Videoslots really have not been very helpful with this whole issue, I have spoken with them since their reply but it does not show on their end that I had triggered the bonus which from the screenshot you can clearly see I did, I was shocked by their lack of care around this.
Funny enough I just heard back from their “tech team” who basically said exactly what you said there, however I was not offered anything as compensation, guess I will just try again, next time I get a bonus (if i am bloody lucky enough) I will record the damn thing and throw that at them.
PaulPJJohns