back to the remaining spins that were left the bonus played out as it would have with the 2 remaining spins in which you had.
You won’t get anything from this but if it has been raised as an issue it should get solved and sorted out it’s not the first time a game has malfunctioned and it won’t be the last.