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Hi all long time lurker first post.
i am one of the lucky ones having only been a videoslots member for a few months and not lost too much. here what happened to me.
on friday 21st i got my email about weekend booster was only a few £ less than 10 so i logged im and thought i’ll plaay magic mirror deluxe 2 at 10p play as you never know i could hit a nice win if the bonus drops. so i smashed it on autoplay a couple of times. it was all working fine taking money from balance each time but here the thing when the balance got down to less than the stake it kept spinning, when there was a win it clocked it up then took the stakes out again as normal till it got less than stake. so i thought i wonder if i change up to a couple of £ and yes it still did the same, so you can probably all guess the next step yes shovel it up to max £20 stake and leave it autoplaying till bonus took ages then only went for £5-600 so went again it soon went back to near zero balance cue next bonus £1500ish at that point im thinking it must have gone ito demo mode or something so i exit the game and wow the money was there in the account! this cant be right but anyway i try a withdrawal thinking it must get picked up on their checks but no 45mins later its in the bank.
so have another go this time bonus a round 2.3 k so then go on some other providers for a while buy some bonuses and cash out nearly 3k then after its in the bank i start to wonder is it just magic mirror and its not so play knights life on £10 till it bonuses (crap one and couldnt be bother to wait for another) then tried light blocks max stake £20 per line x5 got £3.9k cash out.
later on back to mmd2 bonus 7k with cash out then in the night got another 3k cashed out played a bit more left over 5k in the account.
tried to login at around 8-9am and account is disabled
but over it all i got nearly 19k . i knew i would surely get a call or an email at some point and it came mid afternoon a phone call from a restricted number upon answer all i got was hello ****** its videoslots here we had a malfunction and you owe us x amount we want it back or we are going to the police, i just replied send me a letter as they did no security checks whatsover.
then i got an email threatening legal action etc. at this point im thinking ill have to pay them back . so i emailed saying itll be a couple of days to arrange as banks are not open. then they offered to let me keep 10% as a gesture of good will.
then it all kicked off over at casinomeister and i found that i wasnt the only one and we have all seen that the sh1t hit the fan at that point i emailed videoslots again stating that all funds will be held on to untill such time as i had writted proof of the malfunction with a detailed explanation from them and the game provider.
then came the announcement that they will not be pursuing anyone and i got an email to that effect also saying the account will stay blocked unless the monies are repaid.
happy days the rtp drop and i have severy other casinos to play at means they can keep their account and put it where the sun dont shine and im off on holiday 🙂
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