I know this post will inevitably result in you saying that people don’t get “the issue” or the “subject matter” but from a purely objective point of view you state as follows.
the CS rep should have escalated the issue if they were unable to resolve it.
The problem, however, is an issue wasn’t actually raised. It was a straight forward conversation. In summary:
player: I quit your casino because I never win on your slots
CS: were regulated, our slots are the same as every other site in line with UKGC regulation
player: I know a gambler that killed themselvs, and it’s the fault of your site
player: at this point bombards further pointless facts and comments about gambling suicide. Expecting the CS to respond, take an interest or escalate his comments having begun the conversation by stating he’s not even a customer of this casino.
It is quite literally the same as me walking into a weatherspoons, finding a barmaid and telling them that their beer gets me drunker than other pubs beer so I won’t be drinking there anymore. Then still standing at the bar (not buying a drink) and ranting at them about alcoholic related illness and suicide attempts. If that was enough I now expect her to escalate my rant to management.
So, in light of this analogy, my conclusion I’m afraid is that this entire thread is a meaningless exercise with no concise argument or coherent point being made. Go ahead and say “I don’t get it” but in my opinion I actually think it’s you that doesn’t get it.
